1075 Wfm Jobs - Page 33

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting ManualsProcessing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accountsReconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting / settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reportingReconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Operating at entry level managerOperating as a Finance specialist supporting small and medium sized finance exercises.Will contribute to the transformation agenda and recognizes the importance of building a strategic mindset as well as being able to deliverAble to act on their own initiative with respect to the main perimeter of their roleKnows when to seek guidance/escalateAble to organize development for self and junior team member Skills (competencies)

Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes. Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Management Information Systems, ensuring data integrity and system functionality. Implement and oversee updates, configurations, and enhancements to the MIS systems as needed. Expertise in PowerBI 2. Data Analysis and Reporting: Collect, analyze, and interpret workforce data to generate reports on key performance indicators (KPIs), staffing levels, and operational metrics. Develop and deliver regular and ad-hoc reports to support strategic and operational decision-making. 3. Data Quality and Accuracy : Ensure the accuracy and consistency of data across all reporting and analytics activities. Conduct regular audits and validation of data to maintain high standards of data quality. 4. Collaboration and Communication : Work closely with the WFM team to understand their data needs and provide relevant insights and support. Communicate findings and recommendations clearly to stakeholders and senior management. 5. Documentation and Training : Develop and maintain documentation related to MIS processes, reporting procedures, and system configurations. Provide training and support to users on the effective use of MIS systems and reporting tools.

Role Description: The Manager, Customer Support is responsible for overseeing a team of professionals supporting Amgen’s global workforce with issues related to Travel, Expense and other corporate services and reviewing expense reports for compliance with Amgen’s policies. The role is critical to Amgen’s efforts to maintain its internal controls and ensure its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients. The role requires strong leadership to drive efficient and effective resolution of issues, conduct training, and continuously improve on service delivery. The Manager, Expense Audit and Customer Success will reinforce the foundational importance of internal controls, compliance and self-service to the success of Amgen. Roles & Responsibilities: Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support. Monitor service levels and provide key performance indicator data to leadership. Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team. Ensure timely resolution of escalated audit issues and customer inquiries. Drive the refinement and management of Amgen’s corporate services AI assistant. Collaborate with global partners to standardize processes and implement improvements. Conduct team training and knowledge workshops. Basic Qualifications and Experience: Bachelor’s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role. Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries. Experience managing or supervising a team. Functional Skills: Must-Have Skills: Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement. Customer service oriented and strong ability to demonstrate empathy. Experience managing ticketing systems (e.g., ServiceNow). Good-to-Have Skills: Strong data analysis and reporting capabilities. Ability to identify and suggest improvements to processes. Soft Skills: Clear and concise communication skills. Strong coaching and mentoring skills. Effective conflict resolution and decision-making skills.

Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes. Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Management Information Systems, ensuring data integrity and system functionality. Implement and oversee updates, configurations, and enhancements to the MIS systems as needed. Expertise in PowerBI 2. Data Analysis and Reporting: Collect, analyze, and interpret workforce data to generate reports on key performance indicators (KPIs), staffing levels, and operational metrics. Develop and deliver regular and ad-hoc reports to support strategic and operational decision-making. 3. Data Quality and Accuracy : Ensure the accuracy and consistency of data across all reporting and analytics activities. Conduct regular audits and validation of data to maintain high standards of data quality. 4. Collaboration and Communication : Work closely with the WFM team to understand their data needs and provide relevant insights and support. Communicate findings and recommendations clearly to stakeholders and senior management. 5. Documentation and Training : Develop and maintain documentation related to MIS processes, reporting procedures, and system configurations. Provide training and support to users on the effective use of MIS systems and reporting tools.

Experience - 4+Years JD for ReactJS developer Hands-on with html, css Strong working knowledge on Javascript Strong working knowledge of ReactJS Work locationBangalore WFO mandatory Perks & Benefits: Health and WellnessHealthcare policy covering your family and parents. FoodEnjoy a scrumptious buffet lunch at the office every day (For Bangalore) Professional DevelopmentLearn and propel your career. We provide workshops, funded online courses and other learning opportunities based on individual needs. Rewards and RecognitionsRecognition and rewards programs in place to celebrate your achievements and contributions. Why join Relanto Health & FamilyComprehensive benefits for you and your loved ones, ensuring well-being. Growth MindsetContinuous learning opportunities to stay ahead in your field. Dynamic & InclusiveVibrant culture fostering collaboration, creativity, and belonging. Career LadderInternal promotions and clear path for advancement. Recognition & RewardsCelebrate your achievements and contributions. Work-Life HarmonyFlexible arrangements to balance your commitments.

JD for ReactJS developer 4+ years' experience hands-on with html, css strong working knowledge on Javascript strong working knowledge of ReactJS work locationBangalore WFO mandatory

Company Overview: With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Description UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. Role OverviewAs a Lead Solution Consultant / Solution Architect at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities Industry ExpertiseProvide industry and workforce management expertise and best practices to benefit customers and colleagues. Requirement AssessmentConduct workshops with senior members of customer organizations to drive requirement assessments. Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrations to meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and ConfigurationOversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing SupportProvide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best PracticesAdvocate for and implement industry best practices in workforce management, process optimization, and system configuration. Process Optimization & StandardisationIdentify process dependencies, eliminate redundancies, and ensure efficient workflow. Establish common definitions, terminology, and naming conventions across projects. Effective CommunicationEffectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client ManagementFoster strong relationships and manage clients up to the CXO level, acting as a trusted advisor and ensuring high levels of client satisfaction. MentoringMentor and provide guidance to team members on advanced modules and solutioning aspects. TravelTravel up to 25% may be required to meet with clients and support project implementations. Qualification EducationBachelor’s degree or equivalent in Computer Sciences or a related field. Experience: o 12+ years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 6 to 8 years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for large enterprise customers across multiple locations. Skills: o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. o Excellent verbal and written communication skills. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal-opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation UKGCareers@ukg.com

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Apprentice_Analyst Roles and responsibilities: Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc. Data quality check and correction Data profiling and reporting (basic) Email communication with the client on request acknowledgment, project status and response on queries Help customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspective Provide technical consulting to the customer category managers around the industry best practices of product data enhancement Technical and Functional Skills: Bachelors Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications Intermediate knowledge of MS Office/Internet.

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel - NA Specialism- Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology

WFM Lead Specialist About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. The Target Enterprise Services (TES) organization is close to the action when it comes to communication whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service from the inside out through enterprise services our people can count on. Beyond our world-class service centers, there are many important challenges to be met in other TES teams like the TES Operations and Product Team, which plays at the intersections of process and technology, and Service Delivery Enablement which develops comprehensive service delivery strategies for our service centers. TES Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (FPSC, Gift Card). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the TES Controller heads up TES Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution. As a WFM Lead Specialist , you will manage contacts and team member resources for Target service centers. Job duties may change anytime due to business needs As a WFM Lead Specialist, you will manage contacts and team member resources for Target service centers You will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achieved You will provide detailed communication, both written and verbal, throughout the day to Workforce Management business partners and Service Center leaders Responsibilities include managing service level performance for all service centers by analyzing Intra-day volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level service You will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracy You will identify and routinely link with Target partners whose activities may impact volume so these can be factored into forecasts to avoid unexpected volume spikes resulting in poor guest service You will collect metrics on the service and staffing on service centers, analyze this data to determine what trends exist, and share meaningful insights with service center partners REPORTING/WORKING RELATIONSHIPS Reports to the Manager WFM TII Close partnerships with TES Service Center, HQ & TII SHIFT REQUIREMENTS: Able to work on holidays, and weekends 45 Hours/Week with any two consecutive weekly offs Rotational Shifts Rotational Shifts 24/7 primarily in evening and night shifts MINIMUM REQUIREMENTS Four year college degree or equivalent with 2+ yrs. Service Center experience Strong critical thinking and decision-making skills Demonstrated ability to work independently, take initiative and handle multiple tasks Strong technical skills, ability to work within multiple systems and proficiency MS Power Point, Advance excel, Data visualization tools Ability to prioritize responsibilities, work under pressure and within time constraints

Real Time Analyst / RTA - Work Force Management / WFM / Team Lead 5 Days Working 24*7 Shift Location - Gurgaon Salary: - RTA Executive - 5.5LPA RTA Team Lead - 7.5LPA WFM Manager - 13.5 LPA (as a Deputy Manager Experience) Required Candidate profile Must Have Min. 2 Year Experience in Work Force Management / WFM Must be Graduate Any Tool - Iex / Avaya/Gensys Call & WhatsApp:- HR Shweta - 70205 27305 dhsdemographic@gmail.com

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality.

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Learning Exp Design & Dev Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development- Instruction DesignIn Learning Delivery Instruction you will promote consistent instructional delivery approaches and deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Workforce Analytics Commitment to quality Adaptable and flexible Microsoft Excel Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Workforce Management Planning and Scheduling Rostering Microsoft Excel Scheduling Tool - IEX, Verint or Aspec Stakeholder management Ability to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Role & responsibilities Coach and guide the WFM team and strive to continuously develop necessary knowledge & skills for self and the team Identify initiatives and process gaps as a thought partner to Operation leaders to support them in meeting their business objectives in line with the vision of the organization Deliver proactive strategic data analytics to business units on trends, improvement opportunities, etc through simulations and models Preferred candidate profile - min 7 years of total experience and above - min 3 years of experience into WFM with people management

Key Responsibilities: Strategic Workforce Planning: Develop and implement WFM strategies to optimize staffing, scheduling, and resource allocation. Forecast workforce demand based on historical data, business trends, and seasonal variations. Collaborate with leadership to align workforce strategies with business goals. Real-Time & Capacity Management: Ensure real-time monitoring of operations, identifying and addressing deviations proactively. Optimize workforce utilization while maintaining service levels and operational efficiency. Manage capacity planning to support business growth and peak periods effectively. Performance & Process Optimization: Drive automation and process improvements to enhance workforce productivity. Develop and monitor key WFM metrics such as shrinkage, occupancy, adherence, and efficiency. Ensure compliance with SLAs and improve turnaround time across operations. Cross-functional Collaboration: Work closely with Operations, HR, and Finance teams to drive data-driven workforce decisions. Support talent acquisition and training teams in hiring and upskilling as per business needs. Lead a team of WFM professionals and foster a high-performance culture. Key Requirements: 8+ years of experience in Workforce Management in a BPO, or Contact Center. Strong expertise in forecasting, scheduling, capacity planning, and real-time monitoring. Proficiency in WFM tools (e.g., Verint, IEX, NICE, Aspect, or similar). Advanced Excel, SQL, and data analytics skills for performance tracking. Excellent problem-solving, stakeholder management, and leadership abilities. Ability to adapt to a fast-paced and evolving business landscape.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. The Time Partner will be responsible the accurate and timely submission of employee time transactions in accordance with Wabtec policies and pay practices. Maintains a high standard of quality and accuracy by being proactive in managing time transaction submissions to meet all payroll processing deadlines. Provides excellent customer service and works closely and collaboratively with HR and other cross-functional departments. The Time Partner will support process and technology improvements that result in efficiencies and increase precision across enterprise time and pay. What do we want to know about you? University degree with 4+ years of relevant Time and Pay experience or equivalent combination of education and/or experience Proficiency in workforce management applications such as UKG Pro WFM, ADP Workforce Manager, and Workday Time. Experience with Workday Payroll a plus. Ability to support WFM activities in complex labor environment and compliant with legislation. Experience working in a manufacturing and union environment. Must adapt to a dynamic, rapidly changing business environment. Ability to multi-task and work within tight deadlines. Ability to work independently and collaboratively. Strong organizational and time management skills. Must be proficient in Microsoft Word, Microsoft Excel (VLOOKUPS and Pivot Tables) Excellent oral and written communications skills with a strong customer service orientation. What will your typical day look like? Ensure the day-to-day time management responsibilities are executed accurately and in a timely manner which include but not limited to timecard validation and approval, balancing WFM totals, exporting time data, importing time data to Workday, historical time corrections, payroll processing results approval, and internal & external audit requests. Conducts routine audits of time data ensuring completeness of data for processing. Collaborates with Pay team for off-cycle payments as result of pay errors and termination pay. Manages HR Service Now tickets and emails for assigned groups ensuring timely resolution. Completes reconciliations, corrections, root cause analysis, troubleshoot issues and problems. Provides support to Associate Time Partners for time validation & approval, balancing, data import to Workday, solving complex problems and errors. Partners with internal and external stakeholders on with impacts beyond WFM based on knowledge of HR Systems, HR Analytics, Compensation, Finance, and Internal Audit. Looks for ways to improve processes and supports department operational and transformation initiatives. Demonstrates understanding of policies and calculations for all groups Ensures pay practices and pay policies are compliant with wage & hour laws, federal & state regulations, and company policy & procedures. Participates in various projects which may include implementation, process improvement and yearend activities. Perform other related duties as assigned. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com . Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. . .

Candidate should have minimum 2 years of experience in Short and long term capacity planning. Only 30 days notice period profiles will be consider .

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC