Windows Server Administrator

As a Windows Server Engineer L2 at our company, you will have hands-on experience with Windows servers, virtualization, server hardware, networking basics, and a range of responsibilities that involve both server performance/availability assessment and user support tasks. You will leverage your expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system-specific issues by performing log analysis, and maintain server health through proactive analysis. **Duties and Responsibilities:** - Excellent Technical Skills on Active Directory and O365 Administration - Knowledge in SCCM Administration - Providing advanced support to NOC/ SOC/ GSD/ RDMS and assisting Level 3 engineers in managing and implementing processes - Acknowledging the tickets in your queue - Performing RCA for Server Management and working towards resolution - Handling respective escalations like server/network, security analysis, pure voice support for desktop-related issues, and managing desktops by troubleshooting based on landesk tool - Escalating to the next level for complaints if not resolved within 1 hr - Updating case notes with your findings and closing the ticket - Abiding by all terms of Letter of Undertaking and following the same **Knowledge, Skills & Competencies:** - Hands-on experience with Microsoft Windows Server 2003-2016 operating systems - Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.) - O365 administration, SCCM administration, VMware administration, WSUS administration - Experience in Hardware and Firmware exposure to physical system environments - Analytical skills to accurately identify the root cause - Working with customers through direct interaction during support and change management activities - Excellent verbal and written communication skills - Effective team player with the ability to work autonomously **Desired Qualification:** - Must be MCSA certified with Average Server knowledge and familiarity with Standard Applications - Basic Education requirement of a Bachelors degree or Undergraduate in any stream - Good Communication Skills (Written & Verbal) - Preferred knowledge on Server Monitoring & Management and understanding of ticketing systems - Willingness to work in 24x7 rotational shifts - Previous NOC/GSD/RDMS/SOC experience will be a value add **Desired Experience:** - Minimum 5 years of experience providing Level Support to all departments - Scheduled time estimates for projects/task deliverables and adherence to SLA This is a Full-time job with benefits including health insurance and life insurance. The work location is in Kolkata, West Bengal. We prefer candidates who can reliably commute or plan to relocate before starting work. *Note: The company did not provide any additional details.*,