Vacancy Notification from Allied Digital Services Ltd. Urgent Requirement for Business Development Manager at Kolkata (Male / Female) Qualification: Graduate (MBA will be preferred) Experience: 7+ Years in IT Service Sales in the Enterprise sector Location: Kolkata CTC: As per the Industry Standard. Interested candidate can send their updated CV to partha.roy@allieddigital.net Job Description: 1. Team Leadership: Lead, mentor, and inspire a high-performing sales team focused on IT services. Set clear performance expectations, provide ongoing coaching, and conduct regular performance reviews. 2. Sales Strategy Development: Develop and implement strategic sales plans to achieve and exceed revenue targets. Collaborate with senior management to align sales strategies with overall business objectives. 3. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their IT service needs. Ensure exceptional client satisfaction and serve as a point of escalation for client concerns. 4. New Business Development: Identify and pursue new business opportunities in the IT services market. Lead the sales team in prospecting, qualifying leads, and expanding the client portfolio. 5. Sales Forecasting and Reporting: Provide accurate sales forecasts and regularly report on sales performance. Analyze sales data to identify trends and opportunities for improvement. 6. Proposal and Contract Negotiation: Oversee the creation of compelling proposals and presentations for IT services. Lead negotiations and contract discussions, ensuring favorable terms for both the client and the organization. 7. Market Research: Stay informed about industry trends, competitor offerings, and market dynamics. Provide insights and recommendations based on market research to shape the company's IT services strategy. 8. Cross-Functional Collaboration: Collaborate with other departments, including marketing, product development, and technical support, to ensure cohesive and effective operations. Communicate client feedback and market insights to internal teams for continuous improvement. Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Business development in IT Managed Service Sales: 7 years (Required) total work: 7 years (Preferred) Language: Hindi (Preferred) Bengali (Preferred) English (Preferred) Location: Salt Lake, Kolkata, West Bengal (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Vacancy Notification from Allied Digital Services Ltd. Urgent Requirement for Customer Service Executive at Kolkata (Female) Qualification: Graduate Experience: 5+ Years in IT Service / Coordination Location: Kolkata Interested candidate can send their updated CV to [email protected] Job Responsibilities 1. Must have knowledge of the ITIL Process and Ticketing tools (Technical Knowledge / Understanding of Hardware and Network Support will be preferred) 2. Handle Client Queries: Address customer inquiries via phone, email, or chat regarding software, hardware, or IT services. 3. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution. 4. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement. 5. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.). 6. Follow-ups: Regularly follow up on open issues, service renewals, or feedback from clients. 7. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents. 8. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing. 9. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups. 10. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations. 11. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively. 12. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues. 13. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences. 14. Documentation: Maintain proper documentation of client communications, feedback, and service issues. 15. Daily, Weekly, and Monthly Report creation and submission. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹380,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Technical ServiceDesk: 3 years (Required) in total IT Sales and Service Support: 5 years (Required) Language: English (Required) Hindi (Preferred) License/Certification: ITIL Certification (Required) MCSE (Preferred) CCNA (Preferred) Work Location: In person
Vacancy Notification from Allied Digital Services Ltd. Urgent Requirement for IT Tech / Team Lead at Kolkata (Male / Female) Qualification: Graduate Experience: 7+ Years in IT Service & minimum 3+ years in Team / Tech Lead Position Location: Kolkata Interested candidate can send their updated CV to partha.roy@allieddigital.net Job Description: 1. Oversee the installation, configuration, and maintenance of IT systems, including servers, networks, and storage. 2. Develop and manage IT infrastructure projects from inception to completion. 3. Ensure system uptime and reliability through proactive monitoring and maintenance. 4. Manage IT budget and ensure cost-effective solutions. 5. Implement and maintain cybersecurity measures to protect digital assets. 6. Lead and mentor a team of IT professionals. 7. Collaborate with other departments to support business initiatives and technology needs. 8. Conduct regular reviews and updates of IT policies and procedures. Qualifications 1. Bachelor's degree in Information Technology, Computer Science, or related field. 2. 7+ years of experience in IT infrastructure management. 3. Proven experience with network and server management. 4. Strong understanding of cybersecurity principles and best practices. 5. Leadership and team management skills. 6. Excellent problem-solving and project management skills. Skills 7. Network Administration 8. Server Management 9. Cybersecurity 10. Project Management 11. Cloud Computing 12. Virtualization 13. ITIL 14. Vendor Management 15. Budget Management 16. Disaster Recovery Planning Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹650,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Shift: Day shift Application Question(s): IT Hardware and Network Support Education: Bachelor's (Preferred) Experience: total work in IT Service and Lead: 7 years (Required) Language: English, Hindi, Bengali (Preferred) License/Certification: CCNP, ITIL / PMP Certification (Required) CCNA (Required) MCSA (Required) ITIL Certification (Required)
Qualification: BE / B Tech or Graduate with minimum 3 years of IT Diploma Experience: 2 - 5 Years. Key Responsibilities: Technical Support: Provide first and second-level support for Mac hardware and software issues. Diagnose and resolve issues related to macOS, applications, and network connectivity. Assist with setup, configuration, and troubleshooting of Mac systems and peripherals. System Maintenance: Perform regular system updates, patches, and backups. Monitor system performance and recommend improvements. Ensure compliance with organizational IT policies and procedures. User Assistance: Provide end-user training and guidance on best practices for Mac usage. Assist users with software installations, upgrades, and configuration. Document user issues and resolutions in a ticketing system. Collaboration: Work closely with other IT support staff to address complex issues. Collaborate with vendors and third-party support when necessary. Participate in projects related to Mac system upgrades or deployments. Documentation and Reporting: Maintain accurate records of support requests and resolutions. Prepare reports on system performance and incident metrics. Create and update technical documentation and knowledge base articles. Security and Compliance: Ensure that Mac systems are secure and adhere to company security policies. Conduct regular audits and vulnerability assessments on Mac systems. Job Types: Full-time, Permanent Pay: ₹22,500.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home Shift: Day shift Application Question(s): Knowledge and experience in MAC & Apple Device Support Education: Bachelor's (Preferred) Experience: IT Mac Support role: 3 years (Required) Language: English, Hindi (Preferred) License/Certification: MCSE (Preferred)
Job Responsibility of L2 Network Engineer: Network Device Management - L2 Support Cisco ISE, Meraki, SD WAN etc. Design, implement, and maintain complex network infrastructure, including routers, switches, firewalls, and VPNs Monitoring of the site availability and for any faults (like router outages, link outages, exceeding set thresholds) Switch, Router, Link availability monitoring Configuring thresholds for Switch, Router CPU usage, and memory usage Performing Switch, Router, port, VLAN configurations Monitor Switch, Router CPU/memory usage. Monitor Switch, Router Port Status of uplink and other critical interfaces. Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc. Alarm generation, handling and filtering. Link Bandwidth utilization. Incident and Request Services Monitoring using ITSM Tool Coordinate for Addition & deletion of new locations and devices in network monitoring tool if any. Request Fulfilment Management Job Types: Full-time, Permanent Pay: Up to ₹650,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work in Network Support: 7 years (Preferred) Language: English (Preferred) License/Certification: CCNP (Required) CCNA (Required) Location: Salt Lake, Kolkata, West Bengal (Preferred) Work Location: In person
Vacancy Notification from Allied Digital Services Ltd. Urgent Requirement for Customer Service Executive at Kolkata (Female) Qualification: Graduate Experience: 5+ Years in IT Service / Coordination Location: Kolkata Interested candidate can send their updated CV to partha.roy@allieddigital.net Job Responsibilities 1. Must have knowledge of the ITIL Process and Ticketing tools (Technical Knowledge / Understanding of Hardware and Network Support will be preferred) 2. Handle Client Queries: Address customer inquiries via phone, email, or chat regarding software, hardware, or IT services. 3. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution. 4. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement. 5. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.). 6. Follow-ups: Regularly follow up on open issues, service renewals, or feedback from clients. 7. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents. 8. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing. 9. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups. 10. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations. 11. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively. 12. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues. 13. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences. 14. Documentation: Maintain proper documentation of client communications, feedback, and service issues. 15. Daily, Weekly, and Monthly Report creation and submission. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹380,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Technical ServiceDesk: 3 years (Required) in total IT Sales and Service Support: 5 years (Required) Language: English (Required) Hindi (Preferred) License/Certification: ITIL Certification (Required) MCSE (Preferred) CCNA (Preferred) Work Location: In person
Vacancy Notification: @Allied Digital Services Ltd., Kolkata Position: Assistant Business Development Manager (Male/Female) Experience: 2 - 3 years (Mandatory experience in IT Service Sales within the Enterprise sector) Qualification: MBA in Sales Location: Kolkata CTC: As per the Industry Standard. Interested candidates are invited to send their updated CV to partha.roy@allieddigital.net. Job Responsibilities: Develop and implement strategic sales to achieve and exceed revenue targets. Collaborate with senior management to align sales strategies with overall business objectives. Build and maintain strong relationships with key clients, understanding their IT service needs. Ensure exceptional client satisfaction and serve as a point of escalation for client concerns. Identify and pursue new business opportunities in the IT services market. Provide accurate sales forecasts and regularly report on sales performance. Analyze sales data to identify trends and opportunities for improvement. Oversee the creation of compelling proposals and presentations for IT services. Communicate client feedback and market insights to internal teams for continuous improvement. Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Business development in IT Managed Service Sales: 3 years (Required) Language: Hindi (Preferred) Bengali (Preferred) English (Required) Location: Salt Lake, Kolkata, West Bengal (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Vacancy Notification from Allied Digital Services Ltd. Urgent Requirement for Project Manager at Kolkata (Male / Female) Qualification: Graduate with ITIL Certification Experience: 10+ Years in IT Service & a minimum of 5+ years in Team / Tech Lead Position with excellent R/W communications in English. Location: Odisha Interested candidate can send their updated CV to partha.roy@allieddigital.net Job Description: 1. Oversee the installation, configuration, and maintenance of IT systems, including servers, networks, and storage. 2. Develop and manage IT infrastructure projects from inception to completion. 3. Ensure system uptime and reliability through proactive monitoring and maintenance. 4. Manage IT budget and ensure cost-effective solutions. 5. Implement and maintain cybersecurity measures to protect digital assets. 6. Lead and mentor a team of IT professionals. 7. Collaborate with other departments to support business initiatives and technology needs. 8. Conduct regular reviews and updates of IT policies and procedures. 9. Coordination with NOC Team till closure. 10. Preparation of MBR, SLA Review as per SOW etc. Qualifications 1. Bachelor's degree in Information Technology, Computer Science, or related field. 2. 7+ years of experience in IT infrastructure management. 3. Proven experience with network and server management. 4. Strong understanding of cybersecurity principles and best practices. 5. Leadership and team management skills. 6. Excellent problem-solving and project management skills. Skills 7. Network Administration 8. Server Management 9. Cybersecurity 10. Project Management 11. Cloud Computing 12. Virtualization 13. ITIL 14. Vendor Management 15. Budget Management 16. Disaster Recovery Planning Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 10 years (Preferred) Language: English, Hindi, Bengali (Preferred) License/Certification: ITIL Certification (Required) PMP (Required) CCNP (Required) CCNA (Preferred) MCSA (Preferred) Work Location: In person
Job Responsibility of L2 Network Engineer: Network Device Management - L2 Support Cisco ISE, Meraki, SD WAN etc. Design, implement, and maintain complex network infrastructure, including routers, switches, firewalls, and VPNs Monitoring of the site availability and for any faults (like router outages, link outages, exceeding set thresholds) Switch, Router, Link availability monitoring Configuring thresholds for Switch, Router CPU usage, and memory usage Performing Switch, Router, port, VLAN configurations Monitor Switch, Router CPU/memory usage. Monitor Switch, Router Port Status of uplink and other critical interfaces. Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc. Alarm generation, handling and filtering. Link Bandwidth utilization. Incident and Request Services Monitoring using ITSM Tool Coordinate for Addition & deletion of new locations and devices in network monitoring tool if any. Request Fulfilment Management Job Types: Full-time, Permanent Pay: Up to ₹650,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work in Network Support: 7 years (Preferred) Language: English (Preferred) License/Certification: CCNP (Required) CCNA (Required) Location: Salt Lake, Kolkata, West Bengal (Preferred) Work Location: In person
Vacancy Notification: @Allied Digital Services Ltd., Kolkata Position: Assistant Business Development Manager (Male/Female) Experience: 2 - 3 years (Mandatory experience in IT Service Sales within the Enterprise sector) Qualification: MBA in Sales Location: Kolkata CTC: As per the Industry Standard. Interested candidates are invited to send their updated CV to partha.roy@allieddigital.net. Job Responsibilities: Develop and implement strategic sales to achieve and exceed revenue targets. Collaborate with senior management to align sales strategies with overall business objectives. Build and maintain strong relationships with key clients, understanding their IT service needs. Ensure exceptional client satisfaction and serve as a point of escalation for client concerns. Identify and pursue new business opportunities in the IT services market. Provide accurate sales forecasts and regularly report on sales performance. Analyze sales data to identify trends and opportunities for improvement. Oversee the creation of compelling proposals and presentations for IT services. Communicate client feedback and market insights to internal teams for continuous improvement. Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Business development in IT Managed Service Sales: 3 years (Required) Language: Hindi (Preferred) Bengali (Preferred) English (Required) Location: Salt Lake, Kolkata, West Bengal (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Qualification: Any Graduate with minimum 3 years of IT Diploma Experience: 2 - 5 Years Good communication in English and Hindi Desktop / Laptop / Printer Hardware Support Windows troubleshooting Application Support O365 / AD / SCCM - End user support Basic Network L1 Support Knowledge in Remote Support Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹300,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home Shift: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Technical support: 3 years (Required) Language: English, Hindi, Bengali (Preferred) Work Location: In person
Expert knowledge in administering Active Directory (AD) and GPO’s. Expert knowledge of AD, ADFS, PKI in Windows Servers Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape. Knowledge of Microsoft Forefront Identity Management, Quest Active Roles Server (ARS) are preferable. Knowledge of server virtualization technologies, preferably Azure technologies Installation, Configuration and troubleshooting of Administration OS of Windows Server (2k12 – 2k19). Patching, Deployment, Decommissioning, commissioning of windows servers. Server Patching and Vulnerability Management Management and configuration of ADFS & SSO Management and configuration of SSL & other certificates. Microsoft Windows Servers Backup & Security Anti-virus Management installation and updating. Active Directory Domain Services (ADDS) Domain Host Configuration Protocol (DHCP) Domain Name System (DNS) Windows Deploy System (WDS) Internet Information Services (IIS) Group Police Management (GPO) Windows Server Update Services (WSUS) Disk Space Management, NAS, SAN, Tape Storage. Job Type: Full-time Pay: ₹500,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: Relevant profile: 5 years (Required) Language: English and Hindi (Preferred) License/Certification: MCSA (Required) Work Location: In person
Windows Server Engineer L2 (Noc, Soc, GSD, RDMS) Profile of the position: Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis. Duties and Responsibilities Excellent Technical Skills on Active Directory and O365 Administration Knowledge in SCCM Administration Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes. Acknowledge the ticket in your queue For Server Management, Perform the RCA and work towards resolution. Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool Escalate to next level for complaints if not solved at his or her Level within 1 hr. Update case notes with your findings and close the ticket. Abide by all terms of Letter of Undertaking and follow the same. Knowledge, Skills & Competencies: Hands on experience including but not limited to: Microsoft Windows Server 2003-2016 operating systems. Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.) O365 administration. SCCM administration. VMware administration. WSUS administration. Administration of Hardware and Firmware exposure to physical system environments. Analytical skills to accurately identify the root cause. Experience of working with customers through direct interaction during support and change management activities. Excellent verbal and written communication skills. Effective team player as well as ability to drive autonomously. Desired Qualification Must be a MCSA and have Average Server knowledge along with Standard Applications. Basic Education must have a Bachelor’s degree or Under Graduate in any stream Good Communication Skills (Written & Verbal) Knowledge on Server Monitoring & Management is preferred. Understanding of ticketing system is also preferred. Must be willing to work in 24x7 rotational shifts. Previous NOC/GSD/RDMS/SOC experience will be a value add. Desired Experience Should have 5+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA. Job Type: Full-time Pay: Up to ₹550,000.00 per year Benefits: Health insurance Life insurance Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Hands-on experience with Windows servers, virtualization, server hardware, O365, SCCM, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis. Education: Bachelor's (Preferred) Experience: total work: 5 years (Preferred) Language: English (Preferred) License/Certification: Windows Server certification (Required) Shift availability: Day Shift (Preferred) Work Location: In person
Expert knowledge in administering Active Directory (AD) and GPO’s. Expert knowledge of AD, ADFS, PKI in Windows Servers Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape. Knowledge of Microsoft Forefront Identity Management, Quest Active Roles Server (ARS) are preferable. Knowledge of server virtualization technologies, preferably Azure technologies Installation, Configuration and troubleshooting of Administration OS of Windows Server (2k12 – 2k19). Patching, Deployment, Decommissioning, commissioning of windows servers. Server Patching and Vulnerability Management Management and configuration of ADFS & SSO Management and configuration of SSL & other certificates. Microsoft Windows Servers Backup & Security Anti-virus Management installation and updating. Active Directory Domain Services (ADDS) Domain Host Configuration Protocol (DHCP) Domain Name System (DNS) Windows Deploy System (WDS) Internet Information Services (IIS) Group Police Management (GPO) Windows Server Update Services (WSUS) Disk Space Management, NAS, SAN, Tape Storage. Job Type: Full-time Pay: ₹500,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: Relevant profile: 5 years (Required) Language: English and Hindi (Preferred) License/Certification: MCSA (Required) Work Location: In person
Job Responsibility of L2 Network Engineer: Network Device Management - L2 Support Design, implement, and maintain complex network infrastructure, including routers, switches, firewalls, and VPNs Monitoring of the site availability and for any faults (like router outages, link outages, exceeding set thresholds) Switch, Router, Link availability monitoring Configuring thresholds for Switch, Router CPU usage, and memory usage Performing Switch, Router, port, VLAN configurations Monitor Switch, Router CPU/memory usage. Monitor Switch, Router Port Status of uplink and other critical interfaces. Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc. Alarm generation, handling and filtering. Link Bandwidth utilization. Incident and Request Services Monitoring using ITSM Tool Coordinate for Addition & deletion of new locations and devices in network monitoring tool if any. Request Fulfilment Management Assist and do the needful as directed by UAIL IC as and when required. Job Types: Full-time, Permanent Pay: Up to ₹550,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: total work: 5 years (Required) Language: English (Preferred) License/Certification: CCNP (Required) CCNA (Required) Location: Rayagada, Orissa (Required) Work Location: In person
Key Responsibilities: Desktop Support: Provide Level 2 support for desktops, laptops, printers, and mobile devices (Windows, macOS, iOS, Android). Perform installation, configuration, and maintenance of OS, software, and hardware components. Troubleshoot and resolve technical issues. Manage user profiles, permissions, and configurations using Active Directory. Maintain asset inventory and documentation for all IT equipment. AV Support: Setup, configure, and support audio-visual systems including projectors, video conferencing tools (e.g., Zoom, Microsoft Teams, Cisco WebEx), microphones, speakers, and displays. Provide AV support during meetings, events, webinars, and training sessions. Troubleshoot AV issues including connectivity, hardware failures, and integration with user devices. Maintain and update AV systems firmware and documentation. Active LED operation and troubleshooting Co-ordination with AV vendor to get resolved the AV related issues. Technical Skills Required: · Strong knowledge of Windows 10/11, macOS, Microsoft Office 365 Suite. · Experience with AV systems such as Logitech, Crestron, Polycom, or Cisco conferencing equipment and Active LED. · Understanding of networking fundamentals (IP, DNS, DHCP). Job Type: Full-time Pay: Up to ₹400,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: MacOS: 3 years (Required) Audio Video Support: 3 years (Required) Field service: 3 years (Required) Desktop support: 5 years (Required) Language: English and Hindi (Preferred) License/Certification: MCSA (Required) Work Location: In person
Job Responsibility of L2 Network Engineer: Network Device Management - L2 Support Design, implement, and maintain complex network infrastructure, including routers, switches, firewalls, and VPNs Monitoring of the site availability and for any faults (like router outages, link outages, exceeding set thresholds) Switch, Router, Link availability monitoring Configuring thresholds for Switch, Router CPU usage, and memory usage Performing Switch, Router, port, VLAN configurations Monitor Switch, Router CPU/memory usage. Monitor Switch, Router Port Status of uplink and other critical interfaces. Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc. Alarm generation, handling and filtering. Link Bandwidth utilization. Incident and Request Services Monitoring using ITSM Tool Coordinate for Addition & deletion of new locations and devices in network monitoring tool if any. Request Fulfilment Management Assist and do the needful as directed by UAIL IC as and when required. Job Types: Full-time, Permanent Pay: Up to ₹550,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: total work: 5 years (Required) Language: English (Preferred) License/Certification: CCNP (Required) CCNA (Required) Location: Rayagada, Orissa (Required) Work Location: In person
Windows Server Engineer L2 (Noc, Soc, GSD, RDMS) Profile of the position: Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis. Duties and Responsibilities Excellent Technical Skills on Active Directory and O365 Administration Knowledge in SCCM Administration Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes. Acknowledge the ticket in your queue For Server Management, Perform the RCA and work towards resolution. Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool Escalate to next level for complaints if not solved at his or her Level within 1 hr. Update case notes with your findings and close the ticket. Abide by all terms of Letter of Undertaking and follow the same. Knowledge, Skills & Competencies: Hands on experience including but not limited to: Microsoft Windows Server 2003-2016 operating systems. Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.) O365 administration. SCCM administration. VMware administration. WSUS administration. Administration of Hardware and Firmware exposure to physical system environments. Analytical skills to accurately identify the root cause. Experience of working with customers through direct interaction during support and change management activities. Excellent verbal and written communication skills. Effective team player as well as ability to drive autonomously. Desired Qualification Must be a MCSA and have Average Server knowledge along with Standard Applications. Basic Education must have a Bachelor’s degree or Under Graduate in any stream Good Communication Skills (Written & Verbal) Knowledge on Server Monitoring & Management is preferred. Understanding of ticketing system is also preferred. Must be willing to work in 24x7 rotational shifts. Previous NOC/GSD/RDMS/SOC experience will be a value add. Desired Experience Should have 5+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA. Job Type: Full-time Pay: Up to ₹550,000.00 per year Benefits: Health insurance Life insurance Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Hands-on experience with Windows servers, virtualization, server hardware, O365, SCCM, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis. Education: Bachelor's (Preferred) Experience: total work: 5 years (Preferred) Language: English (Preferred) License/Certification: Windows Server certification (Required) Shift availability: Day Shift (Preferred) Work Location: In person