VOICE AND ACCENT TRAINER

Key Responsibilities:

• Conduct

  Voice & Accent (V&A) training programs

  for new hires and existing RCM employees.
• Assess trainees communication skills and design customized training modules.
• Coach employees on

  neutral accent, clarity, intonation, grammar, and US cultural nuances

  .
• Conduct

  mock calls, role plays, and feedback sessions

  to prepare agents for client interactions.
• Collaborate with RCM operations teams to align training with process requirements (AR calling, patient support, claim follow-ups).
• Evaluate training effectiveness through assessments and performance monitoring.
• Provide one-on-one coaching for employees needing additional support.
• Maintain training reports, attendance, and trainee progress records.
• Stay updated on communication trends, US healthcare terminology, and call-handling standards.
• Support overall

  quality and compliance improvement

  in the RCM voice process.

Qualifications & Skills:

• Graduate in any field (Certification in Voice & Accent / Communication preferred).
• 2 5 years of experience as a Voice & Accent Trainer, preferably in

  US Healthcare / RCM BPO industry

  .
• Strong knowledge of

  US English, phonetics, and communication coaching techniques

  .
• Excellent spoken and written English skills.
• Ability to train in group settings as well as one-on-one.
• Strong interpersonal, presentation, and coaching skills.
• Knowledge of

  RCM process terminology (denials, AR calling, EOB, etc.)

  is a strong plus.

Preferred Qualities:

• Patient, approachable, and motivational trainer.
• Ability to adapt training methods to different learning styles.
• Analytical mindset to identify communication gaps and improve outcomes.
• Exposure to

  soft skills and customer service training

  will be an added advantage.