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Home
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Rnd Infotech
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INBOUND/OUTBOUND CALLING ASSOCIATES

INBOUND/OUTBOUND CALLING ASSOCIATES

Rnd Infotech

0 - 3 years

3 - 5 Lacs

coimbatore

Posted:1 day ago| Platform:

Apply

Skills Required

voice process outbound claims payment processing medical billing ar calling hipaa customer service ms office us healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking detail-oriented and professional

Inbound & Outbound Calling Agents

for our RCM (Revenue Cycle Management) process. The role involves handling calls with patients, providers, and insurance companies to

resolve queries, follow up on claims, verify eligibility, and ensure timely payment processing.

Key Responsibilities:

Handle
inbound calls
from patients, insurance representatives, and providers related to billing, claims, eligibility, and payment status.
Make
outbound calls
to insurance companies for claim follow-up, denial resolution, and payment posting.
Verify patient insurance coverage, benefits, and eligibility details.
Follow up on unpaid or denied claims to ensure resolution within specified timelines.
Provide clear and professional communication to reduce escalations and improve first-call resolution.
Meet daily/weekly productivity and quality targets as defined by the RCM process.
Ensure compliance with HIPAA and company confidentiality standards at all times.

Qualifications & Skills:

Diploma/ Bachelor s degree / graduate in any field
0 3 years of experience in US Healthcare RCM voice process (AR calling / customer service).
Strong English communication (verbal & written) and listening skills.
Knowledge of US healthcare billing, claims, denials, and insurance terminology preferred.
Proficiency in MS Office and familiarity with medical billing software or RCM tools.
Ability to work in night shifts (US shift timings).

Preferred Qualities:

Previous experience in AR calling / medical billing voice process.
Target-driven with strong problem-solving skills.
Customer-centric approach with patience and empathy.

Perks and Benefits

Attractive salary with performance-based incentives.
Training on US healthcare & RCM domain.
Growth opportunities in AR, medical billing, and RCM management.
Supportive and collaborative work environment.

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