WFM Supervisor

Job Description

Skip to main content WFM Supervisor page is loaded WFM Supervisor Apply locations INTL-Santo Domingo US-Tempe, AZ (1725 Greentree) INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted 5 Days Ago job requisition id R2025-241376 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Please note that this is an internal position with the following required shift: Monday to Friday | 9:00AM - 5:00PM (Arizona Time) The Reporting Supervisor is responsible for supervising the Reporting staff to create and maintain ad hoc and timely, highly accurate reporting to support contact center operations. The Reporting Supervisor will work directly with the WFM and operations staff to assist with reporting inquiries. This role will develop, train and mentor new and existing Reporting staff. The Reporting Supervisor will also develop professional reports, dashboards, and charts to Operations leadership to provide an overview of KPIs and relevant information. Description Supervise Reporting department personnel and the Reporting function to ensure all necessary reports and dashboards are delivered consistently accurate and within the desired specified time framesDevelop and maintain audit and validation tools for all reporting aspectsAct as a strong coach and mentor to develop and train reporting staffEvaluate reporting process malfunctions and adverse events for Workforce ManagementProvide business intelligence reports for planning and performance purposesReview current Command Center processes for automation, efficiency, and scalabilityDevelop effective relationships with Workforce Management staff, Operations staff, and leadersPerform other duties and assignments as directed Required Skills Proven experience as a Data Supervisor or Analytics ManagerKnowledge of Excel, Power BI and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS)Solid experience in data analysis and reporting; industry experience is a plusSuperb communication skillsAttention to detailProblem-solving aptitudeStrong leadership, analytical, organizational, and multi-tasking skills Desired Skills And Experience Two to three years of supervisor experienceBSc/BA in Computer Science, Statistics, Data Management, or a related field a plus About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved.