Account Associate

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Great Place to Work®

Are you ready to love your job?

The adventure begins right here, with you, at SITA

ABOUT THE ROLE & TEAM

Faced with ever-growing security threats from terrorism and international crime, together with the escalated focus on pandemics and health risks, governments are investing in new digital ways of working to protect their borders whilst improving operational efficiency.

At the same time, governments are looking at how they can open up their borders in a safe way to improve national prosperity by promoting trade and tourism into their country. Travelers are demanding a safe and seamless travel experience and we need to find new ways to enable the easy movement of goods worldwide.

The border of the future will be seamless yet secure. It will be a highly effective and agile, digital and integrated border with decisions made well in advance of the border. SITA’s Border Management business, SITA AT BORDERS, is a market leader in Border Management solutions, working with over 70 countries worldwide, with in-depth knowledge and expertise of both border operations and the international travel.

WHAT YOU’LL DO

• Business growth: Work with Borders Growth Team, Product manager and local/ regional sales & business development team to develop a successful go to market strategy and achieve profitable business growth in the assigned products/ solutions. Generate new leads and identify opportunities within assigned products/ Solutions for new and existing Borders accounts globally.
• Support the Growth Team developing and maintaining a healthy pipeline of qualified, active opportunities and manage them closely with the Product and local/ regional sales & business development team to ensure the growth sales plan is executed as per the set strategy.
• Market making, shaping, and relationships: maintain strong industry interaction, stay up to date with the latest market trends & technologies related to border management and focus on keeping close customer intimacy connecting with government influencers, decision-makers, business partners, and border management industry associations.
• Support the Growth Team and GEOs driving early customer engagement and prospecting efforts with local/ regional sales & business development team to build a strong pipeline, contribute to customer opportunity reviews, and be a team player in developing complex borders solutions to meet customer needs.
• Support the Growth Team and GEOs in the pipeline qualification and set deal strategy: Lead the collaboration with the local/ regional sales & business development team to increase in the number and value of qualified Borders opportunities through strong customer interactions, suggest tactics, pricing, competitive positioning, and ideas to incorporate into the selling strategies.
• Competitive intelligence: Gather market intelligence and share the knowledge with related product, the local/ regional sales & business development team and leverage SITA existing communications and collaboration platform/ tools to spread the know-how. Contribute to Borders Monthly Newsletter.
• Customer success stories: In collaboration with Growth Team, marketing, product management and the local/ regional sales & business development team, develop and communicate customer case studies or other success stories by showing where and how SITA’s Border management solutions was implemented and the value SITA brought to the customer making travel easy, seamless and secure.

ABOUT YOUR SKILLS

• 2 - 4 years’ experience in consultative selling, business development and managing Government accounts.

• Good Understanding of Border Control solutions, in particular Traveler Data products/ solutions including Advance Passenger Information (API), Interactive API, Passenger Name Record (PNR), Departure Control System (DCS), Travel Declarations and Data Quality for air, land and maritime.

• Good understanding of Border Management, seamless traveler journey, digital pre-clearance, borders dynamics, integrated borders, identity management, advance risk assessment are desired.

• Good understanding of end-to-end passenger journey and solutions related to border crossing, Travel Authorization (eVisa, ETA), Biometrics (fingerprints, face, iris), API, PNR, iAPI, Border Control (front/end/ backend), ABC Gates/ Kiosks, Risk assessment engines, watchlists systems, name matching and biometrics matching engines.

• Knowledge of industry stakeholder’s role such as ICAO, IATA, United Nations

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:

Flex Day:

Flex-Location:

Employee Wellbeing:

Professional Development:

Competitive Benefits:

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.