Job Title: General Manager - OperationsLocation: Gurugram, IndiaEmployment Type: Full-time
About WattMonk
WattMonk is a high-growth SolarTech company enabling solar dealers, designers, and installers to deliver faster, smarter, and more cost-effective solar solutions. A tech-first, mission-driven organization, we are committed to accelerating clean energy adoption while improving the operational efficiency of solar businesses across the U.S.Operating in all 50 states, we currently serve over 100 solar installers-including five of the top ten residential solar companies in the U.S.-with 300% year-over-year growth. Since our launch in 2019, we've scaled from a startup to a multi-million-dollar enterprise, completely bootstrapped.Website: www.wattmonk.com
Role Overview
We are seeking a seasoned and execution-driven General Manager - Operations to lead our delivery and operational performance. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments.
Key Responsibilities
Operations Leadership:
- Lead and manage day-to-day operations across all client-facing delivery teams.
- Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.
Performance Management
- Define and track key performance indicators (TAT, SLA compliance, resource utilization).
- Drive continuous improvement in productivity, quality, and delivery metrics.
Strategic Execution
- Translate business strategy into operational plans.
- Oversee capacity planning, workload distribution, shift structures, and team bandwidth management.
Team Leadership
- Manage and coach mid-level managers and team leads; drive team performance and accountability.
- Foster a culture of transparency, ownership, and high standards.
Process Excellence
- Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization.
- Roll out workflow changes, tech tools, and process enhancements effectively across teams.
Cross-Functional Collaboration
- Work closely with Product, Tech, Customer Success, and Sales to ensure seamless delivery.
- Serve as the operations representative in cross-functional planning and reviews.
Customer-Centric Operations
- Proactively manage escalations and ensure client expectations are consistently met or exceeded.
- Align internal workflows and quality metrics with external client requirements.
Governance & Compliance
- Maintain adherence to quality standards and industry regulations.
- Ensure documentation and audit-readiness across operations.
Candidate Profile
Required Qualifications:
- 8-12 years of experience in managing large-scale operations, preferably in tech-enabled or service delivery environments.
- Demonstrated success in managing and scaling teams of 50+ members.
- Deep understanding of operational KPIs and process optimization techniques.
- Strong stakeholder management and communication skills.
- Experience working with workflow tools, CRMs, ticketing systems, or automation platforms.
- Ability to drive outcomes independently in fast-paced, growth-stage organizations.
Preferred Qualifications
- Experience in managing P&L or operational budgets.
- Background in service operations within solar, energy, SaaS, or digital services is a plus.
- Strong analytical mind set with comfort in data-driven decision-making.
What We Offer
- An opportunity to lead operations in a fast-scaling, high-impact clean tech company.
- High autonomy and a culture that rewards ownership and accountability.
- Collaboration with leadership and influence on core business decisions.
- Competitive compensation and performance-linked benefits.
- A fast-paced, entrepreneurial environment with room for innovation and experimentation.
(ref:iimjobs.com)
