Zuora Senior Technical Specialist

We are seeking a skilled and detail-oriented Zuora Technical Specialist to support the implementation and ongoing maintenance of our Zuora platform, including Zuora Billing, Zuora Revenue, and Zuora CPQ. The ideal candidate will have a strong foundation in SQL and Python, technical expertise in at least two of the three core Zuora applications, and experience in subscription-based systems. You will work closely with the Zuora Technical Manager and cross-functional teams to deliver seamless system implementation, integration, and support.

- Platform Implementation: Assist in the design, configuration, and deployment of Zuora Billing, Revenue, and CPQ modules to meet business requirements.

- System Maintenance: Provide ongoing technical support for the Zuora platform, addressing issues, performing updates, and optimizing performance.

- Integration Support: Work with integration teams to ensure smooth connections between Zuora and enterprise systems, such as ERP, CRM, and payment gateways.

- Customization: Develop and maintain custom workflows to automate business processes within Zuora, enhancing functionality and efficiency.

- Report Writing: Create and maintain reports to provide insights and support decision-making for the team.

- Testing & Validation: Conduct end-to-end testing, user acceptance testing (UAT), and validate integrations to ensure seamless platform performance.

- Data Management: Use SQL and Python to analyze, transform, and manage data flows between Zuora and other systems.

- Revenue Automation: Support automation and accurate reporting within Zuora Revenue to comply with ASC 606 and other revenue recognition standards.

- Stakeholder Collaboration: Partner with finance, IT, and operational teams to understand needs, resolve issues, and ensure proper adoption of Zuora tools.

- Upskilling Finance Team: Provide training and support to the finance team to enhance their understanding and utilization of Zuora applications.

- Documentation: Maintain detailed technical documentation for workflows, configurations, and processes to support system knowledge sharing.

- Monitoring & Optimization: Monitor system health, identify areas for improvement, and implement solutions to enhance the reliability and efficiency of Zuora components.

- Compliance & Security: Ensure the Zuora platform complies with industry regulations, company policies, and security protocols.

- Experience:

- 7+ years of experience in technical roles, with at least 4+ years working with Zuora applications.

- Expertise in at least two of the three Zuora applications: Zuora Billing, Zuora Revenue, and Zuora CPQ.

- Technical Expertise:

- Strong foundation in SQL for data queries and analysis.

- Proficiency in Python for scripting, automation, and data handling.

- Deep understanding of Zuora configurations, workflows, and APIs.

- Prior development experience with Salesforce is a plus

- Integration Knowledge: Familiarity with integrating Zuora with ERP, CRM, and payment systems

- Revenue Recognition: Experience with revenue recognition standards such as ASC 606 and Zuora Revenue workflows.

- Problem Solving: Strong analytical skills and ability to troubleshoot technical issues and deliver timely solutions.

- Collaboration: Exceptional interpersonal skills to work effectively with cross-functional teams and stakeholders.

- Certifications:

- Zuora Billing Certification

- Zuora Revenue Certification

- Zuora CPQ Certification

- Zuora Reporting Certification

- Zuora Administrator Certification

- Experience with subscription-based business models and monetization strategies.

- Familiarity with financial and operational workflows in billing and revenue systems.

- Experience with Snowflake

- Working knowledge of Agile or Scrum methodologies.