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Niit Learning Systems logo

Urgent Hiring || Wipro || Night Shifts || Customer Service

0 - 2 years

2 - 3 Lacs

Gurugram

Posted:2 hours ago| Platform: Naukri logo

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Skills Required

International Voice Process International Call Center Problem Solving International Voice Us Voice Process Verbal Communication Strong Communication Skills International Calling International BPO International Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Gurjyot.9.Kaur@niitmts.com Role: Voice / Blended - OtherIndustry Type: Education / TrainingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Other Graduate, B.Com in Any Specialization, B.A in Communication, English, BHMS in Any Specialization, B.Sc in Any SpecializationKey SkillsSkills highlighted with ‘ are preferred keyskillsCustomer Servicenight shiftInternational Call CenterUS ProcessCustomer SupportCSEExcellent Communication In EnglishCustomer CareInternational VoiceInternational ProcessCustomer HandlingInternational Voice ProcessInternational BPOInternational Calling

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

154 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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