Voice Process(Freshers only) - Night Shift | F2F Interview

Job Description

Dear Candidates! Email ID to share your resume for Face to Face Interview - s.arunkumar@randstad.in *NIGHT SHIFT ONLY* Immediate Joiners One way transport Facility. (MNC Bpo company) Freshers and Experience can apply ( Degree mandatory) 0 - 1 years International Voice Process - US Process Customer service: Handling customer complaints, providing solutions, and ensuring customer satisfaction Communication: Communicating with customers over the phone, via chat, or email Data analysis and reporting: Gathering and organizing client requirements, creating reports, and providing data-driven recommendations Collaboration: Working with teams to improve processes and provide insights Documentation: Keeping records of customer interactions and documenting transactions Problem solving: Using a logical approach to problem solving QualificationsHigh school diploma or higherExperienceFresher/Tenured Minimum Skills Required: Communications SkillsTyping skillsKnowledge in using computersKnowledge about browsers (MS Internet Explorer and equivalent)Good Spoken English with Neutral Accent (with No MTI)Should posses good rate and clarity of speech.Should be able to write & speak english with correct grammarStrong customer service focus Active Communication skills with ability to empathize with the customer and prioritize customer needs.Comprehension Ability to clearly understand the problem statement Good understanding of phone / chat etiquettes. Ability to establish call control. Verbal skills & Composition Articulate, clear and friendly tone with a neutral accent and ability to compose grammatically precise, concise and apt sentences.Writing skills Ability to communicate correctly and clearly Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements etc..,Different types of customers Salary Voice [ Freshers 2.93 CTC (Net take home - 18,150); Experienced 3.60 CTC (Net take home 22992)]Chat [Freshers 2.73 CTC (Net take home – 16,400); Experienced – 2.82 CTC (Net take home – 16464) ] Shift time – US Shifts06:30 PM to 02:30 AM IST10:30 PM to 06:30 AM IST12:30 AM to 08:30 AM Ist one way cab only + transport allowance (Rs:1700/- Per month)And monthly Location - Mumbai Airoli Email ID - s.arunkumar@randstad.in