Account Embedded Sales Specialist

Beckman Coulter

3 - 5 years

5 - 9 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

escalations project management upstream customer relationship piloting consumables downstream technology transfer engineering presales inventory warehouse demo sales oil operations onboarding pilot plant slas communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the customer relationship: Serve as the primary contact for strategic accounts; provide timely, high quality support across Discovery and Bioprocess solutions. Partner with product SMEs and Account Managers to develop solutions, demos, pilots, and technical responses tailored to customer needs.
Investigate complaints and Drive Pipeline: Capture details, perform initial triage/root cause hypotheses, document findings, and route to Quality/Service for CAPA as required. Identify and qualify leads during site visits, usage reviews, and technical discussions; support conversion with sales.
Deliver presales & post sales support: Run evaluations, protocol support, onboarding, and application guidance for bioprocess product ranges (e.g., upstream/downstream, single use, filtration, chromatography, cell culture).
Manage consumables continuity: Coordinate with customer warehouse teams to monitor inventory, prevent stock outs, and align replenishment schedules.
Ensure responsive execution: Track requests, SLAs, and escalations in CRM; communicate proactively with internal teams and customers.

Who you are:

Master s in Bioprocess Engineering or any stream of Biology.
3-5 Years of experience in Biomanufacturing domain.
Strong perseverance and communication skills

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