Associate Cloud Support Specialist

YOUR IMPACT:

Associate Cloud Support Specialists are responsible for delivering highest quality support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Associate Cloud Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS:

• Represent OpenText acting as first point of contact for all support inquiries/alerts
• Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
• Collaborate with various stakeholders to act as a trusted customer advocate.

WHAT YOU NEED TO SUCCEED:

• 0 - 1 years of prior experience working on relevant technologies
• Linux/Unix (AIX)
• DB/MySQL/SQL/Oracle
• Networking
• Windows Server
• Focused on scoping problems and strong troubleshooting ability
• University/College degree within a related discipline
• Willingness to work in shifts including weekends.