Zoho Implementation Expert

As a ZOHO Implementation expert, your role involves analyzing business processes to identify ZOHO solutions that match the organization's needs. You will be responsible for planning and executing ZOHO app deployments such as CRM, Books, People, Desk, Creator, and Projects. Customizing modules, workflows, and automation to enhance efficiency is a key aspect of your job. Additionally, you will coordinate data migration, integrations, and user onboarding while providing training and documentation to end users. Key Responsibilities: - Act as the primary liaison between client stakeholders and the ZOHO development team - Gather and document functional and technical requirements - Customize ZOHO applications using Deluge scripting - Build reports, dashboards, and advanced automation - Troubleshoot and resolve technical issues - Manage user roles, permissions, profiles, and security settings - Set up workflows, approval processes, and access controls - Monitor system performance and handle maintenance - Implement backup and disaster recovery plans - Design and deliver end-user training sessions (onsite or remote) - Create user manuals, tutorials, and SOP documentation - Provide first-level support to users - Collect user feedback for ongoing improvements - Define scope, budget, and timeline of the implementation - Coordinate between internal teams and ZOHO experts - Manage risks, change requests, and status reporting - Ensure project milestones are delivered on time - Maintain API documentation and version control - Extract, cleanse, and map legacy data to ZOHO data models - Ensure integrity and completeness during import/export - Validate data post-migration with business teams Qualifications Required: - Any Degree - 3-5 years of relevant experience In this full-time role based in Yelahanka New Town, you will be working in person. The company offers health insurance and Provident Fund benefits to its employees.,