Warranty RIDE Supervisor

Job Description

Greetings from TCS!! We are hiring experienced professionals to join our team at Bangalore! Requirement: Warranty RIDE Supervisor Exp: 6+yrs Function: Global Supplier Quality / Warranty Recovery Position Summary: The Warranty Recovery Supervisor leads the execution and performance of the RIDE (Recovery through Issue Data & Engagement) warranty improvement program for assigned suppliers. This role oversees a team of specialists responsible for generating recovery claim packages, coordinating with global suppliers, and supporting issue resolution. The Supervisor ensures operational rigor, supplier accountability, and team development through coaching, performance tracking, and escalation management. Key Responsibilities: Team Leadership & Oversight • Lead and manage the daily operations of the Bangalore-based warranty recovery team. • Set performance goals aligned with program KPIs (e.g., recovery value, response time, share rate accuracy). • Conduct weekly team meetings to monitor progress, review claim escalations, and align on priorities. • Provide coaching and professional development support to specialists at all levels. • Review and validate high-impact or disputed claim packages before final issuance. Qualifications: • Bachelor’s degree in Engineering, Business, or Supply Chain (Master’s preferred). • 6–8 years of experience in quality, supplier development, warranty, or manufacturing operations. • 2+ years of people management or team leadership experience. • Strong knowledge of warranty recovery processes and supplier negotiation practices. • Familiarity with quality tools such as 8D, 5 Why, FMEA, and PPAP. • High proficiency with Excel, PowerPoint, and data visualization/reporting tools (e.g., Power BI). • Strong communication and stakeholder management skills across time zones and cultures. • Experience with global supplier ecosystems, preferably in the automotive or industrial sectors. Please apply with your latest resume. Show more Show less