Job Description

Job Description: Documentation Specialist (Pre & Post Sales) Position Overview We are seeking a highly organized and detail-oriented Pre and Post-Sales Documentation Specialist to join our team. The ideal candidate will be responsible for creating, managing, and maintaining all sales-related documentation, ensuring smooth communication between sales, clients, and internal teams. Additionally, they will monitor and follow up on pending orders to ensure timely delivery and customer satisfaction . Key Responsibilities Pre-Sales Documentation Prepare and maintain accurate sales proposals, quotations, and tender documents. Collaborate with relevant teams to understand their requirements and tailor information accordingly to the internal teams from the client side. Ensure all sales materials are compliant with company standards and client expectations. Manage and update a repository of sales templates and other related documents along with relevant applicable pre sale payment for orders execution. Post-Sales Documentation Generate and manage order confirmation documents, delivery schedules, and invoices alongwith payment follow ups diligently. Maintain records of client contracts, agreements, and after-sales communications alongwith client feedback. Prepare reports on sales performance and documentation compliance. Work with customer support to address documentation or other relevant related issues raised by clients. Order Management and Follow-Up Track pending orders and coordinate with production, logistics, and procurement teams for timely fulfillment. Communicate with clients to provide updates on order status, shipping timelines. Identify and escalate any issues that might impact order delivery. Maintain an updated database of order statuses and customer communications. Skills and Qualifications Education: Bachelors degree in Business Administration, Sales, or a related field . Experience: 2+ years in a documentation or sales support role, preferably in a corporate setting. Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) COMPULSORY, (CRM systems, and ERP platforms - Preferred). Soft Skills: Excellent written and verbal communication. Strong organizational and multitasking abilities. Attention to detail and problem-solving mindset. Other: Familiarity with order management and sales cycles is a plus . Key Competencies Time management and ability to prioritize tasks effectively. Strong interpersonal skills for liaising with clients and internal teams. Proactive and capable of working independently with minimal supervision. Commitment to accuracy and maintaining high-quality documentation standards . Interested Candidates, share your resume with the below-mentioned mail ID . Email: recruitment@thepacific.group Phone no: 8925901419