Voice Engineer

Voice Engineer

Locations:

Years of Experience - 5+ yrs

Required Skill: Telecom Voice, VoIP, TDM, CCNA, SSCA, SSVP

We're looking for a highly skilled and experienced Telecom Voice Engineer to join our Global Voice Repair team. In this role, you'll be a critical player in the end-to-end troubleshooting and repair of complex legacy voice, TDM, and VoIP products. Your expertise will be essential for isolating and resolving issues like poor call quality, call completion failures, and routing problems across local, long-distance, IP, and international networks.

Key Responsibilities

• Perform end-to-end trouble isolation and repair for a range of voice products, including TDM, VoIP, and legacy systems.
• Troubleshoot customer-reported issues such as call quality, call completion, call routing, and interoperability.
• Diagnose and resolve connectivity issues across various networks (local, long-distance, IP, and international).
• Utilize a wide array of network tools to diagnose issues, including Wireshark, IRISVIEW, NGeniusOne, Global Call Search, GEOPROBE, DELPHI, and TDRviewer.
• Analyze call records using various tools like TDRviewer, NGeniusOne (IRISview), GeoProbe, and Session Analyzer.
• Maintain a strong understanding of call flow routing and translations, specifically for voice services.
• Work with general router functionality, including configurations and troubleshooting commands for devices like Adtran and Cisco.
• Provide technical assistance to customers while collaborating with other network and application teams.
• Stay up-to-date with technology changes and continually expand your knowledge and skill set.

Required Qualifications

• 3-5 years of experience in a telecom voice role with a strong technical background in TDM and VoIP technologies.
• Expert knowledge of technologies such as SIP/RTP messaging, IP routing protocols, SS7, ISDN PRI, DS-0, DS-1, and DS-3 circuits.
• Extensive experience with voice switches, including DMS 100/250, CS2K/PVG, DEX600, Sonus, 5ESS, C20/G9, and AXE.
• A good understanding of DACS equipment, 911 services, and IP SEC Tunnel/NNI network connections.
• A relevant degree or certification, such as CCNA, SSCA, SSVP, or CCNP Collaboration.
• Strong troubleshooting and problem-solving skills with the ability to work at different layers of the OSI model.
• Ability to prioritize and manage multiple tasks independently.
• Strong communication skills to interact with various stakeholders and most importantly able to communicate with customers effectively.
• Willingness to work a flexible schedule, including nights and weekends.