4304 Windows Jobs - Page 21

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

We are looking for a highly capable, self-motivated and independent Network Administrators based in India. If you are passionate about Networking technology as well as cloud computing, this is the ideal role you ve been waiting for.Our team supports platforms which are available both on-premise and on Cloud. In this role, you will be asked to organize and manage the Networking instances to meet our objectives and maintain the highest customer satisfaction that is possible. Network Administrator Responsibilities: Designing and implementing a network infrastructure based on organizational requirements. Installing and configuring network hardware, such as routers, switches, and firewalls. Monitoring network performance, system availability, and reliability. Troubleshooting and resolving network issues, including hardware and software problems. Collaborating with other IT professionals to develop and implement network security measures. Conducting regular network maintenance, including updating software and hardware. Documenting network configurations, processes, and procedures. Providing network engineering support and training to other team members. Network Administrator Requirements: Graduate in Computer Science or Engineering. Cloud Certification Relevant certifications, such as Cisco Certified Network Professional (CCNP). Knowledge of network protocols, including TCP/IP, DNS, and DHCP. Experience with network hardware (routers, switches, and firewalls) Familiarity with network monitoring and management tools.Extensive knowledge of Linux / Windows based systems including Hardware, software, networking, Cloud storage and fault tolerant designs. Excellent communication and written skills and ability to generate and evangelize architectural documentation / diagrams across many teams. Skilled at working in tandem with a team of engineers, or alone as required

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. WHAT THE ROLE OFFERS Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task. Highly motivated Good communication skills Enjoys working in a diverse team environment. Team player, result driven, ambitious, responsible. Enjoys sharing knowledge and communication. WHAT YOU NEED TO SUCCEED BE/B. Tech. or equivalent technical qualification Minimum of 8 years of relevant experience Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concept. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization. The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Manage expectations and responsibilities for all clients and internal stakeholders. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customers managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed BE/B. Tech. or equivalent technical qualification Minimum of 7 years of relevant experience Well versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce. Experience with Cloud deployment of the Content Suite Platform will be an advantage. Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. What you ll do Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service request to push a change into production Solve problems and triage complex distributed architecture service map. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Lead availability blameless postmortem and own the call to action to remediate recurrences. On call for high severity application incidents and improving run books to improve MTTR Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management. Effectively communicate to technical peers and team members in both written and verbal formats. What experience you need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 2+ years of experience developing and/or administering software in public cloud 5+ years experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js 5+ years experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 5+ years experience of cross-functional knowledge with systems, storage, networking, security and databases 5+ years experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) 5+ years experience working with continuous integration and continuous delivery tooling and practices What could set you apart You have expertise designing, analyzing and troubleshooting large-scale distributed systems. You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation You are passionate for automation with a desire to eliminate toil whenever possible You ve built software or maintained systems in a highly secure, regulated or compliant industry You thrive in and have experience and passion for working within a DevOps culture and as part of a team Primary Location: IND-Pune-Equifax Analytics-PEC Function: Function - Tech Engineering and Service Ops Schedule: Full time

Req ID: 321998 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Software Development Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN). Senior Developer Mandatory Skills: C++, MFC, STL, and SQL programming JD: Over 8 years of experience in Windows desktop application development using C++, MFC, STL, and SQL programming. Strong expertise in object-oriented design and implementation, with a solid understanding of design patterns. Proficient in C++ concepts like dynamic polymorphism, templates and pointers. Extensive experience developing both desktop and web-based applications in a Windows environment. Proven experience in Agile development methodologies. Knowledgeable in C#, .NET, and Web APIs. Strong analytical, problem-solving, and decision-making abilities. Excellent written and verbal communication skills. About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If youd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

We are looking for software engineers with strong technical background in designing and implementing complex QA infrastructure components and automations. This role is for you, if you love designing and implementing fully automated complex testing systems to validate enterprise grade software. You must be firm believer of solving complex problems by writing code. We have product code in all possible layers of complex multi-tier distributed environment. The position requires solid computer science background, strong coding and design skills for developing and testing enterprise grade software, proven track record of delivering strong results in similar projects as QA engineer in product development organizations. Join our team and you will... Have a unique experience of learning a complex, new product, while working in test development team of Oracle s premier Product Engineering groups and in the elite Server Technology Division. (FUSION BI, OAX) Assist in the Design, Development and Testing of one of the most advanced and best-selling Analytics product ranges. Pack your resume with highly sought-after experiences and skills. As a member of the Analytics Pipeline Engineering Group , you will: Understand Design and Functional Specifications for and write Test specifications for the Analytics Pipeline Applications. Develop, enhance and integrate automated tests into release/build frameworks. Develop test suites for complex UI and customer scenarios. Analyze, evaluate and plan methods of approach and organize means to achieve solutions to complex problems. Work closely with developers, product managers, UI designers to ensure completeness of test cases, bug fixing and increase code coverage. Participate in defect and issue resolution process Participate in reviews of other development document deliverable such as requirements, functional designs, technical designs, functional test specifications Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. You will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs. Duties and tasks are varied and complex needing independent judgment. May have project lead role and or supervise lower level personnel. You must be fully competent in own area of expertise. Preferred Skills and Background Creative, Team-oriented, Quick Learner, and Driven to produce results. Excellent verbal and written communication skills. B.E/B.Tech in CS or equivalent from reputed universities with consistently good academic record with 7+ years of experience in Software development preferable - Test and Tool Automation Functional expertise in Business Intelligence will be a Plus Automation experience in Java, Python , Scripting , Selenium , Jenkins etc Familiarity with core cloud computing concepts such as IaaS, PaaS, SaaS, private clouds Basic understanding of cloud services such compute, storage, networking. Basic scripting skills in at least one scripting language (i.e. Python, Bash, PowerShell) for automating cloud tasks Exposure to SQL and worked on Oracle DB and other Oracle Products. Experience with Unix and Windows Server platform. Strong automated white box testing experience for multi-tier application Experience working with distributed team - development, UX, PM and QA Strong QA experience of creating Test Specs using multiple documents, automating , executing and reporting results Great debugging skills, self-starter Experience with Java, Python, Scala Experience developing automation test frameworks Knowledge of Relational and Multidimensional Databases Knowledge of Business Intelligence and Data Warehousing Nice to have Development experience in or a strong understanding of Java/J2EE (Servlets, JSP, JDBC, and EJB) and other web development skills. Understanding of Development Tools (Code Coverage integration background ideal). Experience with Junit/ Jprobe/ JFCUnit and other white box testing tools.

Key Responsibilities: Deploy and troubleshoot applications across platforms (Windows 7/10/Server & VDIs). Manage application deployment using SCCM . Work within App-V and Citrix environments . Lifecycle management of software packaging & deployment. Use PowerShell, VBScript, SQL, WQL, WMI for scripting and automation. Participate in testing and deployment of software across environments. Create and maintain technical documentation. Handle Incident, Problem, and Change Management processes . Must-Have Skills: 3+ years of experience in SCCM-based application deployment. Strong in App-V and Citrix environments. Hands-on with Wintel technologies: DFS, Networking, AD, Storage . Scripting expertise: PowerShell, VBScript, etc. Good to Have: 2+ years of App-V management console experience. Experience administering SCCM via Application Library, Software Center, etc. Behavioral Skills: Team player and proactive communicator. Strong problem-solving and documentation skills. Ability to mentor and coach junior team members. Qualifications: B.Tech / BE / BCA / MCA / M.Tech or equivalent. Willingness to support 24x7 operations including night shifts. Onsite work only No remote option available.

As a professional services provider, our people are our greatest asset. We are looking for the absolute best to join our world-class team. If you believe you have the skills and qualities we are looking for, even if you dont meet every requirement listed in the job description, we encourage you to apply. We would rather have a conversation and determine if you are a good fit than never meet at all. Consulting is an apprenticeship-based business, and many of the skills you need to master are acquired on the job. Your Responsibilities: Design, implement, and manage scalable cloud-based infrastructure (AWS, Azure, GCP, etc.). Develop, deploy, and maintain CI/CD pipelines using Jenkins to automate software build, test, and deployment processes for improved efficiency and reliability. Collaborate with product, operations and security teams to streamline DevOps process. Gather and document technical requirements and processes and provide installation guidelines along with deployment support across various environments. Implement monitoring solution to track system performance, troubleshoot issues, and ensure system reliability and availability. Deploy and manage containerized applications using Docker and Kubernetes, optimize cluster performance, and troubleshoot container-related issues. Develop and enforce security best practices across the software development and deployment pipelines. Drive cost optimization initiatives across infrastructure and cloud services. Maintain disaster recovery, backup, and high-availability strategies. Manage and optimize Git repositories to enable seamless code collaboration and integration Stay current with industry trends and emerging technologies to drive innovation. Participate in agile workflows, sprints, and retrospectives. You will report to Technical Director of the function and will work from our Electronics City, Bengaluru Office in Hybrid work model. The Essentials - You Will Have: 5-7 years of hands-on experience as DevOps Engineer. Education qualification UG/PG (B.E/B. Tech/M. Tech/MCA) Hands-on experience with cloud services (AWS, Azure) Proficiency in infrastructure as code (Terraform, CloudFormation, Ansible, etc.). Strong knowledge of containerization and orchestration (Docker, Kubernetes) Expertise with CI/CD tools like Jenkins, GitLab CI, ArgoCD, or similar. Solid understanding of networking, security principles, and system administration (Linux/Windows). Strong scripting skills (Bash, Python, etc.). Logging: Knowledge of Logstash and other monitoring tools. The Preferred - You Might Also Have: Exposure to BDD frameworks like Behave or Cucumber with Python. Understanding of networking, security, and infrastructure best practices. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include supporting full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments. WHAT THE ROLE OFFERS Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute in identifying opportunities for automating day to day activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. WHAT YOU NEED TO SUCCEED BE/B. Tech. or equivalent technical qualification Minimum of 3-5 years of relevant experience Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact An OpenText Content Server Associate Cloud Applications Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Customer Success services. Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments or be part of an upgrade factory program which will target the On-premise customers to bring them to the latest stack that is closer to the cloud editions. The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing. What the Role offers Work within an OpenText technical delivery/consulting team in order to Participate and contribute to Project execution phases Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in execution of new implementations, upgrades and patching activities (Cloud or OnPrem via Upgrade factory) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business. Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements Manage expectations and responsibilities for all client and internal stakeholders. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customers managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to Succeed BE/B. Tech. or equivalent technical qualification Minimum of 1-2 years of relevant experience Well versed with deployment, administration and troubleshooting of the OpenText Content Suit Platform and surrounding components (Content Server, Archive Server, xECM, Brava, OTDS, Search & Indexing). Experience with Cloud deployment of the Content Suit Platform will be advantage. Good experience/knowledge on following Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts Candidate should possess Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task Highly motivated Good in Communication Enjoys working in a diverse team environment Team player, result driven, ambitious, responsible Enjoys sharing knowledge and communication Desired skills Public Cloud Certifications are an advantage Kubernetes OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Associate Cloud Support Specialists are responsible for delivering highest quality support on OpenText products, addressing the customer s concerns not just at a technical level but also from a customer service perspective. Our Associate Cloud Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS Represent OpenText acting as first point of contact for all support inquiries/alerts Incident management and collaboration with other teams while adhering to SLA s and KPI s Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate. WHAT YOU NEED TO SUCCEED 0 - 1 years of prior experience working on relevant technologies Linux/Unix (AIX) DB/MySQL/SQL/Oracle Networking Windows Server Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline Willingness to work in shifts including weekends. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Job Purpose Oversee the entire production process during the shift to ensure that it runs smoothly and efficiently. Monitor production schedules, ensuring that production targets are met within the designated shift timeframe. Ensure that all production machinery and equipment are operating within specifications, minimizing downtime. Coordinate with the maintenance team to schedule planned maintenance or repairs when needed. Monitor product specifications, ensuring that the finished products meet industry standards and customer requirements. Record and report quality-related issues, ensuring that corrective actions are taken when deviations from quality standards occur. Track production performance against predefined targets (e.g., production output, downtime, and waste) and report key metrics to the senior management team. 4) Key Result Areas/Accountabilities: Efficient usage of Resources to achieve Production Targets Exposure in Aluminum Window Machining process Problem Solving skills Order scheduling, tracking & closure

Job Purpose Oversee the entire production process during the shift to ensure that it runs smoothly and efficiently. Monitor production schedules, ensuring that production targets are met within the designated shift timeframe. Ensure that all production machinery and equipment are operating within specifications, minimizing downtime. Coordinate with the maintenance team to schedule planned maintenance or repairs when needed. Monitor product specifications, ensuring that the finished products meet industry standards and customer requirements. Record and report quality-related issues, ensuring that corrective actions are taken when deviations from quality standards occur. Track production performance against predefined targets (e.g., production output, downtime, and waste) and report key metrics to the senior management team. 4) Key Result Areas/Accountabilities: Efficient usage of Resources to achieve Production Targets Exposure in Aluminium Window Machining process Problem Solving skills Order scheduling, tracking & closure

Helpdesk Engineer Gujarat, Gujarat, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code180690

Helpdesk Engineer Noida, Uttar Pradesh, India Job Description Note: salary range 23000 take home salary Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code179472

Helpdesk Engineer Mumbai, Maharashtra, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code180695

Linux Systems Administrator Computerware India Pvt Ltd Linux Systems Administrator Responsibilities: System Installation/ Configuration : Install and configure Linux operating systems and applications (proxy servers, apache etc). Mail Management : Gmail /squirrel mail/ User Management System Monitoring : Monitor system performance and resource usage Security Management : Implement security measures such as firewalls, intrusion detection systems, and regular updates. Backup and Recovery : Set up and manage backup solutions and perform data recovery when necessary. Troubleshooting : Diagnose and resolve hardware and software issues. Automation : Write scripts (e.g., Bash, Python) to automate repetitive tasks. Networking : Configure and manage network services like DNS, DHCP, and VPNs. Package Management : . Documentation : Maintain documentation for system configurations, procedures, and policies. Qualifications : BE/ BTech/MCA / M Tech/ Msc with specialization in computers or electronics or IT or MSc in 3-6 yrs relevant experience Should have working experience in Redhat Centos Linux. Familiarity of windows environment is desireable Should have worked with databases / protocols like MySQL MariaDB Ubuntu CentOS, LDAP POP IMAP and others Decent Communication skills Hindi/ English R/W/S Skills like Problem Solving, attention to detail and continous learning are advantageious

Position Description: The Global Quality TechLilly team delivers and maintains applications that support the Global Quality Assurance and Lab organizations at Lilly. This team is part of the broader Manufacturing and Quality (M&Q) TechLilly organization that continues to transform as we look to the digital plant of the future and support manufacturing operational excellence and productivity efforts maximizing the use of technology and analytics. The Global Quality TechLilly team works in partnership with the Global Quality business central and site representatives to define business needs and provide solutions for Manufacturing Quality. This team is responsible for the support and solution delivery of IT tools that support the Global Quality Assurance business application portfolio, such as Veeva QMS, TrackWise (TW), Quality Intelligence Dashboards, Cold Stream Select, Regulatory Change Management (RCM), and Notification to Management. TrackWise is an industry leading software solution for quality management capabilities. Lilly uses this solution for quality management (deviation, change, observations, etc.), supplier quality management, audit and compliance, and product complaints. The Global Quality business organization is on a transformation path to modernize its business applications by introducing automation/AI, digital technologies, and information management capabilities to be more productive as demand for products grow. A key role in the Global Quality TechLilly team is the Quality QMS Domain SME position. The Quality QMS Domain SME will have primary responsibility for Tier 3/Tier 4 support of business applications in the Global Quality Assurance portfolio, lead Veeva QMS lifecycle management and other dependent technology LCM and assessments, perform Veeva QMS configurations , manage and drive technical roadmaps aligned with vendor and corporate directions, and assist in operational issue resolution. Key Objectives/Deliverables: Demonstrate functional and technical knowledge of the business area. Understand the portfolio of applications in the Quality space, the business processes these solutions support, key business partners, and the technology infrastructure and architecture that power the solutions. Work with the Solutions Architect, and technology vendors to understand strategic roadmaps across the technology stack (servers, databases, reporting solutions, etc). Assist in the planning, implementation, coordination, and communication of lifecycle management activities, and testing of infrastructure changes. Serve as an escalation point for the third-party managed service provider to manage problems and issue resolution for the supported solutions in compliance with applicable processes. Work with cross-functional teams to resolve these issues as appropriate. Act as the liaison between IDS and the business partner to represent IDS enterprise initiatives and assist in deployments and delivery as appropriate. Ensure service providers understand the goal and quality expectations of operational initiatives and provide oversight of these efforts to ensure timely and quality delivery Execute reviews of deliverables/documents for key projects Ensure application and compliance to Lilly Standards and Quality rules Participate in validation of document creation, periodic reviews, and approvals. Partner with solution architects to influence and evolve the technology roadmaps and strategic direction to enable M&Q direction. Assist or lead activities to stand up future services to meet business demand. Influence technical direction of software vendors, and third-party software provider. Ensure third party managed service provider understands technical roadmap. Be an active learner. Stay abreast of tools and technologies to influence IT strategy so that it provides best usage opportunities for business. Collaborate with Business Process Architects and business partners to understand the requirements, design the solution and perform configurations in the Quality Management System (Veeva QMS). Basic Requirements: At least 4-6 years of work experience in IT, solution development, Trackwise and operations. At least 2-3 years experience working with Veeva QMS, Windows, Linux, database technologies, and PL/SQL, GitHub, agile methodologies Configure Veeva Vault QMS modules including workflows, document types, lifecycles, fields, and dashboards. Manage configuration changes using Agile tools (e.g., JIRA), ensuring traceability and documentation. Participate in quarterly Veeva releases, assessing impact and implementing necessary configuration updates. Troubleshoot and resolve configuration issues, escalating to Veeva support as needed Support integration efforts with other interface systems Strong working knowledge with Service Now for incident, problem, and change management Demonstrated knowledge of Veeva QMS through certifications or extensive working knowledge. Ability to work with business owners to define key business requirements and convert to technical specifications. Experience working in regulated environments and with internal systems quality policies and procedures Demonstrated ability to establish trusting relationships with business partners Demonstrable ability to understand and influence integration points cross-functionally Strong written and oral communication. Demonstrated interpersonal, self-management, collaboration, project management, and problem-solving skills. Additional Preferred Requirements: Veeva Vault QMS certification. Experience in working in Scrum - agile methodologies, coding standards, code reviews, source management (GitHub ), build processes Experience with integration tools (e.g., MuleSoft). Pharmaceutical or healthcare industry experience Education Requirements: Bachelors Degree (or equivalent work experience) in computer science, information technology, or management information systems Other Information: Travel to US or other Lilly entities may be required. After hours support due to manufacturing 24/7 operations may be required. . .

" Position: Sr. Test Architect Location: Mumbai Years of Experience: 12 - 18 years Educational Qualifications: Bachelor s degree in computer science or related field. About the Client: PSS has been mandated to hire an Assistant Vice President - Senior Test Architect (QA) for a leading Global Physical Commodities Trading Group. The company is looking for an accomplished QA Lead / Test Architect with extensive experience in Automation and Performance Testing to enable the delivery of complex software development projects. An ideal candidate would be responsible for driving strong Automation and Performance Testing Practice in partnership with vendor teams, make quick decisions, and provide practical solutions for challenging problems. He/she should demonstrate a strong ability to think through the requirements from a business user point of view and work in a fast-paced environment under tight deadlines. The candidate will collaborate with various stakeholders across IT and business user groups for a complex end-to-end trading platform. Key Responsibilities: Test Automation Lead Strong handle and expertise in driving effective Test Automation using UI and Backend Automation tools. Creating the structure and architecture for automated tests, including choosing appropriate tools and technologies. Maintaining Test Automation Framework across different tools and extending it as per individual project needs. Fostering CI/CD and Left Shift Automation Techniques to embed Continuous and Incremental Testing process in the Development phase itself. Having a strong background in Automation Planning, Execution, and Reporting Key Responsibilities: Performance Test Lead Strong handle and expertise in establishing and driving Performance Testing strategy for Windows (Thick client) and Web-based (Thin Client) in-house developed or custom apps. Creating the structure and architecture for Performance Testing, including choosing appropriate tools and technologies. Well-versed with different types of Performance Testing Load, Stress, Endurance, Soak, BPA, etc. Good handle on Production stats monitoring to come up with NFR and Workload Model Good handle on Performance monitoring tools like Appdynamics, Dynatrace, Splunk, etc. Ability to prepare a detailed Performance Test Report correlating all supporting details in the form of SLA, Error rate, Resource utilization, drill down views from monitoring tools, etc. Critical focus on App, DB, and middleware apps while simulating and measuring performance stats. Presenting Performance Testing stats and Observations to Sr. mgmt. and key IT / Business stakeholders Skills and Qualifications: 15+ years of experience working in QA, mainly focusing on Test Automation and Performance Testing Bachelors degree in computer science or equivalent/relevant education Sound understanding of databases, SQL, and UNIX systems Sound understanding of E2E Testing Process, including Functional and Non-Functional Testing Having a strong background in Test Automation using Selenium, UFT, TestComplete, SoapUI, etc. Having a strong background in Performance Testing using LoadRunner, Jmeter, Performance Centre, AppDynamics, Splunk, etc. Collaborate with QA and Delivery leads to drive Automation and Performance Testing objectives Work with vendor partners to work through Technical Testing Delivery Exercise proven analytical and written/oral communication skills Work in a challenging and fast-paced environment #LI-NV1 ",

Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. Our SRE culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Equifax brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to build an environment that provides the support and mentorship needed to learn, grow and take pride in our work. What you ll do Work in a DevSecOps environment responsible for the building and running of large-scale, massively distributed, fault-tolerant systems. Work closely with development and operations teams to build highly available, cost effective systems with extremely high uptime metrics. Work with cloud operations team to resolve trouble tickets, develop and run scripts, and troubleshoot Create new tools and scripts designed for auto-remediation of incidents and establishing end-to-end monitoring and alerting on all critical aspects Build infrastructure as code (IAC) patterns that meets security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management. What experience you need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 2-5 years of experience in software engineering, systems administration, database administration, and networking. 1+ years of experience developing and/or administering software in public cloud Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What could set you apart An ability to demonstrate successful performance of our Success Profile skills, including: DevSecOps - Uses knowledge of DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies programs/scripts and integrated software services. Applies agreed SRE standards and tools to achieve a well-engineered result. Operational Excellence - Prioritizes and organizes one s own work. Monitors and measures systems against key metrics to ensure availability of systems. Identifies new ways of working to make processes run smoother and faster. Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve their own work. Understand technology trends and use knowledge to identify factors that achieve the defined expectations of systems availability. Technical Communication/Presentation - Explains technical information and the impacts to stakeholders and articulates the case for action. Demonstrates strong written and verbal communication skills. Troubleshooting - Applies a methodical approach to routine issue definition and resolution. Monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures. Analyzes patterns and trends. Primary Location: IND-Pune-Equifax Analytics-PEC Function: Function - Tech Engineering and Service Ops Schedule: Full time

Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. What you ll do Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service requests to push a change into production. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR Lead availability blameless postmortem and own the call to action to remediate recurrences. What experience you need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 5-7 years of experience in software engineering, systems administration, database administration, and networking. 2+ years of experience developing and/or administering software in public cloud Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What could set you apart DevSecOps - Uses DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies complex programs/scripts and integrated software services. Contributes to the selection of the software development methods, tools, and techniques. Applies agreed SRE standards and tools to achieve a well-engineered result. Participates in reviews of own work and leads reviews of colleagues work. Operational Excellence - Develops work plans for short-term assignments of moderate complexity, typically contained within their own function. Consistently monitor and measure systems against key metrics to ensure availability of systems. Continuously seeks new ways of working to make processes run smoother and faster. Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve one s own work and the work of less experienced colleagues. Builds and maintains an understanding of technology trends and uses knowledge to identify factors that achieve the defined expectations of systems availability. Technical Communication/Presentation - Articulates complex messages and the impacts to stakeholders to build support and agreement. Demonstrates strong written and verbal communication skills and the ability to tailor to specific audiences. Work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution for Equifax. Troubleshooting - Applies a methodical approach to routine and moderately complex issue definition and resolution. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Coordinates the implementation of agreed remedies. Analyzes patterns and trends. Primary Location: IND-Trivandrum-Equifax Analytics-PEC Function: Function - Tech Engineering and Service Ops Schedule: Full time

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO HC & Insurance Operations Senior Representative to join our team in "Chennai or Coimbatore " Positions General Duties and Tasks Required. In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of releva