2881 Wfm Jobs - Page 32

Position Purpose The main activities is to maintain Service Level as per ITIL standard. To emphasize the focus on ITIL principles and the responsibility for overseeing service management to ensure efficiency within SLA. Responsibilities Direct Responsibilities Must be ready to work in EMEA shift. ITIL Foundation training expected, certification is desirable. Analytics and Reporting of Change/Incident/Problem Management. Manage relationships with external service providers to ensure seamless delivery of IT services. Develop and maintain IT service catalogs, SLAs and Operational Reports. Conduct regular service reviews with external service providers to achieve business objectives and expectat...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Role: WFM, Reporting Analyst DESIGNATION: WFM, Reporting Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 4+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for preparing daily, weekly, and monthly customer and internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards. Preparing ad-hoc analysis for management reporting and needs. Assisting in automating...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same d...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criter...

Workforce Management (WFM) Capacity Planning & Forecasting | Bangalore | CL-9 (7+ Yrs) / CL-10 (5+ Yrs) | Up to 15 LPA Job Description Workforce Management (WFM) Specialist / SME We are hiring experienced Workforce Management (WFM) professionals specializing in capacity planning and forecasting for Contact Center, Service, Sales, or Retail operations environments . The role requires expertise in WFM systems, forecasting models, and workforce metrics , ensuring efficient resource allocation and operational excellence. Key Responsibilities: Develop, implement, and maintain capacity planning and forecasting models . Analyze historical data and trends to predict future workforce requirements. Wo...

Description We are seeking a Specialist, WFM Real Time with 1-4 years of experience to join our team. The successful candidate will be responsible for monitoring real-time activities and metrics to ensure optimal performance, and making adjustments as necessary to ensure service level and efficiency goals are met. Responsibilities Monitor real-time activities and metrics to ensure optimal performance Make adjustments as necessary to ensure service level and efficiency goals are met Provide guidance and support to team members Maintain accurate and up-to-date records of all activities Analyze and report on performance metrics Skills and Qualifications 1-4 years of experience in Workforce Mana...

At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management Planning in Ahmedabad,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to make sure correct staffing is in placeand proper adjustments are madebased on the clients needs. With a passion to continuously improve processes, you'll analyze and comparestaffing and revenue reports from the pastt...

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to leverage your deep knowledge of Genesys and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. You will play a key role in defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your role will also involve evaluating and recommending data architectures that minimize the impact on downstream systems ...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Develop, implement, and maintain capacity planning and forecasting models. Analyze historical data and trends to predict future workforce requirements. Work with stakeholders to optimize staffing, scheduling, and workload distribution. Required Candidate profile Utilize WFM systems tools to generate reports and ensure alignment with business goals Ensure accuracy in workforce planning to meet SLAs and operational KPIs Contribute as an individual contributor Perks and benefits Perks and Benefits

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights, Key Responsibilities Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently, Tr...

Requirements Description and Requirements Role: Sr Resource Planner Shift: US Shift timings Experience: 5+ Years Key Skills: Min 1-year experience in Capacity Planning, Exp with Head count planning, Candidate should be from BPO Industry (mandatory), Position overview: As a Senior Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members, You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to improve the accounts resources, You unify planning for accounts supported in multiple locations You contribute to the improvement of performance and devel...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

Our client is a fastest growing Fintech start-up We are looking for a Collections Strategist who will drive data-driven collections strategy, Preferred Experience & Skills: Experience in developing bucket allocation models, prioritization frameworks, and customer contact models and strategies, Design and implement best-time-to-contact models to improve engagement and repayment outcomes, Exposure to working closely with collections operations teams to ensure alignment between strategy and on-ground execution, Hands-on expertise in conducting deep-dive analytics to identify portfolio risks, customer behavior patterns, and actionable insights, Atleast 3 years of experience in collections analyt...

Ready to build the future with AI? At Genpact, we don't just keep up with technology we set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: ...

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Responsibilities: * Conduct real-time analysis, forecast demand, roster staff * Collaborate with stakeholders on workforce planning & capacity management * Develop & implement WFM strategies, policies & procedures Health insurance Provident fund

Role Overview: The member joining this position will work at an experienced level and be part of a team. The role requires an engineer with strong knowledge in steam engineering products and instrumentation systems to handle on-site activities. Purpose of the Role: This role is to ensure efficient commissioning, troubleshooting, and maintenance of Forbes Marshall's range of products, including steam engineering and control instrumentation solutions. By providing on-site technical expertise, the role focuses on enhancing customer satisfaction, fostering strong relationships, and generating after-market business such as Annual Maintenance Contracts (AMCs) and spare part sales. This role suppor...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

We are seeking a talented and motivated Android Developer( Fresher) to join our dynamic team. The ideal candidate will have experience in designing, developing, and maintaining Android applications using Java or Kotlin. Responsibilities include building user-friendly interfaces, ensuring app performance and responsiveness, integrating backend services, and conducting thorough testing and debugging. The developer will work closely with cross-functional teams to deliver high-quality, innovative mobile solutions. Strong problem-solving skills, a passion for mobile technologies, and knowledge of the Android ecosystem are essential. Location: WFH- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolk...