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Associate Cloud Support Specialist

Associate Cloud Support Specialist

Opentext

0 - 1 years

2 - 6 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Unix Aix Networking Linux MySQL Incident management Customer service Windows Information management Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

YOUR IMPACT

Associate Cloud Support Specialists are responsible for delivering highest quality support on OpenText products, addressing the customer s concerns not just at a technical level but also from a customer service perspective. Our Associate Cloud Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS

Represent OpenText acting as first point of contact for all support inquiries/alerts
Incident management and collaboration with other teams while adhering to SLA s and KPI s
Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
Collaborate with various stakeholders to act as a trusted customer advocate.

WHAT YOU NEED TO SUCCEED

0 - 1 years of prior experience working on relevant technologies
Linux/Unix (AIX)
DB/MySQL/SQL/Oracle
Networking
Windows Server
Focused on scoping problems and strong troubleshooting ability
University/College degree within a related discipline
Willingness to work in shifts including weekends.

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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Associate Cloud Support Specialist