Job Description Infrastructure Engineer (Wintel) P2 Objectives/Purpose of the Job As part of the technical team to support and manage the capability of the infrastructure systems hosted in the Data Centers to deliver cost effective services to meet customersrequirements, Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, Key Responsibilities & Key Result Areas Provide infrastructure systems support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA), Work closely with Service Delivery Manager to meet service delivery requirements and support him/her in meetings, Manage systems changes through established change request process & provide status reports to the relevant parties, Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Provide timely status updates to relevant parties, Conduct root cause analysis & implement pro-active measures Monitor effectiveness of implemented measures, Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability, Monitor the agreed service level (e g service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties, Plan & implement service continuity measures, i-e , backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business, Provide systems related technical advice to customers or project team, Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management, Perform infrastructure monitoring and escalation as per standard operations procedures, Ensure the management of Infrastructure systems adhere to established ITIL best practices, CIS hardening guidelines and methodologies where applicable, Attend to Audit RFI, responses, clarifications and meetings, Technical Knowledge / Skill Sets / Competencies Server/Virtualization (RHEL, AIX and Solaris are Server OS: Win 2003, 2008, 2012, 2016, 2019 Scripting: Windows power Unix shell scripting Automation skills: Ansible, Puppet etc, (preferred) Business Continuity/Disaster Recovery: BC/DR Cluster technologies Microsoft cluster System Management Tools SCCM, SCOM, Microsoft Services AD, DNS, File server, DHCP,IIS etc, SSL cert management Operational Support ITSM, such as ServiceNow Monitoring tools such as Solarwinds Orion, Nagios Network and Security Networking and related technologies (e g load balancing / DNS / SSL / firewalls / NAT) Secure File Transfer Protocol (SFTP) Service Messaging Infrastructure Candidates should ready to learn O365/M365, Microsoft Active Directory 2012 or later and Microsoft ADFS v3 or later in an enterprise environment Documentation Good communication and documentation write-up skills OS hardening: understand and perform compliance checks (Mandatory) Requirements Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline 3 to 5years of relevant experience in Linux server administration Good Cyber Security mindset Good analytical and problem-solving skills Possess initiative with positive working attitudes and customer services oriented Independent, resourceful and goal-oriented Strong teamwork, communication and interpersonal skills Manage and mentor a team of 3-5 Level 1 Systems Engineers ITIL v4 Foundation Certification (Good to have) OS Certification: Microsoft, Hyper V etc, Familiar with ISO 9001 and ISO 27001 24x7, After office hours on-call standby Client and Stakeholder Management SOP for Wintel Team Good Knowledge of CAB process Good to Have Wintel VMware + NUTANIX/ AWS For P2 (3-5 yr experience) Wintel VMware + AD BAU Task (OS, Patching, FTP, DNS)
Experience with development and implementation of ServiceNow ITSM modules Incident Management, Problem Management, Service Request Management, Change Management, Knowledge Management or other ITSM modules, Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, email scripts and workflow run scripts Experience with creating flow designer and custom workflows, Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Hands-on Integrations experience with Enterprise suite application Should have working experience in portal development in ServiceNow, Good knowledge on adding multiple pages and adding widgets on the portal in service now Should be able to build custom widgets as per the need for each requirement Experience in building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs, Experience with ServiceNow Orchestration and Integration hub, Programming proficiency in JavaScript, HTML, Ajax, Angular and Jelly scripting Debugging skills along with coding skills is mandatory Experience with extending the ServiceNow schema to custom applications Experience in creating costume applications, Experience in creating a data source, imports and transform maps Experience in using ATF to develop and execute test cases Experience in ServiceNow version upgrades, Experience with MID server and Import Sets Monitor health, environment upgrade/clone, usage, and overall compliance of the application Knowledge in creating reports and dashboards using Performance analytics
Job Summary: Were looking for an AI & Infra Automation Engineer to build impactful automation solutions for our clients and internal operations Youll leverage the latest in AI?including Amazon Bedrock?and automation tools to drive efficiency, resilience, and smarter system management, Key Responsibilities Design and implement AI-based automation workflows for infra management, monitoring, and self-healing, using Amazon Bedrock and other leading technologies, Apply prompt engineering techniques to optimise generative AI models for automation, support and solution delivery, Develop and maintain robust automation scripts and playbooks in Python and Ansible for scalable infrastructure deployment, configuration, and maintenance (across cloud, on-premise, hybrid ecosystems), Collaborate across Apps, Infra, and Cyber teams to integrate CI/CD, automation and AI capabilities into existing pipelines and processes, Drive continuous improvement by introducing new automation solutions, and regularly reviewing performance and resilience, Align automation practices with NCS Responsible AI and Cybersecurity requirements, Soft Skills: A proactive, self-starter mentality with strong skills in collaboration, negotiation, and stakeholder management, Education: Bachelors degree in Business, Information Systems, Computer Science, or a related field,
Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc, with expertise in designing, implementing, and supporting enterprise-grade contact center solutions, Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrations, automation), Key Responsibilities: Design and architect scalable contact center solutions on Amazon Connect or similar platforms, Propose enhancements and innovations such as AI-driven interactions, conversational AI, multimodal channels, and advanced reporting, Partner with sales teams for client discussions, workshops, proposals, and RFPs, Build and deliver proof-of-concepts (POCs) and live demos highlighting contact center capabilities (AI/ML, Lex/Polly or equivalents, third-party integrations), Design and implement contact flows, queues, routing profiles, chatbots, and dashboards, Integrate with enterprise directories (AD DS, Azure Entra ID, Okta), CRMs (Dynamics, Salesforce), ITSM tools (ServiceNow, others), Provide input for Day 2 managed services model (team structure, billing mechanisms, optimization strategies), Implement conversational flows (Amazon Lex or similar NLP engines), Leverage multi-language text-to-speech (TTS) tools like Amazon Polly or platform equivalents, Enable multimodal channels: voice, chat, SMS, WhatsApp, web, mobile apps, Design custom reporting (CDR, wallboards, customer journey analytics), Implement post-call surveys, callbacks, compliance workflows (PINs, T&C playback), Drive best practices for governance, scalability, and cost optimization, Required Skills & Expertise: Strong background in cloud contact center platforms (Amazon Connect or similar), Hands-on experience with integrations (AWS Lambda/APIs, CRMs, ITSMs, SSO providers like Okta/AD), Knowledge of call center processes: IVR, routing, workforce optimization, reporting, Familiarity with AI/ML features (NLP, chatbots, automation), Certifications (Preferred but not mandatory): AWS Certified Solutions Architect (Associate/Professional) OR equivalent cloud certification, AWS Machine Learning / AI Specialty or other NLP/AI-related certifications, Platform certifications (Amazon Connect, Genesys Cloud CX, Twilio Flex, etc,) are a plus,
Minimum 3-4 years of experience in design and development of reports, dashboards in a Business Intelligence environment Strong hands-on experience in Power BI Hands-on experience with SQL Knowledge of data warehouse concepts and data modeling Experience in creating mock-up and prototyping Experience in data preparation, and storytelling with data Experience in analyzing business requirements, design and development, testing and production deployment of reports and dashboards Exposure in performance fine-tuning of queries, reports and dashboards Experience in Powe BI administration tasks and security control Understanding and experience with the Software Development Life Cycle and Agile methodologies
Development of High Performance Java Service API and Business Systems Build microservices using SpringBoot and Java Working with AWS Services to optimize your Java applications (SQS, SNS, SES, Lambda, S3, RDS, etc,) Contributing to the common frameworks and SDKs Write high quality code and unit tests Actively participate system design discussions and code reviews Support production systems (system maintenance, deployments, issue triaging, bugfixes, etc)
We are seeking a highly skilled and experienced Network Security Engineer to join our team The ideal candidate will have a strong background in network security, hands-on experience with advanced security tools, and the ability to design and enforce security policies, Responsibilities: Develop and implement network security policies and procedures, Monitor and analyze network traffic to identify and mitigate security threats, Perform regular security audits and vulnerability assessments, Respond to and investigate security incidents and breaches, Maintain and update firewall configurations and other security tools, Collaborate with IT teams to design secure network architectures, Provide guidance and mentorship to junior security engineers, Stay current with emerging cyber threats and security trends, Skills: Firewall management Palo-Alto, FortiGate, Checkpoint, ASA Routing and switching Network traffic analysis Virtual Private Network (VPN) technologies Cisco umbrella Meraki switch, WLC and AP, Good hands on troubleshooting experience with LAN and WAN SD-WAN Load-Balancer
Requirements- Experience implementing applications languages Java/J2EE, Spring Framework, Spring Boot, Experience in work dynamic environments Experience working Telco services industry Experience implementing applications languages Java/J2EE, Spring Framework, Spring Boot, Hands-on experience using Java/J2EE, Spring Framework, Springboot, Apache Camel, able to fold selves to troubleshoot codes, required to do coding, Experience in frameworks such as React JS, Experience in API development using Camel or APIgee Experience in Designing, Development and Implementing REST based micro/modular services using Spring framework Knowledge of multiple front-end languages and libraries (HTML5/ CSS3, JavaScript, XML, jQuery) Experience in Designing, Development and Implementing on event-driven architecture knowledge in real-time messaging systems Experience in JMS/MQ/API Strong experience with databases like MySQL, SQL Server, PostgreSQL), Strong experience with Web servers like Nginx , Apache, Excellent design, strong presentation, communication both oral & written and working in a medium to large teams Experience using scrum-based software development tools like JIRA, BitBucket and confluence Must have skills DevOps & CI/CD using Bamboo, Jenkins, SonarQube and others Experience in distributed application development, Participate in code reviews to enhance code quality, Hands on troubleshooting skills using tools and technologies,
Cloud operations Engineer Job Responsibilities: Day-to-day operational and technical support for Azure cloud IaaS/PaaS and all Server systems on Linux/Windows Platform, Proficient in Azure Cloud IaaS, PaaS administration and monitoring, Be part of the team that supports customers Cloud deployments in 24x7 operational support system Participation on SEV1/2 Incidents, Problems & Changes Should be aware of ITIL processes manage Escalations as well as customer interaction Improve monitoring and alerting systems by appropriate usage of automation tools The candidate should manage all activities in cloud environment To be in the roster call out and be available for on-call support as needed, Plan & implement service continuity measures, i-e , backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business, Qualifications/Skills: Working knowledge on: Microsoft Azure, Unix, Windows Experience implementing, monitoring and maintaining Microsoft Azure solutions, Deployment, testing, delivery and maintenance for the full life cycle of activities related to Systems and subscriptions on Public Cloud Designing and implementing solutions leveraging Cloud Components: COMPUTE, STORAGE, NETWORK, SECURITY, GOVERNANCE Compute: Deploy, manage, and monitor VMs, VMSS, Azure App Services, etc, Storage: Tables, Files, Disk, Blobs, Data Lake, Data Share, Backup Network: Virtual Networks, Virtual WAN, VPN (S2S, P2S), DNS, Firewall, Content Delivery, Load Balancer, Application Gateway and Traffic manager Backup: Azure recovery service vault, Business continuity, ASR, Backup Policies Update Management: Kace, Azure Update Management, WSUS Security: Azure AD, On-Prem AD, Front Door, Key Vault, Governance: Azure Portal, Cloud Shell, Azure Monitor, Azure Advisor, Azure Featured Components: App Service, API Management, Event Hub, Functions App Ability to identify issue at Azure level and resolve PowerShell and Unix shell scripting skills Linux system administration tasks including configuration, troubleshooting, and automation, Excellent written and verbal communication skills Education and Experience Requirements: 5-8 years of IT Infrastructure related experience, 3+ years of experience with Windows supporting enterprise class applications, Minimum 3 years of experience in Azure administration Knowledge of AWS will be a plus Experience in Sentinel, Security Centre, Microsoft Defender for Cloud will be big plus Bachelors degree in computer science or a related field Preferred Certifications Microsoft Certified: Azure Administrator Associate Experience with Linux and Windows Server environments knowledge of CICD, ARM, Bicep, Terraform/Ansible for automation will be a plus, ITSM Technologies (JIRA, ServiceNow) awareness and usage Problem solving skills and ability to think algorithmically Able to work under pressure and odd hours Non-Technical / Soft Skills Good team player/leader Self learner
JD: Azure Cloud Engineer Level 2 Role Overview We are seeking an Azure Cloud Engineer (Level 2) to handle advanced operations, RBAC troubleshooting, and implementation of Azure IaaS, PaaS, networking, and security services, Key Responsibilities Provision, decommission, and manage Azure Virtual Machines (Windows/Linux), Perform OS patching, vulnerability remediation, resizing, backup, and restore of VMs, Troubleshoot VM connectivity and performance issues (RDP/SSH, NIC, disk, CPU/memory), Implement and troubleshoot Azure Load Balancer, Application Gateway, and Azure Front Door including SKU upgrades and certificate renewals, Configure and troubleshoot Azure Web Apps and Function Apps including VNet Integration, Private Endpoints, and Event-driven architecture (Event Grid, Service Bus, Storage Queues), Design and manage VNet peering, Site-to-Site VPNs, NSGs, UDRs, Private Endpoints, and Firewall rules (including IOC blacklisting), Configure and analyze NSG flow logs, VNet flow logs for connectivity issues, Implement and manage monitoring solutions: Azure Monitor, Log Analytics, Application Insights, and KQL queries for root cause analysis, Manage Key Vault (secrets, certificates, keys), RBAC Management: Assign roles (built-in/custom) to users, groups, and service principals, Enforce principle of least privilege, Troubleshoot access issues and resolve IAM-related incidents, Provide L2 support for incident, problem, and change management, Collaborate with L1 team for escalations and knowledge transfer, Core Technical Skills Azure Compute Hands-on experience with VM deployment, configuration, and scaling, Knowledge of VM availability sets, availability zones, and scale sets, Experience with disaster recovery and backup solutions, Azure Networking Strong understanding of Virtual Networks (VNets), subnets, and peering, Expertise in Network Security Groups (NSG): rule creation, priority, and troubleshooting, Experience with Azure Firewall rules, policies, and logging, Knowledge of Route Tables (UDR), default routes, and forced tunneling, Ability to troubleshoot network connectivity issues using tools like Network Watcher, Connection Monitor, IP Flow Verify, and Flow Logs, Azure App Service Experience deploying and managing Web Apps, API Apps, and App Service Plans, Integration with private endpoints, VNet integration, and hybrid connections, Scaling (manual, autoscale) and performance troubleshooting, Azure Function Apps Development and deployment of serverless functions, Knowledge of consumption vs premium vs dedicated plans, Integration with event-driven architecture (Event Grid, Service Bus, Storage Queues, etc,), Monitoring and troubleshooting function execution, Azure Monitoring Proficiency with Azure Monitor, Log Analytics, and Application Insights, Creating and managing alerts, metrics, dashboards, Experience with Kusto Query Language (KQL) for log analysis, Understanding of diagnostic settings and data retention, Azure Role-Based Access Control (RBAC) Hands-on experience with IAM, role assignments, and custom roles, Knowledge of least privilege principle and troubleshooting access issues, Integration with Azure AD groups and service principals, Additional Preferred Skills Knowledge of Terraform/ARM for IaC (Infrastructure as Code), Understanding of Azure security best practices, Basic knowledge of cost optimization in Azure, Skills & Qualifications 36 years of IT experience with at least 23 years in Azure administration, Strong hands-on experience in Azure Compute, Networking, PaaS, and RBAC troubleshooting, Solid understanding of Azure Firewall, NSGs, UDRs, VPNs, and Private Endpoints, Working knowledge of Azure Monitor, Log Analytics, Application Insights, and KQL, Experience managing IAM, RBAC, role assignments, and custom roles, Microsoft certification (AZ-104, AZ-700, or AZ-305) preferred,
Position summary: Ensure that the team is sufficiently and adequately staffed in all shifts with rightly skilled resources to support 24x7 operations, Has a secondary role as Technical Lead to drive team to perform L1 5 tasks such as Patching, SOP Based troubleshooting, Automation via Scripts etc,, Identify areas for process and efficiency improvements within Prod OPS and optimize services, Lead, participate and contribute to service improvements Work with the SDM, Operations Managers and Infra L2 support teams to ensure E2E Prod OPS & monitoring operations are managed within SLAs and expectations, Key responsibilities: 24 x 7 Prod OPS Ensures that 24 x 7 Prod OPS team is working effectively, Ensures that Standard Operating Procedures are in place for all Prod OPS tasks and that escalation to support teams is timely and effective, Ensure that monitoring is in place for all client infrastructure and maintain inventory, Ensure that critical alerts are actioned on promptly before business impact, Ensure timely escalation and track issues till resolution, Team management responsibilities Ensure team is rightly staffed to support operations Ensure team is competent on the use of the customer & NCS tools and trained on the processes Document and update processes and guides Identify areas for process and efficiency improvements Qualifications: IT degree Experience Minimum 5 yearsrelevant experience in Windows Support & Automation of simple tasks, Minimum 2 years work experience as 24x7 operations support team lead Hands-on experience in infrastructure operations support Extensive knowledge and experience in 24x7 E2E monitoring of infrastructure Must be willing to work on call after office hours, Knowledge required Knowledge of Windows & monitoring tools (e g Logic Monitor) Knowledge of ITSM tools (e g ServiceNow) Good to have ITIL intermediate certificate Technical certifications Soft skills Ability to lead, influence and coordinate resources to achieve results Autonomous and self-motivated Good communication (verbal and written) skills Demonstrates initiative and a commitment to continuous improvement Ability to perform under pressure