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Workforce Management Forecasting Specialist

Workforce Management Forecasting Specialist

Uber

2 years

8 - 10 Lacs

hyderābād

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

management forecasting forecast network support service analysis data solver logical analytics planning communication collaborator leadership magic staffing excel sql scheduling parsing pivot collaborative

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
The Workforce Management Forecast Specialist will work with the Global Workforce Management Forecasting Team and regional Workforce Management teams to focus on operational excellence across our BPO and internal Centers of Excellence network. This is an opportunity to help build the WFM process from the ground up and dig deep into the fascinating and complex field of Uber support. The Uber Workforce Management organization is a centralised, global team that offers many exciting career opportunities worldwide.
What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Create long-range, short-range Weekly & Intraday demand forecasts for Uber OUs in multiple platforms and business verticals based on Global Standardized processes and tools
Execute the agreed process to ensure service delivery
Perform analysis on historical inflow data to ensure emerging trends are captured
Perform root cause analysis to understand forecast deviations
Propose adjustments to improve forecast accuracy
Document all the historical and business inputs used to create the demand forecast
Support regional workforce management program managers in demand forecast-related activities
Provide feedback to regional WFM Program Managers on opportunities to optimize forecast accuracy
Basic project and stakeholder management

- Basic Qualifications -

Understanding the foundations of data analysis and driving insights
Problem solver and self-starter
Logical thinking and analytical skills
Bachelor's degree
2+ years of work experience in Business Analytics, Workforce Planning, Management, or Business Process (Preferred)
Exceptional written and verbal communication and organizational skills
Collaborator within your team, as well as externally; you are a big thinker and never view problems that arise as microscopic, but rather take a step back to make decisions that are in the best interest of Uber, and our community
You are a resourceful go-getter, always willing to take the initiative and address something hands-on, and you persevere when others give up.
Optimistic leadership: you are passionate about making magic for our Community. You realize the vital role that staffing plays in appropriately cultivating positive experiences with our riders and driver partners, allowing for positive support experiences every time, all the time
Experience with Google Sheets/Excel and preferably SQL, and plenty of experience working with data.
English fluency

- Preferred Qualifications -

Prior WFM Experience (Capacity Planning, Scheduling & Real Time)
Has intermediate data reading and parsing techniques. (Understands lookups, match index, pivot tables etc)
Strong collaborative approach to problem solving.

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Workforce Management Forecasting Specialist