Walk-in | Technical Support Novice | Navi Mumbai

Position Description

Position: Technical Support - Novice

Company: Inspiroz IT Services Pvt. Ltd.

Location: Ghansoli, Navi Mumbai

Position Background:

Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention.

Job Duties (including but not limited to):

• Be able to install, configure, troubleshoot and resolve technical issues properly

• Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift

• Provide excellent customer support and technical services remotely

• Take ownership of tasks and follow through to ensure complete resolution

• Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:

• The successful candidate should have a bachelors degree or equivalent certifications

• A+, N+, CCENT, CCNA Certifications preferred

• Minimum 0-1years of outstanding customer service experience

• Minimum 0-1 years of technical support

Basic working knowledge of:

• Windows Devices

• Apple Devices

• Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn AnyConnect

• Knowledge of a ticketing system like ConnectWise Manage

• Office 365/Google Suite Administration

• Networking basics

• Hardware and Software Installations/Troubleshooting

Skills:

• Excellent customer service skills

• Excellent hands-on technical support skills

• Excellent verbal and written communication skills

• An eagerness to learn with a passion for technology

• A positive personality, attitude and a team player

What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture

• An opportunity to make a difference in the company and to be rewarded for doing so

• A company that is always looking to improve while adhering to our core principles.

• An opportunity for career growth within the organization

• Competitive compensation package with variable pays potential and benefits

Company Background:

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders, and educators to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth

Mission:

Vision

Inspired by our core values of:

To learn more, please visit www.inspiroz.com