Job
Description
JD: Windows & VMware Specialist We are looking for a highly skilled Windows & VMware Specialist – L4 (Lead/Admin) to join our IT Infrastructure team. This is a customer-facing role that requires strong interpersonal communication, technical leadership, and advanced troubleshooting and analytical skills. The ideal candidate will lead complex support scenarios, drive operational excellence, and ensure high availability across Windows and VMware platforms. Key Responsibilities: Lead the administration and lifecycle management of Windows Server infrastructure and VMware vSphere environments. Serve as the technical lead in critical incidents, ensuring timely resolution and customer satisfaction. Act as a primary technical point of contact in customer-facing discussions for system performance, upgrades, and issue resolution. Mentor and guide junior engineers, ensuring best practices are followed in operations and incident handling. Plan, implement, and support Windows Server (2012/2016/2019/2022) and VMware (vCenter, ESXi, DRS, HA, vMotion) environments. Perform root cause analysis (RCA) for major incidents and lead the development of preventive measures. Ensure patching, upgrades, backups, and monitoring are carried out with minimal impact to business operations. Develop and maintain technical documentation, SOPs, and architectural diagrams. Ensure compliance with security policies, hardening guidelines, and internal audit requirements. Required Skills & Qualifications: 12+ years of enterprise IT experience, with 8+ years in a lead or senior-level role in Windows and VMware administration. Deep hands-on expertise in: Windows Server administration (AD, GPO, DNS, DHCP, Failover Clustering). VMware vSphere, including ESXi, vCenter, snapshots, DRS, and HA. Strong scripting and automation skills using PowerShell or equivalent. Experience with monitoring, backup, and disaster recovery tools like Veeam, SolarWinds, vRealize, or equivalent. Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls, VPN). Excellent customer-facing communication, problem-solving, and collaboration skills. Familiarity with ITIL practices, especially incident, change, and problem management. Preferred Skills & Certifications: VMware Certified Professional (VCP) or Microsoft Windows Server certification (e.g., AZ-800/AZ-801 or MCSA). Experience in hybrid environments with cloud integration (Azure/AWS). Exposure to infrastructure automation or infrastructure-as-code (IaC) tools like Ansible, Terraform. Knowledge of compliance frameworks such as ISO 27001 or NIST is an added advantage. Show more Show less
