Zonal Operations Head

Position: Zonal Operations Head – Quick Commerce

Location: Ahmedabad, India
Experience Required: 8–12 Years
Industry Preference: Quick Commerce / Hyperlocal Delivery / E-commerce

Role Overview

We are seeking a dynamic and results-driven Zonal Operations Head to lead and scale operations for our Quick Commerce business across the Ahmedabad region. The ideal candidate will have a proven track record in managing large, fast-paced operational setups, driving key performance metrics, and ensuring seamless last-mile delivery execution.

Key Responsibilities

• Operational Leadership:

Lead and manage multiple cluster and area managers across the Ahmedabad zone to ensure smooth day-to-day operations.

• Performance Management:

Drive critical KPIs including order fill rate, on-time delivery, cost per order, and customer satisfaction.

• Manpower & Fleet Optimisation:

Oversee rider productivity, manpower planning, and route optimization to maximize efficiency and cost-effectiveness.

• Process Excellence:

Collaborate with central operations, technology, and training teams to implement SOPs, adopt new tools, and enhance process automation.

• Compliance & Governance:

Ensure adherence to labor laws, safety protocols, and company operational standards. Conduct regular audits and implement corrective measures wherever necessary.

• Stakeholder Management:

Liaise with cross-functional teams, local authorities, and vendors to ensure smooth operational flow and regulatory compliance.

• Reporting & Analytics:

Monitor business performance through dashboards, data analysis, and regular reviews. Present monthly reports and strategic insights to senior leadership.

Qualifications & Skills

• Education: Graduate or Postgraduate degree in Business Administration, Operations, Supply Chain, or a related field.
• Experience: 8–12 years of experience in Quick Commerce, Hyperlocal Delivery, E-commerce, or Last-Mile Operations leadership.
• Technical Skills: Proficiency in Excel, data dashboards, and operational reporting tools.
• Leadership Skills: Strong people management, decision-making, and performance coaching capabilities.
• Communication: Excellent verbal and written communication skills with strong stakeholder management ability.
• Other Attributes: Analytical mindset, results-oriented approach, and adaptability to a fast-paced, evolving environment.

Job Type: Full-time

Work Location: In person