Zoho/Zoho Automation Expert

This is a remote position.

NetConnect Digital Agency (NCDA) is a fast-growing U.S.-based digital agency with global operations. We specialise in digital marketing, web development, and SaaS solutions, helping brands worldwide achieve measurable growth. Our international team spans the U.S., India, and the Philippines.

We are now seeking a Zoho Automation & Systems Engineer to join our team and lead automation initiatives across our Zoho One ecosystem and proprietary SaaS platform — NCOnboard.com.

As a Zoho Automation Expert, you will design, build, and optimize automation workflows across Zoho applications and third-party integrations. You will work closely with cross-functional teams to streamline internal operations, enhance SaaS processes, and ensure data integrity across systems.

Key Responsibilities

• Design, build, and maintain workflows in Zoho Flow connecting Zoho CRM → Projects → Books → Subscriptions → Desk.
  
• Develop and debug Deluge scripts for data transformations, API calls, and conditional logic.
  
• Integrate third-party APIs (Cloudflare, Stripe, Twilio, OpenAI, etc.) with Zoho apps.
  
• Manage error handling, retry logic, and flow monitoring across multiple Zoho platforms.
  
• Document all automation processes, maintain version control, and track system updates.
  
• Collaborate with internal project managers to design new process automations for marketing and SaaS operations.
  
• Build automated reports and dashboards using Zoho Analytics or Looker Studio.
  
• Perform monthly system audits, QA, and troubleshooting for ongoing reliability
  

Requirements

• 2–4 years of hands-on experience in the Zoho One ecosystem.
  
• Proven expertise in Zoho Flow and Deluge scripting.
  
• Solid understanding of Zoho CRM, Projects, Books, Desk, and Subscriptions.
  
• Proficiency in REST APIs, JSON, and workflow automation.
  
• Strong analytical, debugging, and problem-solving skills.
  
• Excellent English communication and documentation abilities.
  
• Reliable internet connection and remote workspace.
  

Preferred Qualifications

• Based in Kerala or nearby southern India.
  
• Prior experience in SaaS automation or process optimization.
  
• Familiarity with MySQL, Node.js, or PHP.
  

Compensation & Benefits

• Competitive monthly salary based on experience.
  
• 100% remote role with flexible working hours.
  
• Continuous training and professional development opportunities.
  

Performance Metrics

• Maintain a 98%+ automation success rate.
  
• Achieve average issue resolution time under 24 hours.
  
• Ensure zero data integrity errors.
  
• Deliver monthly QA and audit reports on schedule.