Posted:5 days ago|
Platform:
Remote
Full Time
This is a remote position.
mail:- info@naukripay.com also known as a Telemarketer or Call Center Representative, is responsible for making and receiving phone calls to promote products or services, generate leads, gather feedback, or provide customer support. They act as the voice of a company, interacting directly with customers to build relationships and drive sales. Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products, explain features, and generate interest. Inbound Call Handling: Addressing customer inquiries, complaints, and providing support through phone calls. Lead Generation: Identifying and qualifying potential customers through phone calls. Sales and Conversions: Persuading customers to make purchases or schedule appointments. Customer Relationship Management: Maintaining accurate records of customer interactions, following up on leads, and building rapport with clients. Meeting Targets: Achieving daily or weekly call targets and contributing to team performance. Feedback Collection: Gathering customer feedback to improve products and services. Product Knowledge: Staying updated on product information and industry trends. Complaint Resolution: Addressing and resolving customer complaints professionally. Reporting: Maintaining call logs and providing reports on call activities. Essential Skills: Communication Skills: Excellent verbal communication and active listening skills are crucial for engaging with customers effectively. Persuasion and Negotiation: The ability to persuade customers, handle objections, and close sales is important. Problem-Solving: Telecallers should be able to address customer issues and provide solutions. Computer Skills: Basic computer skills, including data entry and knowledge of CRM software, are often required. Patience and Resilience: Handling customer rejections and maintaining a positive attitude is essential. In essence, a Telecaller is a crucial link between a company and its customers, playing a vital role in sales, customer service, and business growth.Naukripay group
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