Lead and manage end-to-end employee lifecycle processes (onboarding, induction, confirmation, transfers, exits). Oversee HR operations, payroll inputs, benefits administration, attendance, and leave management . Ensure statutory compliance with labor laws and HR policies. Implement and monitor HR policies, SOPs, and best practices . Manage and maintain employee records Drive process improvement, automation, and HR analytics to improve efficiency. Handle employee queries, grievances, and ensure timely resolution. Lead and mentor the HR operations team, ensuring service excellence. Generate and present HR dashboards and reports to management. Ensure adherence to organizational values, culture, and compliance standards.
Software Development: Design, develop, and maintain web applications using ASP.NET Write clean, scalable, and efficient code Develop Restful APIs for integration with external systems Database Management: Design and manage relational databases, ensuring optimal performance Write complex queries, stored procedures, and triggers Perform database optimization and troubleshooting Collaboration: Work closely with cross-functional teams, including QA and UI/UX designers, to deliver high-quality solutions
Conduct Voice & Accent (V&A) training programs for new hires and existing RCM employees. Assess trainees communication skills and design customized training modules. Coach employees on neutral accent, clarity, intonation, grammar, and US cultural nuances . Conduct mock calls, role plays, and feedback sessions to prepare agents for client interactions. Collaborate with RCM operations teams to align training with process requirements (AR calling, patient support, claim follow-ups). Evaluate training effectiveness through assessments and performance monitoring. Provide one-on-one coaching for employees needing additional support. Maintain training reports, attendance, and trainee progress records. Stay updated on communication trends, US healthcare terminology, and call-handling standards. Support overall quality and compliance improvement in the RCM voice process.
Listen to audio recordings and transcribe them into written text using our software on respective language Proficiency in languages (reading, writing and listening) Ability to understand different language dialects and accents Willingness to learn and use the companys transcription software
We are looking for a proactive and detail-oriented Executive HR (Talent Acquisition) to support our recruitment efforts. The role involves handling end-to-end hiring activities, ensuring smooth coordination between candidates and hiring managers, and contributing to building a strong talent pipeline that aligns with business needs. Key Responsibilities: Assist in managing the complete recruitment cycle sourcing, screening, interviewing, and onboarding. Collaborate with hiring managers to understand job requirements and candidate profiles. Source candidates using job portals, LinkedIn, social media platforms, and employee referrals. Shortlist and schedule interviews with candidates and hiring teams. Maintain candidate databases and track recruitment metrics. Coordinate pre-boarding and onboarding formalities for selected candidates. Support employer branding initiatives and career events. Ensure a positive candidate experience throughout the hiring process. Adhere to company HR policies and recruitment compliance. Qualifications & Skills: Bachelor s / Master s degree in Human Resources, Business Administration, or related field. 0 3 years of experience in Talent Acquisition / Recruitment. Familiarity with job portals, sourcing methods, and recruitment tools. Good communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in MS Office; knowledge of ATS will be an added advantage. Male candidates preferrable Preferred Qualities: Enthusiastic and eager to learn HR best practices. Ability to handle multiple requirements in a fast-paced environment. Strong team player with a positive attitude.
We are seeking an experienced Azure, O365, and Intune Administrator with a strong foundation in Windows Server, IIS, and SQL Server administration. The ideal candidate will be responsible for managing and optimizing Azure infrastructures, including O365, Intune, and Windows Server, to ensure optimal performance, availability, and security of our cloud-based services. Key Responsibilities Azure Administration: Deploy, configure, and manage Azure resources, including Virtual Machines, Microsoft Entra ID, Storage Accounts, Network components, and PaaS offerings. Implement and manage Azure governance solutions, such as role-based access control (RBAC) and Azure Policy. M365 Administration: Configure and maintain email and collaboration services in Exchange, SharePoint & Teams. Ensure the security and compliance of the O365 environment using Microsoft Defender/Security and Microsoft Purview tools. Intune Administration: Deploy, configure, and manage mobile devices, PCs, and applications. Proficiency in creating Intune policies. Windows Server Administration: Install, configure, and maintain Windows Server in a hybrid environment. Perform regular updates, patches, and security hardening of Windows Servers. SQL Server Administration: Install, configure, and manage SQL Server instances on Azure and Windows Server. Manage and monitor network infrastructure including access point, routers, switches, and firewalls. Security and Compliance: Implement and manage security best practices for Azure resources and Windows servers, including Firewall policies,network security groups (NSGs), Azure Security Center, and encryption Automation and Scripting: Develop automation scripts using PowerShell, Azure CLI, or ARM templates to streamline operations. Monitoring and Reporting: Set up and manage monitoring tools like Azure Monitor, Log Analytics, Application Insights, and third-party tools. Backup and Disaster Recovery: Develop and implement backup and disaster recovery strategies for Azure resources and the virtualization environment. Ensure regular backups and conduct periodic recovery tests. Support and Troubleshooting: Provide end-user technical support and resolve issues related to Azure infrastructure, O365, Intune, Windows Server, IIS, and SQL Server. Conduct root cause analysis and implement corrective actions to prevent recurrence. Documentation and Training: Document configurations, processes, and troubleshooting guides. Ability to work night shifts.
We are looking for a detail-oriented and proactive Executive HR Operations (US Shift) to support day-to-day HR processes for our US business operations. The role involves handling employee data management, onboarding, compliance, HR documentation, payroll coordination, and providing support for HR policies while working in alignment with US shift timings. Key Responsibilities: Manage end-to-end employee lifecycle processes (onboarding to exit). Prepare and maintain HR documentation including offers, contracts, and employee records. Ensure accurate data entry and updates in HR systems/HRIS. Support payroll preparation by providing relevant employee data. Coordinate with cross-functional teams to address employee queries and issues. Handle employee benefits administration and leave/attendance management. Ensure compliance with internal HR policies and labor laws relevant to US operations. Generate and maintain HR reports, dashboards, and analytics. Assist in performance management, engagement activities, and other HR initiatives. Provide HR support for employees during US business hours. Qualifications & Skills: Bachelor s / Master s degree in Human Resources, Business Administration, or related field. 1 3 years of experience in HR operations Good knowledge of HR operations, payroll inputs, and compliance practices. Strong verbal and written communication skills. Proficiency in MS Office and HRIS tools. Ability to work in night shifts aligned with US time zones. Preferred Qualities: Experience in US HR operations, payroll, or benefits administration. Detail-oriented with strong organizational and multitasking skills. Problem-solving mindset and employee-centric approach. Ability to handle sensitive and confidential information with integrity.
Identify, qualify, and generate new business opportunities in the US healthcare space (physician groups, clinics, billing companies, etc.) Execute outbound sales strategies via cold calling, email outreach, and LinkedIn prospecting Schedule and conduct virtual meetings and demos with key decision-makers (CFOs, practice managers, billing heads) Present tailored RCM solutions, including medical billing, coding, AR follow-up, and denial management Collaborate with internal teams to develop proposals, quotes, and service contracts Maintain an up-to-date sales pipeline and document activities in CRM tools (e.g., HubSpot, Zoho) Meet or exceed monthly and quarterly sales targets Share market feedback, competitive insights, and suggestions for continuous improvement Key Requirements: 2+ years of experience in business development or sales, preferably in RCM, medical billing, or healthcare BPO Strong understanding of the US healthcare ecosystem and RCM lifecycle Proven success in cold calling, lead generation, and closing deals with US clients Excellent spoken and written English communication skills Self-motivated with a results-driven approach Familiarity with CRM and sales engagement tools Willing to work during US business hours Preferred Qualifications: Experience working with US-based providers or billing companies Bachelor s degree in business, marketing Perks & Benefits: Competitive base salary with attractive performance-linked incentives Opportunity to grow with a dynamic and expanding RCM company
As a Business Development Manager, you will be responsible for identifying, engaging, and closing deals with US-based healthcare clients ranging from independent practices to multi-specialty groups and billing companies. You will manage the full sales cycle and contribute strategically to revenue growth. Key Responsibilities: Own the end-to-end sales process from prospecting to deal closure Build and nurture a pipeline of US healthcare providers and billing companies Conduct needs assessments and consultative selling to position RCM solutions (billing, coding, denial management, etc.) Lead client presentations, demos, and negotiations with decision-makers (e.g., CFOs, practice administrators, billing heads) Collaborate with internal delivery, pricing, and proposal teams to align client needs with service offerings Achieve and exceed revenue targets and KPIs Report on pipeline, forecasting, and deal status in CRM (e.g., Zoho, HubSpot) Stay updated on market trends, competitor activity, and regulatory shifts in US healthcare Required Skills & Experience: 5+ years of sales/business development experience, including 2+ years in RCM or US healthcare services Proven success in closing mid- to high-value deals with US clients Strong understanding of the RCM lifecycle (charge capture, coding, billing, AR, denials, etc.) Excellent verbal and written English communication skills Experience working in a night shift or US overlap schedule Comfortable with CRM tools and remote collaboration platforms (e.g., Zoom, Google Meet) Preferred Qualifications: Existing network of US healthcare provider contacts Bachelors or Master s degree in Business, Healthcare, or related field
We are seeking detail-oriented and professional Inbound & Outbound Calling Agents for our RCM (Revenue Cycle Management) process. The role involves handling calls with patients, providers, and insurance companies to resolve queries, follow up on claims, verify eligibility, and ensure timely payment processing. Key Responsibilities: Handle inbound calls from patients, insurance representatives, and providers related to billing, claims, eligibility, and payment status. Make outbound calls to insurance companies for claim follow-up, denial resolution, and payment posting. Verify patient insurance coverage, benefits, and eligibility details. Follow up on unpaid or denied claims to ensure resolution within specified timelines. Provide clear and professional communication to reduce escalations and improve first-call resolution. Meet daily/weekly productivity and quality targets as defined by the RCM process. Ensure compliance with HIPAA and company confidentiality standards at all times. Qualifications & Skills: Diploma/ Bachelor s degree / graduate in any field 0 3 years of experience in US Healthcare RCM voice process (AR calling / customer service). Strong English communication (verbal & written) and listening skills. Knowledge of US healthcare billing, claims, denials, and insurance terminology preferred. Proficiency in MS Office and familiarity with medical billing software or RCM tools. Ability to work in night shifts (US shift timings). Preferred Qualities: Previous experience in AR calling / medical billing voice process. Target-driven with strong problem-solving skills. Customer-centric approach with patience and empathy. Perks and Benefits Attractive salary with performance-based incentives. Training on US healthcare & RCM domain. Growth opportunities in AR, medical billing, and RCM management. Supportive and collaborative work environment.