Warehouse Executive

Job Description

Company Description ImpactHub Connect is India's emerging work-as-a-service platform, helping enterprises manage and execute core business functions at scale through our community of 200+ trained executives across India. Our tech-driven solution enables enterprises to optimize costs and focus on profitability by handling recurring business functions such as content moderation, Localisation, auditing, new business development, and tele-calling. Our ImpactHub Connect Expert division specializes in hiring high-skill talent on a contractual basis. With a pool of experienced professionals and dedicated managers, we ensure a seamless experience for our clients. Key Responsibilities Accurately update and maintain daily return data within internal systems. Generate and track records of returns processed, including turnaround times and resolution outcomes. Address queries and manage escalations related to returns and complaints within defined SLAs. Document all return activities through Case Log and maintain formal communication via email. Collaborate with warehouse, logistics, and customer service teams for timely resolution of return cases. Ensure compliance with SOPs and internal return policy guidelines. Compile and distribute MIS reports related to returns on a daily and weekly basis. Identify patterns in returns and suggest process improvements for increased efficiency. Required Skills Proficiency in Microsoft Excel, particularly Pivot Tables. Familiarity with case management or return tracking tools. Strong coordination and issue resolution skills. Clear and professional written communication, especially via email. High attention to detail and ability to manage workload under pressure. Understanding of warehouse operations, return logistics, and inventory systems. Show more Show less