Associate Cloud Support Specialist

Role Overview: As an Associate Cloud Support Specialist at OpenText, you will be instrumental in providing top-notch support for OpenText products to customers. Your role will involve addressing customer concerns not only from a technical standpoint but also with a focus on customer service. This position will allow you to tackle unique customer issues, learn about cutting-edge technologies, and leverage critical and creative thinking to deliver effective solutions. Key Responsibilities: - Act as the initial point of contact for all customer support inquiries and alerts, representing OpenText - Manage incidents, collaborating with other teams while meeting SLAs and KPIs - Utilize strong written and verbal communication skills to provide customer support, demonstrating empathy and a customer-centric approach - Adhere to established service delivery guidelines and key performance indicators, as evaluated through customer satisfaction surveys - Work closely with different stakeholders to serve as a trusted customer advocate Qualifications Required: - 0 - 1 years of experience in relevant technologies - Proficient in problem scoping and possess strong troubleshooting skills - Hold a University/College degree in a related discipline - Flexibility to work in shifts, including weekends Additional Details of the Company: OpenText is a global leader in information management that values innovation, creativity, and collaboration within its corporate culture. Joining the OpenText team provides the opportunity to collaborate with renowned companies worldwide, tackle complex challenges, and contribute to projects driving digital transformation. OpenText's Enterprise Information Management (EIM) technology is trusted by Fortune 500 companies to enhance operations, reduce costs, manage risks, and support digital transformation initiatives. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please reach out to hr@opentext.com. OpenText's proactive approach encourages collaboration, innovation, and personal growth, fostering a dynamic workplace environment.,