Vice President Operations Ultr-Luxury Hospitality

Job Title: VP– Hospitality Operations (PAN India)

Location:

Reporting To:

Role Purpose

VP– Hospitality Operations

Key Responsibilities

Operational Leadership

• Oversee all regional operations and hospitality functions across villas PAN India
• Lead, mentor, and manage Regional Heads/Managers and regional teams to ensure operational excellence
• Conduct regular audits (internal and external) to maintain service and compliance standards
• Drive Collaboration within central teams (F&B, Procurement, HR, Finance, Experience, Marketing) to deliver seamless guest experiences

Expansion & Onboarding of New Homes

• Conduct recce and operational readiness assessments for new villas
• Drive Central teams to ensure timely setup, procurement, and staff training before launch
• Ensure new properties meet brand, service, and aesthetic standards prior to listing

Financial & Business Performance

• Drive P&L for all regions and ensure financial performance aligns with budget goals.
• Prepare and review monthly financial forecasts and reporting (Revenue, Cost, F&B, Admin & Events)
• Identify and implement strategies to enhance revenue, optimize costs, and improve profitability
• Contribute to regional budgeting and annual operating/capital expenditure planning

Compliance & Governance

• Ensure full compliance with legal, safety, and regulatory requirements (OHS, fire, FSSAI, licensing, etc.)
• Implement and monitor SOPs, policies, and service standards across properties
• Lead service recovery and guest complaint management, ensuring swift resolution and improved processes

People Leadership

• Build and lead a high-performing hospitality team across regions
• Act as final decision-maker in hiring key property-level staff (Villa Managers, Guest Relations Executives, Housekeeping Supervisors)
• Drive a culture of accountability, ownership, and guest-centricity

Guest Experience & Brand Standards

• Ensure every guest experience reflects the brand promise of personalized, luxury service
• Drive Experience and Events team to design and deliver curated offerings and cross-sell opportunities
• Maintain strong relationships with homeowners, guests, and other key stakeholders.

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Key Skills & Competencies

• Proven track record of leading large-scale hospitality operations (luxury/villa/resort segment preferred)
• Strong business and financial acumen with deep P&L ownership experience
• Exceptional people leadership and stakeholder management skills
• Analytical mindset with proficiency in MS Excel and reporting tools
• Strong understanding of service design, compliance, and brand standards
• Excellent communication and problem-solving abilities
• Willingness to travel extensively across regions

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Educational & Experience Requirements

• Bachelor’s Degree in Hotel Management or related field (Master’s preferred but not mandatory)
• 15–18 years of experience in hospitality operations, with at least 5 years in a regional or national leadership role managing multi-location set-up
• Experience in managing multi-location luxury properties or villa portfolios will be an added advantage