Vice President

7 - 11 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for planning, developing, and executing the operational strategy for the business unit to drive client satisfaction, revenue growth, and profitability. Your focus will be on ensuring efficient service delivery, revenue management, operational planning, and identifying new business opportunities within existing clients. Additionally, you will work on account management, including Account Planning, updating account plans, and conducting strategic reviews for future account growth. Key Responsibilities: - Grow account in all Lines of Business (LOBs) - Manage Operations, Analytics, and Consulting - Deliver savings to Client operations with appropriate sign-offs - Ensure delivery of USD value to EXL client - Maintain and increase FTEs according to the budget - Generate additional revenue and focus on efficiencies for leaner, greener, and faster operations - Ensure smooth migration, process stabilization, and sustained delivery - Reduce operational costs and launch TBP opportunities - Evaluate spans of Business as Usual (BAU) and low-complexity processes - Monitor FTE headcount, revenue from the Business Unit vs. Target, and deliver guaranteed productivity improvement - Track Gross Margin for the Business Unit and Manpower Efficiency Index (MEI) - Ensure client satisfaction on all Service Level Agreements (SLAs) and given parameters Qualifications Required: - Proven experience in operational strategy development and execution - Strong account management skills with a focus on client satisfaction - Excellent analytical and problem-solving abilities - Ability to drive revenue growth and profitability - Experience in managing FTEs, revenue targets, and operational costs - Knowledge of process optimization and efficiency improvement techniques - Strong communication and presentation skills - Bachelor's degree in Business Administration or related field required, Master's degree preferred (Note: No additional details about the company were provided in the job description),

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