Skip to main content WFM Supervisor page is loaded WFM Supervisor Apply locations INTL-Santo Domingo US-Tempe, AZ (1725 Greentree) INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted 5 Days Ago job requisition id R2025-241376 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Please note that this is an internal position with the following required shift: Monday to Friday | 9:00AM - 5:00PM (Arizona Time) The Reporting Supervisor is responsible for supervising the Reporting staff to create and maintain ad hoc and timely, highly accurate reporting to support contact center operations. The Reporting Supervisor will work directly with the WFM and operations staff to assist with reporting inquiries. This role will develop, train and mentor new and existing Reporting staff. The Reporting Supervisor will also develop professional reports, dashboards, and charts to Operations leadership to provide an overview of KPIs and relevant information. Description Supervise Reporting department personnel and the Reporting function to ensure all necessary reports and dashboards are delivered consistently accurate and within the desired specified time framesDevelop and maintain audit and validation tools for all reporting aspectsAct as a strong coach and mentor to develop and train reporting staffEvaluate reporting process malfunctions and adverse events for Workforce ManagementProvide business intelligence reports for planning and performance purposesReview current Command Center processes for automation, efficiency, and scalabilityDevelop effective relationships with Workforce Management staff, Operations staff, and leadersPerform other duties and assignments as directed Required Skills Proven experience as a Data Supervisor or Analytics ManagerKnowledge of Excel, Power BI and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS)Solid experience in data analysis and reporting; industry experience is a plusSuperb communication skillsAttention to detailProblem-solving aptitudeStrong leadership, analytical, organizational, and multi-tasking skills Desired Skills And Experience Two to three years of supervisor experienceBSc/BA in Computer Science, Statistics, Data Management, or a related field a plus About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved.
Skip to main content Customer Experience Manager page is loaded Customer Experience Manager Apply locations US-Tempe, AZ (1725 Greentree) INTL-Santo Domingo INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted Today job requisition id R2025-241502 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Contact Center Customer Experience (CS) Manager leads and elevates the TPC customer experience across all touchpoints. They analyze customer feedback, identify areas for improvement, and develop strategies to enhance customer satisfaction and loyalty. The CX manager is passionate about delivering exceptional customer experiences and has a proven track record of leading initiatives in high-volume environments. Develop and manage the TPC Customer Experience Strategy Analyze client feedback, call data, and trends to identify areas of opportunity Design and implement initiatives that improve customer satisfaction and Net Promoter Scores (NPS) Tracking key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to measure the effectiveness of CX initiatives Stay current with customer experience best practices and related technologies Implement process improvements to enhance efficiency and customer outcomes Lead industry awards application and tracking process Optimize all points of contact such as website, social media, and customer service channels Enhance and expand a differientatited brand strategy Leverage automation and AI-driven tools to improve client service Perform other duties as assigned Required Skills Strong analytical and problem-solving skills Excellent communication and interpersonal skills Leadership and collaboration skills Understanding of customer journey mapping and segmentation Knowledge of relevant CX metrics and best practices Empathy and emotional intelligence Strong computer literacy skills; proficiency in MS Office products: Word, Power Point, Excel Strong organization and project management skills Required Experience And Qualifications 5+ years of experience in contact center management or customer experience leadership Strong understanding of call center metrics, technologies, and best practices Excellent interpersonal, analytical, and communication skills Proficiency in customer support platforms (e.g., Zendesk, Salesforce, Five9) Experience leading teams in a fast-paced, metrics-driven environment Bachelor’s degree or equivalent combination of education and experience Experience working in a self-directed environment Ability to travel up to 25% of the time Desired Skills And Experience Experience with omnichannel support (voice, chat, email, social media) Knowledge of customer journey mapping and VOC (Voice of Customer) programs Certification in customer experience (e.g., CCXP) or Six Sigma is a plus About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved. Show more Show less
Skip to main content Customer Experience Manager page is loaded Customer Experience Manager Apply locations US-Tempe, AZ (1725 Greentree) INTL-Santo Domingo INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted 4 Days Ago job requisition id R2025-241502 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Contact Center Customer Experience (CS) Manager leads and elevates the TPC customer experience across all touchpoints. They analyze customer feedback, identify areas for improvement, and develop strategies to enhance customer satisfaction and loyalty. The CX manager is passionate about delivering exceptional customer experiences and has a proven track record of leading initiatives in high-volume environments. Develop and manage the TPC Customer Experience Strategy Analyze client feedback, call data, and trends to identify areas of opportunity Design and implement initiatives that improve customer satisfaction and Net Promoter Scores (NPS) Tracking key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to measure the effectiveness of CX initiatives Stay current with customer experience best practices and related technologies Implement process improvements to enhance efficiency and customer outcomes Lead industry awards application and tracking process Optimize all points of contact such as website, social media, and customer service channels Enhance and expand a differientatited brand strategy Leverage automation and AI-driven tools to improve client service Perform other duties as assigned Required Skills Strong analytical and problem-solving skills Excellent communication and interpersonal skills Leadership and collaboration skills Understanding of customer journey mapping and segmentation Knowledge of relevant CX metrics and best practices Empathy and emotional intelligence Strong computer literacy skills; proficiency in MS Office products: Word, Power Point, Excel Strong organization and project management skills Required Experience And Qualifications 5+ years of experience in contact center management or customer experience leadership Strong understanding of call center metrics, technologies, and best practices Excellent interpersonal, analytical, and communication skills Proficiency in customer support platforms (e.g., Zendesk, Salesforce, Five9) Experience leading teams in a fast-paced, metrics-driven environment Bachelor’s degree or equivalent combination of education and experience Experience working in a self-directed environment Ability to travel up to 25% of the time Desired Skills And Experience Experience with omnichannel support (voice, chat, email, social media) Knowledge of customer journey mapping and VOC (Voice of Customer) programs Certification in customer experience (e.g., CCXP) or Six Sigma is a plus About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved. Show more Show less
Skip to main content Director of Talent Acquisition page is loaded Director of Talent Acquisition Apply locations US-Tempe, AZ (1725 Greentree) INTL-Santo Domingo INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted 11 Days Ago job requisition id R2025-242118 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Director of Talent Acquisition has overall responsibility for talent acquisition for the organization. They oversee all attraction, search, pipeline building, interviewing, testing, selection, reference checking, and employment activities. They ensure compliance with regulatory requirements for recruiting and screening candidates. The Director of Talent Acquisition establishes, implements and manages policies, plans and procedures that support the achievement of business goals. This role is responsible for bringing proven best practices around recruitment, recruiting operations, reporting, analytics, sourcing and experience will include leading a multi-channel approach to recruitment (RPO, contingent worker MSPs, recruitment advertisings, postings and events). They serve as talent business partner to the business and an advisor to subordinates to meet schedules and resolve problems. They also work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors. Position Responsibilities Manage the full cycle recruiting function for all sites in the Division. Establish and define consistent processes and procedures for recruitment and employment. Develop specific strategies and create new ideas to identify, engage, attract and assess talent for hourly, professional level positions. Ensure compliance with regulatory requirements for best hiring practices, talent pipeline building, recruiting and screening candidates. Initiate relationships with business partners to cultivate relationships and establish a culture of exceptional customer service by proactively setting appropriate Service Level Agreements to achieve measurable goals. Leverage external and internal data to provide reports concerning hiring trends, turnover rates, candidate feedback, time-to-fill, cost-per-hire, etc. Provide guidance to hiring managers and Senior Management to facilitate effective, smart hiring decisions. Manage contractual relationships with placement agencies, contract recruiters (retained and contingent), job boards, job fairs and various internet job search websites for posting requisitions and surfacing candidates. Analyze results to determine the cost effectiveness of each partner or tool, making appropriate adjustments as needed. Create, communicate and enable robust sourcing and recruitment marketing strategies relevant to different hiring populations while ensuring consistent corporate image throughout recruiting campaigns. Develop and maintain contacts and network within community groups, vendors, and trade groups. Manage, maintain and leverage the Applicant Tracking System for best results. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Direct the activities of others to align to meetings business goals and accomplish organizational objectives. Lead with a digital mindset, organize work practices to be efficient and collaborative, drive for results and demonstrate the role as a true talent advisor. Required/preferred Knowledge, Skills And Abilities 10+ years of recruiting experience Worked in Business Processing Outsourcing (BPO) industry Experience with international recruiting Able to understand and analyze complex problems Demonstrated knowledge of tools and techniques required to perform thorough root cause analysis and develop strong investigations. Excellent written and verbal communication skills Excellent interpersonal skills and able to collaborate with all levels of the organization Able to take initiative and have a solutions/results mindset Ability to be a change leader Ability to work collaboratively across cultures and organizations; strategically focused on continuous improvement. Ability to delegate and manage from a high level across multiple departments, clients, and operations teams Ability to manage financial budgeting and forecasting. Understand all levers that can impact profitability Ability to effectively work in a fast-paced environment. Ability to deliver presentations in front of clients and key stakeholders Solid understanding of Word, Excel, and MS Office suite Travel up to 25% TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved.
Job Description Skip to main content Website Branding & Content Writer page is loaded Website Branding & Content Writer Apply locations US-Tempe, AZ (1725 Greentree) INTL-Santo Domingo INTL-Makati Costa Rica-San Jose US-El Paso, TX time type Full time posted on Posted Today job requisition id R2025-242256 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. We are seeking a creative and strategic Website Branding & Content Writer to elevate our company’s digital presence while supporting our customer experience initiatives. This role is central to shaping how our brand is seen online—through impactful website design, engaging blogs, and customer-focused content that positions us as a standout in our industry. The ideal candidate will combine writing expertise with digital branding and UX awareness, while also having an understanding of the BPO contact center industry to ensure messaging resonates with our clients and customers. Description Redesign and refresh website branding and content to create a modern, user-friendly, and client-appealing experience. Write, edit, and publish high-quality blogs, thought-leadership articles, and case studies aligned with brand and CX strategy. Ensure content aligns with SEO best practices, driving organic visibility and engagement. Develop messaging frameworks and style guides to maintain brand consistency across digital channels. Collaborate with CX, operations, and marketing teams to align storytelling with customer experience initiatives. Create content for social media, newsletters, and other digital platforms to amplify customer engagement. Translate complex industry topics (including OPI and contact center services) into compelling, easy-to-understand content. Monitor content performance using analytics and optimize based on results. Stay updated on digital branding, UX, and SEO trends to keep content fresh and competitive. Skills Required Knowledge or experience BPO contact center environments. 3–5 years of experience in content writing, branding, or digital marketing. Strong portfolio of website and blog writing with demonstrated impact on brand growth. Familiarity with website CMS platforms (e.g., WordPress, HubSpot). SEO expertise and ability to write optimized, engaging content. Excellent storytelling, editing, and grammar skills. Strong collaboration skills to work cross-functionally with marketing, CX, and operations teams. Bachelor’s degree in Marketing, Communications, Journalism, or related field. Desired Skills And Experience Experience writing for B2B audiences and service-oriented industries. Basic understanding of UX/UI principles. Familiarity with analytics tools such as Google Analytics, SEMrush, or similar. About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values © 2025 Workday, Inc. All rights reserved. Job Details Role Level: Entry-Level Work Type: Full-Time Country: India City: Anupgarh ,Rajasthan Company Website: http://www.transperfectconnect.com/ Job Function: Marketing Company Industry/ Sector: Translation and Localization What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.