2922 Wfm Jobs - Page 33

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of ...

Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to design and implement process improvements. Provide expert-level support for data-driven decision-making. Stay up-to-date with industry trends and emerging technologies. Develop and maintain detailed documentation of analytical processes and results. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficiencies What are we looking for? BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive e...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Summary: We are seeking a detail-oriented and analytical professional to join our team as an Analyst . The role involves collecting, interpreting, and analyzing data, preparing reports, and providing actionable insights to support decision-making and business growth. Key Responsibilities: Collect, validate, and analyze data from multiple sources to identify trends and patterns. Prepare and deliver accurate reports, dashboards, and presentations for management. Conduct research and benchmarking to support business strategy. Work with cross-functional teams to gather requirements and deliver insights. Identify process improvement opportunities and recommend solutions. Support senior analys...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesBE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in War...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud.Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call...

About The Role Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Genesys Cloud CX Good to have skills : Solution Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic environment where you will translate client requirements into innovative and e...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact...

Excellent technical knowhow and hands on experience in SAP BW4/HANA Good balance of experience in SAP BW4HANA/BW on HANA Modeling, Data extraction and reporting areas Hands on Experience on Business Warehouse Modeling Standard and custom data models & Extractors (ODP & Non ODP) Expertise in SAP and nonSAP extraction and functional aspects End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA & exposing BW models as HANA views, mixed scenarios, HANA Analysis process Aware about LSA ++ standard methodology and performance optimization concepts, handling complex transformations using ABAP etc Exp...

Proficiency in handling large data using Excel to create various reports and views. Great attention to detail / accuracy and ability to look at the detail but also aggregate information for CIO / COO consumption Ability to prioritize effectively and willing to take on end-to-end responsibility of processes / reports including ensuring they are still fit for purpose and utilized by our stakeholders. This will include - but is not limited to - developing the tooling infrastructure for WPB Technology (Pioneer enhancements, Clarity v Pioneer, central governance and reporting management, enhanced tooling and infrastructure and driving Change Management implementation (e. g. Organizational Design,...

Position Purpose The main activities is to maintain Service Level as per ITIL standard. To emphasize the focus on ITIL principles and the responsibility for overseeing service management to ensure efficiency within SLA. Responsibilities Direct Responsibilities Must be ready to work in EMEA shift. ITIL Foundation training expected, certification is desirable. Analytics and Reporting of Change/Incident/Problem Management. Manage relationships with external service providers to ensure seamless delivery of IT services. Develop and maintain IT service catalogs, SLAs and Operational Reports. Conduct regular service reviews with external service providers to achieve business objectives and expectat...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Role: WFM, Reporting Analyst DESIGNATION: WFM, Reporting Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 4+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for preparing daily, weekly, and monthly customer and internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards. Preparing ad-hoc analysis for management reporting and needs. Assisting in automating...

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same d...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criter...

Workforce Management (WFM) Capacity Planning & Forecasting | Bangalore | CL-9 (7+ Yrs) / CL-10 (5+ Yrs) | Up to 15 LPA Job Description Workforce Management (WFM) Specialist / SME We are hiring experienced Workforce Management (WFM) professionals specializing in capacity planning and forecasting for Contact Center, Service, Sales, or Retail operations environments . The role requires expertise in WFM systems, forecasting models, and workforce metrics , ensuring efficient resource allocation and operational excellence. Key Responsibilities: Develop, implement, and maintain capacity planning and forecasting models . Analyze historical data and trends to predict future workforce requirements. Wo...

Description We are seeking a Specialist, WFM Real Time with 1-4 years of experience to join our team. The successful candidate will be responsible for monitoring real-time activities and metrics to ensure optimal performance, and making adjustments as necessary to ensure service level and efficiency goals are met. Responsibilities Monitor real-time activities and metrics to ensure optimal performance Make adjustments as necessary to ensure service level and efficiency goals are met Provide guidance and support to team members Maintain accurate and up-to-date records of all activities Analyze and report on performance metrics Skills and Qualifications 1-4 years of experience in Workforce Mana...

At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management Planning in Ahmedabad,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to make sure correct staffing is in placeand proper adjustments are madebased on the clients needs. With a passion to continuously improve processes, you'll analyze and comparestaffing and revenue reports from the pastt...