Windows Engineer & IT Support

Job Description – Infrastructure Engineer (Wintel) P2

Objectives/Purpose of the Job As part of the technical team to support and manage the capability of the infrastructure systems hosted in the Data Centers to deliver cost effective services to meet customers’ requirements.

• Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.

Key Responsibilities & Key Result Areas

• Provide infrastructure systems support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA).
• Work closely with Service Delivery Manager to meet service delivery requirements and support him/her in meetings.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management.
• Perform infrastructure monitoring and escalation as per standard operations procedures.
• Ensure the management of Infrastructure systems adhere to established ITIL best practices, CIS hardening guidelines and methodologies where applicable.
• Attend to Audit RFI, responses, clarifications and meetings.

Technical Knowledge / Skill Sets / Competencies

• Server/Virtualization (RHEL, AIX and Solaris are

• Server OS: Win 2003, 2008, 2012, 2016, 2019
• Scripting: Windows power Unix shell scripting  
• Automation skills:  Ansible, Puppet etc. (preferred)
• Business Continuity/Disaster Recovery: BC/DR
• Cluster technologies – Microsoft cluster
• System Management Tools – SCCM, SCOM.
• Microsoft Services – AD, DNS, File server, DHCP,IIS etc
• SSL cert management

• Operational Support

• ITSM, such as ServiceNow
• Monitoring tools such as Solarwinds Orion, Nagios

• Network and Security

• Networking and related technologies (e.g. load balancing / DNS / SSL /
• firewalls / NAT)
• Secure File Transfer Protocol (SFTP) Service

• Messaging Infrastructure
  • Candidates should ready to learn O365/M365, Microsoft Active Directory 2012 or later and Microsoft ADFS v3 or later in an enterprise environment

• Documentation

• Good communication and documentation write-up skills
• OS hardening: understand and perform compliance checks (Mandatory)

Requirements

• Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 to 5 years of relevant experience in Linux server administration
• Good Cyber Security mindset
• Good analytical and problem-solving skills
• Possess initiative with positive working attitudes and customer services oriented
• Independent, resourceful and goal-oriented
• Strong teamwork, communication and interpersonal skills
• Manage and mentor a team of 3-5 Level 1 Systems Engineers
• ITIL v4 Foundation Certification (Good to have)
• OS Certification: Microsoft, Hyper V etc
• Familiar with ISO 9001 and ISO 27001
• 24x7, After office hours on-call standby
• Client and Stakeholder Management
• SOP for Wintel Team
• Good Knowledge of CAB process

Good to Have

Wintel VMware + NUTANIX/ AWS

For P2 (3-5 yr experience)

Wintel VMware + AD

BAU Task (OS, Patching, FTP, DNS)

NA