Vice President, Managed Print Services Delivery Lead
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Vice President, Managed Print & Output Services Delivery Lead to join our Production Services – Workplace Technology Services team. This role is located in Chennai,TN.
Role Overview
The Service Delivery Lead is responsible for the end-to-end governance and delivery of print services across 30+ countries. This role manages vendor engagements and Statements of Work (SOWs), monitors service levels and regulatory compliance, drives digitization initiatives, and ensures that print applications operate efficiently within agreed OLA/SLA parameters.
In this role, you’ll make an impact in the following ways:
- Manage SOWs and vendor relationships for managed print services across 30+ countries as an Engagement Manager
- Support the delivery of digital print services for internal and external clients
- Monitor service levels and conduct regular performance reviews
- Manage internal and external audits and ensure compliance with risk and audit requirements
- Oversee daily health checks of print applications and their operating environments; remediate issues promptly
- Identify and implement technical solutions and optimizations within the print environment
- Lead Change Management and Disaster Recovery activities for all print applications
- Continuously update and maintain application documentation and runbooks
- Lead efforts to reduce reliance on print services by promoting digitization
- Develop and execute short- to long-term strategies for print service transformation
- Serve as the primary point of contact for business stakeholders, fostering strong relationships
- Manage expenditures in line with purchase orders and budget guidelines
- Ensure governance and risk-management controls are in place across Production and Disaster Recovery environments
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in computer science or related discipline; advanced degree preferred
- 4–6 years of related experience; experience in securities or financial services is a plus
- 2–3 years of Technology Vendor Management experience
- Hands-on knowledge of print-related products (e.g., Control Suite, Kofax AutoStore, RedTitan, Equitrac)
- Technology Infrastructure Management expertise
- Proven transformation of leadership and team management skills
- Strong stakeholder-management and communication capabilities
- Excellent problem-solving and product-design acumen
- Solid project-management experience
- Preferred certifications: ITIL Foundation or equivalent
At BNY, our culture speaks for itself, check out the latest BNY news at:
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- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
