Account Executive

Account Executive – Roles and Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships.
• Understand client needs, objectives, and business challenges to provide effective solutions.
• Ensure timely and accurate communication between clients and internal teams.
• Handle client queries, requests, and issues promptly and professionally.

2. Sales and Business Development

• Identify and pursue new business opportunities within existing and potential client accounts.
• Develop proposals, quotations, and presentations to meet client requirements.

3. Account Management and Coordination

• Manage day-to-day operations of client accounts, including order processing, invoicing, and follow-ups.
• Coordinate with internal departments (finance, logistics, operations, marketing, etc.) to ensure smooth service delivery.
• Monitor account performance and profitability.
• Maintain accurate and updated client records and reports.

4. Financial Management

• Prepare and share invoices, follow up on outstanding payments, and ensure timely collection.
• Support budget preparation and monitor account expenditures.
• Provide monthly or quarterly reports on account status and financial performance.

5. Reporting and Documentation

• Maintain detailed records of communications, meetings, and agreements.
• Prepare regular reports on account activities, performance metrics, and client feedback.

6. Market and Competitor Analysis

• Stay informed about industry trends, market developments, and competitors’ activities.
• Provide feedback and insights to help shape product offerings and marketing strategies.

7. Customer Satisfaction and Retention

• Ensure high levels of customer satisfaction through quality service and proactive engagement.
• Conduct periodic client reviews to assess satisfaction and identify areas for improvement.

Key Skills and Competencies

• Good analytical and problem-solving ability.
• Excellent negotiation and presentation skills.
• Proficiency in MS Office and CRM software.
• Time management and multitasking capability.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person