Walk-In Interview Drive-Virtual Care-Officer Customer Care

Hdfc Bank

0 - 4 years

1 - 3 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

inbound voice process handling customer queries inbound calls query resolution banking products inbound process inbound customer service solving queries complaint handling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Name :

Job Location :

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Deliver service quality in order to achieve Quality benchmarks defined from time to time.
Adherence to set processes of updating customer interactions in CRM Next & ensuring timely updations of interactions in appropriate systems.
Education -
Graduation
is compulsory

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