Zoho Specialist

Company Description

Touracle, formerly Kerala Holiday Mart, is a travel company specializing in creating unique traveler experiences across South Indian States and the Andaman Islands. Established in 2007, we curate customized tours and vacation packages for discerning travelers looking for a holistic travel experience. With over a decade of experience, our team of travel experts ensures unforgettable travel experiences.

Key Responsibilities:

• Zoho System Implementation & Customization:
• Configure, customize, and maintain Zoho One/Zoho CRM/Zoho Creator/Zoho Books/Zoho People as per the organization’s requirements.
• Develop workflows, automation, blueprints, and reports specific to travel operations.
• Integration & Data Management:
• Integrate Zoho applications with third-party platforms (e.g., travel APIs, payment gateways, booking engines, email, and accounting tools).
• Manage data migration, cleansing, and synchronization across systems.
• Process Optimization:
• Analyze travel-related processes (bookings, itineraries, packages, lead management) and suggest digital transformation solutions using Zoho tools.
• Automate repetitive tasks to enhance efficiency and customer experience.
• Technical Support & Maintenance:
• Provide user support, training, and troubleshooting for Zoho applications.
• Ensure system uptime, data security, and performance monitoring.
• Reporting & Analytics:
• Design and maintain dashboards, analytics, and performance reports for various departments (Sales, Operations, Accounts, HR).
• Provide insights to management using Zoho Analytics or custom reports.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person