Associate Cloud Support Specialist OpenText

0.0 - 3.0 years

0 Lacs

karnataka

On-site

As an Associate Cloud Support Specialist at OpenText, you will play a crucial role in delivering high-quality support on OpenText products. Your responsibilities will include addressing customer concerns not only at a technical level but also from a customer service perspective. This position will provide you with the opportunity to work on unique customer issues, learn exciting technologies, and exercise critical and creative thinking to provide effective resolutions. You will serve as the primary point of contact for all support inquiries and alerts, representing OpenText. In this role, you will be responsible for incident management, collaborating with other teams, and ensuring adherence to SLAs and KPIs. Your exceptional written and verbal communication skills will be essential as you support customers with a high level of focus and empathy. Meeting service delivery guidelines and key performance indicators, as measured through customer satisfaction surveys, will be a key aspect of your role. Additionally, you will collaborate with various stakeholders to act as a trusted customer advocate. To succeed in this role, you should have 0-1 years of prior experience working with relevant technologies such as Linux/Unix (AIX), DB/MySQL/SQL/Oracle, Networking, and Windows Server. Strong problem-scoping skills, troubleshooting ability, and a university/college degree in a related discipline are required. You should also be willing to work in shifts, including weekends. At OpenText, AI plays a central role in driving innovation, transforming work processes, and empowering digital knowledge workers. We are seeking individuals whose talent and skills cannot be replaced by AI to help shape the future of information management. Join us in this exciting journey of shaping the future with human-centered approaches and forward-thinking initiatives. If you require assistance or accommodation due to a disability during the application process, please reach out to Ask HR for support. Our proactive approach fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment at OpenText.,

Posted 1 week ago

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