Windows Server Administrator

Experience: 4+years

Shift:** 24/7 rotational shifts including weekends and holidays

Job Summary:

The Windows Server Operations Engineer (L2/L3) is responsible for providing comprehensive support for Tronox’s server environment. This includes advanced troubleshooting, performance tuning, patching, automation, and backup management. The role also involves handling JIRA tickets, supporting change windows, executing upgrades, and managing major business outages during weekends and holidays.

Key Responsibilities:

· - Provide 24/7 L2/L3 support for Windows server infrastructure.

· - Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).

· - Resolve performance problems related to CPU, memory, and disk I/O.

· - Manage Active Directory users, groups, and policies.

· - Fix authentication and account lockout issues.

· - Apply and troubleshoot Windows Updates and patches.

· - Monitor and restore backups; resolve backup failures.

· - Support Hyper-V and virtual machine issues.

· - Review logs and perform root cause analysis.

· - Maintain documentation and update knowledge base.

· - Identify vulnerabilities and perform remediation.

· - Build and configure Windows Servers following CIS benchmarks.

· - Act as escalation point for IT Service Desk.

· - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.

· - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).

· - Conduct regular backup and restore drills every 90 days.

· - Collaborate with infrastructure architecture, application, database, and network teams.

· - Handle JIRA ticket lifecycle including creation, updates, and closure.

· - Support scheduled change windows and execute planned upgrades.

· - Participate in managing major business outages during weekends and holidays.

Qualifications:

· - Bachelor’s degree in Computer Science, Information Technology, or related field.

· - 5+ years of experience in Windows Server administration and operations.

· - Strong knowledge of Active Directory, Hyper-V, and backup solutions.

· - Experience with automation tools such as Ansible and Terraform.

· - Familiarity with SCCM, Intune, Trend Micro, and Tenable.

· - Excellent troubleshooting and analytical skills.

· - Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.

· - Willingness to work in 24/7 rotational shifts including weekends and holidays.