Job
Description
This is a remote position. mail:- info@naukripay.com A telecaller, also known as a telemarketer or phone sales representative, is responsible for making outbound and/or receiving inbound calls to engage with customers, promote products or services, gather information, and provide support. They are essentially the voice of the company, interacting directly with customers to build relationships, resolve issues, and drive sales or other business objectives. Key Responsibilities: Outbound Calls: Telecallers make calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment. Inbound Calls: They handle incoming calls from customers who have inquiries, need support, or want to place orders. Customer Engagement: Building rapport with customers, understanding their needs, and suggesting appropriate solutions are crucial aspects of the role. Lead Generation and Sales: Telecallers play a key role in generating leads and converting them into sales through persuasive communication. Information Gathering: They collect data from customers, including contact details, preferences, and feedback, to update customer records and inform future sales strategies. Problem Solving and Support: Telecallers address customer complaints, resolve issues, and provide information to ensure customer satisfaction. Record Keeping: Maintaining accurate records of customer interactions, call logs, and sales data is essential for tracking performance and follow-up actions. Target Achievement: Telecallers are often required to meet daily, weekly, or monthly targets for calls made, leads generated, or sales closed. Collaboration: Working with sales and marketing teams to align strategies and improve customer experience is also part of their role. Product Knowledge: Staying up-to-date on product features, benefits, and industry trends is necessary for effective communication with customers. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills are essential for engaging with customers and conveying information effectively. Interpersonal Skills: Building rapport, understanding customer needs, and handling objections require strong interpersonal skills. Sales Skills: Persuasion, closing deals, and generating leads are core sales skills for telecallers. Problem-Solving Skills: Addressing customer issues and resolving complaints requires strong problem-solving abilities. Organization and Time Management: Managing multiple tasks, maintaining accurate records, and meeting targets requires strong organizational and time management skills. Adaptability: Telecallers need to adapt to different customer personalities and situations while maintaining a positive and professional attitude. Show more Show less
