Account Management Executive

Role Overview:

Technical Account Management Executive

Key Responsibilities:

• Act as the

  primary point of contact

  for assigned client accounts, available

  round the clock

  for critical client communications.
• Build a deep understanding of client business goals and

  align CES’s technical services

  accordingly.
• Demonstrate hands-on understanding of

  frontend/backend/full stack development, QA roles

  , and the

  entire SDLC process

  .
• Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues.
• Proactively conduct

  account reviews, delivery planning sessions

  , and performance analysis using KPIs and metrics.
• Provide technical consulting during pre-sales, onboarding, and throughout project life cycles.
• Partner with cross-functional teams to drive

  digital transformation initiatives

  and suggest process or technology improvements.
• Identify new business opportunities within accounts and drive

  account growth strategy

  .
• Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients.
• Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, IT, or a related field;

  MBA preferred

  .

• 3+ years of experience

  in

  technical account management

  or client-facing roles in the

  IT services industry

  .
• Strong technical understanding of

  software engineering roles (backend, frontend, full stack, QA)

  and project life cycles.
• Familiarity with

  SaaS, cloud platforms (AWS, Azure, GCP)

  , APIs, and enterprise technology stacks.
• Clear understanding of

  SDLC

  , Agile methodologies, and delivery frameworks.
• Experience supporting

  digital transformation

  programs is a strong plus.
• Excellent communication, presentation, and interpersonal skills.
• Ability to

  juggle multiple accounts

  , manage priorities, and ensure client satisfaction.
• Proficiency in

  CRM tools, support ticketing systems

  , and

  lead generation platforms

  .