Zoho Implementation Expert

• Lead full-cycle Zoho implementation projects, from initial requirements gathering and process analysis to deployment and post-go-live support.
• Configure and customize Zoho apps (primarily Zoho One, Zoho CRM, and related modules like Books, Projects, Desk, etc.) including workflows, blueprints, automation, custom fields, layouts, and modules.
• Design and optimize business processes, mapping client requirements to Zoho features for efficient sales, marketing, support, finance, and operations workflows.
• Perform data migration from legacy systems to Zoho, ensuring accuracy, cleanliness, and integrity.
• Integrate Zoho with third-party applications using APIs, webhooks, or Deluge scripting as needed.
• Conduct user training sessions, create documentation, and provide onboarding support to drive high adoption rates.
• Troubleshoot issues, provide ongoing optimization recommendations, and ensure clients achieve their business goals through Zoho.
• Collaborate with internal teams and clients to manage project timelines, scope, and deliverables.
  

Requirements

• 1-3 years of hands-on experience in Zoho CRM/Zoho One implementation, configuration, and customization.
• Strong understanding of Zoho ecosystem (Zoho CRM, Zoho One, Creator, Books, Projects, etc.) and best practices.
• Experience in business process mapping, workflow automation, and data migration.
• Basic knowledge of Deluge scripting, APIs, and integrations is a plus.
• Excellent communication skills to interact with clients, gather requirements, and deliver training.
• Ability to work independently in a remote environment, manage multiple projects, and meet deadlines.
• Zoho certifications (e.g., Zoho CRM Certified Consultant) are highly desirable.
• Bachelor's degree in Computer Science, IT, Business, or a related field (or equivalent experience).
  

Benefits

• Fully remote work with flexible hours.
• Opportunity to work on diverse client projects across industries.
• Professional growth in a fast-growing Zoho partner ecosystem.
• Competitive salary and benefits.