SUMMARY As a RealPage Product Manager, you will help create, maintain, and grow our multifamily SaaS product offerings. This is an individual contributor role working collaboratively with engineering across a global organization and reporting into a Senior Manager/Director, Product Management. PRIMARY RESPONSIBILITIES Own & execute product roadmap for specific modules/features "Acts as Product Owner for the Scrum team" Assist in reviewing and analyzing customer needs to identify solutions Breakdown of epics and/or features into stories and acceptance criteria Scrum team backlog creation/refinement Product Demos (internal or external, as needed) Analyze, triage and troubleshoot maintenance issues QUALIFICATIONS 3-5 years experience as a Product Manager Bachelor’s Degree KNOWLEDGE/SKILLS/ABILITIES Strong execution/operationally-minded Strong problem solving, analytical and conceptual thinking skills. Ability to demonstrate product capabilities to a varied audience. Experience with at least one user interface design tool. Experience with SAFe Agile and Scrum SME on the product/domain Technical writing skills, technical background Master storyteller and story mapper Analytical and decisive; balance technical innovation, technical debt, ongoing support Knowledge of property management Industry Budgeting & financial skills preferred.

DETAILED DESCRIPTION: 3+ years’ experience with full stack software development 4+ years' Experience with frontend frameworks like React, Angular, or Vue.js. 4+ years' Experience with backend technologies.NET Core, ASP .NET, Node.js, Express, Django, or Flask. Working knowledge on databases (SQL and NoSQL). At least 4 years of work experience in Site Reliability Engineering for a team. 4+ years systems LINUX /WINDOW experience in an IT environment, preferably in a technical industry (Server Deployment, Monitoring & Support) 2+ years in AWS/OCI/GCP Experience in ANSIBLE & Ansible Towers (Playbook, Inventories, Scheduling, Repo etc) Knowledgeable of clustering technologies, server farming techniques, load balancing, F5 Big IP or other hardware load balancing. Experience with Disaster Recovery techniques including backup and restoration technologies, replication strategies, fail-over and recovery. Experienced with automation technologies for rapid deployment of server builds and software deployment. In addition, knowledge on SRE process, Monitoring, Telemetry & CI/CD (AzDevOps) and IAC tools - Terraform. Experienced with installation/configurations on Apache, Samba, FTP, NFS, LDAP. Demonstrated project management skills Ability to work overtime when necessary. REQUIRED SKILLS: At least 5 years of work experience in Site Reliability Engineering for a team. 4+ years Experience/exposure with frontend frameworks like React, Angular, or Vue.js. 4+ years Experience/exposure with backend technologies .NET Core, ASP .NET, Node.js, Express, Django, or Flask. Working knowledge on databases (SQL and NoSQL). Excellent troubleshooting skills and ability to learn new technologies and adapt to it. Provide Governance & oversight to guide implementation towards solution delivery. Guide & mentor, the team to successfully deliver the projects. Excellent communication & collaboration skills. SME in build & release, automations, CAAS & various other technical capabilities. Develop to execute automated builds & releases, benchmark the industry standards & processes to ensure efficient and quality delivery and deployments. Contribute to and review deployment plans; schedule the installation of new modules, upgrades, and fixes to the production environment. Leading analytical & design activities with approved/validated technologies in par with the organization standards and vested approaches and methods. Aligns IT security and IT operations teams to ensure that all processes, including DevOps processes, can operate safely and securely. Knowledgeable of clustering technologies, server farming techniques, load balancing, F5 Big IP or other hardware load balancing. Experience with Disaster Recovery techniques including backup and restoration technologies, replication strategies, fail-over and recovery.

SUMMARY As a member of our Software Engineering Group, we look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. PRIMARY RESPONSIBILITIES Collaborate closely with Product Managers on stories and requirements. Work with developers and testers Perform Automation and Functional Testing Test across platforms & browsers Drive the quality of our products to next level Work in agile team and adhere to agile best practices Do Functional, Automation and Cross-browser testing Mentor the other testers Acting POC for testing team REQUIRED KNOWLEDGE/SKILLS/ABILITIES Bachelor or master’s degree in computer science or a related technical field. Minimum 6-8 years of experience into QA and Automation Basic level understanding of software development lifecycle and quality best practices and tools Good knowledge on Automation Framework Development Proficient in the use of various automation frameworks like Selenium (preferred), Protractor, Rest Assured, karate etc. Working Experience in Selenium and WebDriver Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and other Development test objects. Hands-on experience with API-related technologies HTTP, REST, XML and JSON. Test automation experience. Experience with any of the following tools & technologies: JUnit, HTTpUnit, HTMLUnit, Selenium, TestNG, Eclipse TPTP, Rest Assured etc. Able to gather existing manual test cases in the project and automate them to achieve efficiency Identify, conduct feasibility study and recommend suitable automation technologies for the project Experience in writing clear, concise and comprehensive test cases. Ensure that validated deliverables meet functional and design specifications and requirements. Coordinate with business in understanding reported issues, requirements and expected behavior Experience with Bug & Test Management Tools such as JIRA, Quality Center/HP ALM, Azure Test Plans etc. Knowledge on API Testing and experience working with source code control (Git preferable) along with Java/ C# coding skills Working knowledge of SQL & relational database technology. Proactively seeks and obtains guidance from more experienced team members and uses these opportunities to develop their skills and knowledge Identifies, and proposes process improvements in their team or work area. Hands-on experience on Performance Testing and its tools like Jmeter Applies software quality practices for testability of products and services Excellent written and oral communication skills. Excellent listening, presentation, and interpersonal skills

SUMMARY As a QA Engineer, you will be responsible for evaluating the quality and reliability of our software solutions that cater to financial management and accounting processes. You will collaborate closely with software developers, business analysts, and product managers to ensure that our software meets the highest standards of accuracy, functionality, and performance. PRIMARY RESPONSIBILITIES Develop and execute test plans, test cases, and test scripts to manually validate the functionality and performance of accounting application modules such as general ledger, accounts payable, accounts receivable, financial reporting, budgeting etc. Collaborate with business analysts and subject matter experts to understand functional requirements and ensure that they are accurately implemented. Hold and facilitate test plan/case reviews with cross-functional team members and ensure that validated deliverables meet functional and design specifications and requirements. Identify, document, and report software defects and anomalies using bug tracking tool and work closely with development teams to ensure timely resolution. Create and maintain automated test scripts using testing frameworks and tools to streamline the testing process and improve efficiency. Maintain documentation of test results to assist in debugging and modification of software. Coordinate with business in understanding reported issues, requirements and expected behavior. Scope of assignments may cover a broad range and complexity of technologies. Testing integration with other applications using APIs. Continual learning of quality best practices and technologies. May help coordinate technical dependencies with other teams. Provides estimates for own deliverables. REQUIRED KNOWLEDGE/SKILLS/ABILITIES Bachelor's degree in Computer Science, Information Technology, Accounting, or a related field. 4+ years in Software Quality Assurance. Experience on front-end web applications developed using technologies like Php, Angular JS, NodeJs, Grunt, Jasmine, etc. Solid experience writing Test Plans, Test Cases, Test Scripts and Test Summary reports. 3+ years’ hands on experience in development, execution, and maintenance of automated test scripts Good understanding of exploratory testing practices Good knowledge of new standard industry tools for logging bugs and managing test cases (ex. JIRA/Azure, Zephyr/HPQ) Expertise in various Automation development Framework like Selenium, Cucumber, Karate etc. Experience with mobile automation tools like Appium, Browser stack etc. Exposure to different platforms like IOS, Android & mac OS. Experience in API test automation using REST Assured, KARATE framework. Solid understanding of Agile development

SUMMARY The Cloud Automation Engineer role is part of the Cloud Center of Excellence (CCoE), and is responsible for delivering cloud solutions to the application teams (internal customers), based on customer requirements. A cloud automation engineer is responsible for the implementation of scalable, available and secure architecture solutions, based on architectural standards, availability of services, cost, network, security, storage and governance considerations. ROLES & RESPONSIBILITIES Leads the development of requirements and manages engagement to automate onboarding Cloud services through a service catalogue Familiar with Continuous Integration, Continuous Deployment Assist senior colleagues with continuous delivery systems and methodologies on public cloud providers Assists in implementation of software development life cycle to deliver Cloud solutions Assists in the development of automated solutions to monitor and support software development and release processes Delivers automation of security controls, governance processes, and compliance validation Manages, and maintains tools to automate operational processes Assists in implementation of solutions based on architectural best practices and stablished architectural frameworks, with guidance from a senior member of CCoE Assists with design and implementation of available, cost efficient, fault tolerant, and systems, with help from senior member of CCoE team Assists with implementation of cloud architecture solutions, based on defined standards for CCoE - from an application and infrastructure perspective Assists with delivery of simple cloud architecture patterns and implementations based on customer requirements Assist with implementation of lift and shift of existing on-premises application to public clouds Assists with the analysis of the application portfolios and migration feasibility Assist with integration of cloud infrastructure/network environment with corporate infrastructure / on-prem environment Assist with design of reference architecture for implementation of codified stacks that meet the needs of the applications Educates team to implement based on best practices Provides hands-on technical support to accelerate cloud learning among peers REQUIRED QUALIFICATIONS Deep knowledge of cloud automation practices (in one or more in the following modular areas - Auto-scale infrastructure provisioning, automated infrastructure testing, automated monitoring) Knowledge of automation services like - Lambda, API Gateway, CodeBuild, CodeDeploy, CodePipeline Familiar with / basic understanding of working in an Agile/Scrum Familiar with / basic knowledge of cloud computing technologies Familiar with public cloud design principles, architectural best practices, and industry standards Prior programming background in at least one language: C++, Java, Python, Ruby etc. Familiar with / basic knowledge of building IaaS and PaaS solutions Knowledge of technology infrastructure, network, compute, storage, and virtualization Familiarity with / knowledge of cloud computing technologies and workload transition challenges Familiarity with one or more IaaS platforms like OCI, AWS, GCP, etc. Familiar with software development life cycle (SDLC) COMPETENCIES Ability to work in an Agile/Scrum environment. Ability to deliver in sprints and work as a team Ability to multi-task and prioritize deadlines Ability to operate in cross-functional and multidisciplinary teams Customer focused with an attitude to deliver excellent customer outcomes through technical expertise Problem solving, analytics and resolution skills Good verbal and written communication skills Ability towards learning new technologies. Continuously strives to learn new technologies and make time for self-development Good to have qualifications Technical writing skills for documenting environments and procedures Experience designing available, cost efficient, fault tolerant, and scalable distributed systems Experience in design, development and deployment of business software at scale Experience of managing challenges of migrating systems and workloads to the Cloud Experience in Software design patterns (microservices, messaging, distributed architectures) Understanding of infrastructure and application security Understanding of DevOps methodologies Basic understanding of IT compliance and risk management requirements Familiarity with industry compliance and security standards Ability to think strategically about business, product, and technical challenges Ability to take "ownership" with high sense of urgency and work like an "entrepreneur" Ability to think outside the box Certifications: Cloud Automation Engineer Oracle Cloud Infrastructure – Foundations Oracle Cloud Infrastructure Architect – Associate (good to have) CyberSecurity and Oracle Cloud Certification (good to have)

ABOUT THE TEAM The RealPage Information Security Operations team monitors and manages risks associated with threats and vulnerabilities faced by our infrastructure, platforms, and systems. We work closely with our teammates from IT, Product Development, and across the business to coordinate and execute our vulnerability management and incident response strategies and capabilities. We work with industry-leading tools and implement creative solutions to complex problems. WHAT YOU'LL DO As an Incident Response Engineer, you will work directly with our security teams and partners across IT and the Application teams to contain and remediate security incidents, as well as designing solutions to improve the overall security architecture for the enterprise. Success in this role will be determined by your deep analytical expertise, including deep packet analysis, malware analysis, de-obfuscation skills, insights into endpoint analytics, and detailed log analysis. You will be called upon to flex your offensive security skills to drive rapid containment and remediation of security incidents, as well as your interpersonal skills to coordinate response with your teammates. Broad experience with security analytics including host logs, endpoint investigations, and network analysis are critical skills for this role. PRIMARY RESPONSIBILITIES Collect and analyze key data and telemetry during a security incident. Coordinate containment and remediation activity with cross-functional teams Complete all required incident documentation and reporting within established time frames. Drive improvements from incident lessons learned. Develop playbook\SOP to improve Incident Response processes to align with industry guidelines and standards. Develop and implement security monitoring use cases driven by threat intelligence. Conduct periodic threat hunting exercises to actively discover suspicious activity across the enterprise. participate in periodic exercises to test the effectiveness of IR\SOC process and controls. QUALIFICATIONS Required Qualification: Bachelor's degree and 2 to 4 years of experience in Incident Response (CSIRT) and SOC. Additional relevant experience and professional certifications will be considered in lieu of a degree. Understanding of host-based and network security logging. Experience in usage of enterprise security solutions. Understanding related to security encompassing end point technologies, applications, application hosting, physical and virtual data center hosting. Experience with security practices such as security incident response and risk management. Excellent verbal and written communication skills with a wide range of audiences including technologists, executives, business stakeholders and IT team members. Must be a critical thinker with strong problem-solving skills. Knowledge of information security management frameworks, such as ISO 27001, ITIL, COBIT or NIST. High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. Proven ability in security process and organizational design; Current understanding of Industry trends and emerging threats; and knowledge of incident response methodologies and technologies. Desired Qualification: Degree in applicable field Professional information security certification, such as CEH, CHFI etc. Knowledge of common security frameworks and regulations including FFIEC, NYDFS and NIST Cybersecurity Framework In-depth and hands-on experience with Security Analytics and Incident Response Knowledge in Scripting languages (e.g. BASH, Python, etc)

SUMMARY The MSB (Money Services Business) Reporting Analyst reports to the Chief Financial Officer, MSB. This role is instrumental in producing accurate and complete financial and transactional reporting to meet compliance obligations related to money transmission licensing. This position will deliver high-quality insights, key metrics, and data visualizations that help mitigate risk and ensure data governance. The ideal candidate will be a strong collaborator, working cross-functionally with Finance, Product Management, Engineering, Legal, and Operations, as well as external consultants, to drive data accuracy, reporting optimization, and strategic insights. PRIMARY RESPONSIBILITIES Support reporting initiatives for MSB licensing through accurate classification, tagging, and analysis of financial and transactional data. Work closely with external consultants and internal stakeholders to develop data strategies, improve reporting processes, and align on compliance needs. Implement controls to ensure data integrity and compliance with SOX, money transmission regulations, and internal governance standards. Prepare and deliver financial reports, dashboards, and data visualizations for the CFO, senior leadership, and Board of Directors that provide clear, actionable insights. Analyze business and transaction trends, identify key risk indicators (KRIs), and support the development of risk mitigation strategies. Maintain metadata repositories and financial data systems, ensuring reporting accuracy and consistency. Collaborate with project managers, developers, and engineers on initiatives impacting financial systems and reporting workflows. QUALIFICATIONS Required: Bachelor’s degree in business, finance, accounting or related field. 7 years of experience working with transactional databases, ledgers, and financial data systems. 7 years of experience using financial and or accounting systems. KNOWLEDGE/SKILLS/ABILITIES Required: Proficiency with Microsoft Excel and other MS Office tools. Experience with data visualization tools (e.g., Tableau, Power BI) and automation platforms. Prior experience working with cross-functional teams including engineering and project management. Strong knowledge of financial reporting principles and internal control frameworks. Effective communicator with the ability to influence and present to senior stakeholders. Exceptional organizational skills and attention to detail. Ability to manage competing priorities and meet tight deadlines in a high-profile environment. Resilience and composure when working with incomplete or disorganized data. Experience in the FinTech or Money Transmission industry is a plus. Experience supporting regulatory or licensing reporting. Background in financial services, compliance, or MSB environments. Familiarity with SOX and enterprise data standards. Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. Experience Required 7 year(s): • 7 years of experience using financial and or accounting systems. 7 year(s): • 7 years of experience working with transactional databases, ledgers, and financial data systems. Education Required Bachelors or better in Accounting or related field

SUMMARY: Realpage Customer Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, technical support etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an opportunity to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients! For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage WHAT YOU’LL DO The Senior Director in the Product/Customer Support is responsible for leading a Team of Managers, Assistant Manager, leads and associates, as well as acting as a knowledge resource for Product Lines owned (i.e., Leasing, Maintenance, Single Family, among others); and/or Contact Types assigned (i.e., Email, Chat, Voice, Technical etc.); ensuring consistent delivery of the high-quality products delivered by RealPage. The tasks include but are not limited to assisting the Manager with staffing, quality control, has shared accountability to overall customer satisfaction, problem identification and reporting assignments, assists in managing to achieve departmental SLA’s (service level agreements), and has shared accountability. Senior Director will have direct responsibility for their team's daily performance, working with Workforce Management for the scheduling of the agents, daily/weekly/monthly reporting; schedule adherence; assist with training as it pertains to the position and providing input into performance reviews. The Senior Director will also play an active role in ensuring that department goals are being met or exceeded. Adequate training and understanding must be met with an ability to learn multiple software systems to support the different products. Must provide ownership of the position and be able to effectively escalate problems or issues as they arise based off trained protocol. PRIMARY RESPONSIBILITIES: Performance: Collaborate with Managers/ Asst Manager/ Teamleads to drive day-to-day operations in a seamless manner to ensure the group’s deliverables are met Validate the process efficiency ideas within the group and shortlist the potential ideas for implementation by partnering with the manager Assist the team to complete the project and involve in cross-functional projects as needed Analyze and Derive insights from the reports and assist the managers Partners with the manager to prepare the goals relevant to the process and in line with the business KPI’s Maintain seamless communication with the stakeholders Process: Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Coordinate with the Managers/ Asst Manager/ Teamleads and handle the leave management for the team effectively ensuring right staffing Conduct annual performance reviews for the team members and work towards consolidation of performance ratings at team level Evaluate team members performance and initiate PIP as required along with providing support. Analyze the volume trends and provide inputs to the manager People: Managing a team of 150+ employees’ group. Conduct formal and informal connects to build strong working relationships with the Team Leads and team members to retain the talent. Driving Participation of the teams in engagement surveys and conduct collaboration activities Drive the completion of assigned courses and nominate team members for Instructor Led Trainings Validate the nominations and provide recommendations related to Rewards and Recognition Participate in the hiring process REQUIRED SKILLS / KNOWLEDGE / ABILITIES Software Engineering degree is preferred. 20 plus years of overall management experience, 15 plus years of experience in managing international voice/Chat technical and non-technical teams of at least 100+ customer support representatives or support staff. Customer Service experience and notable accomplishments in a customer/client service/customer support environment. Strong knowledge of robust technology in a multi-channel customer support operation (i.e., voice, email, web, chat, technical etc.). Technical Support expertise and any notable accomplishments in a customer/client service/customer support environment. Preferrable knowledge in MYSQL, HTML, API Calling, MS Excel, Power BI). Proven track record in Operations role, including the ability to improve processes, workflows, deliver substantial savings and achievement of operational targets. Highly motivated and committed individual to meet department and corporate objectives. Constant drive to improve company performance and results. Must thrive in fast paced environment contributing to positive culture. Data driven/analytical orientation. Highly engaged and customer focused with strong demonstration of customer service techniques and excellent interpersonal skills. Demonstrable experience in driving results and management of teams to improve and exceed expectations. Must exhibit excellent leadership, communication, and interpersonal skills

SUMMARY Cloud Automation Engineer will be responsible for designing and implementing Cloud infrastructure automation across a multi cloud fabric. This is an opportunity to showcase your passion new-age Infrastructure as Code (IaC), DevOps, and SRE, in a fast moving and dynamic digital transformation environment. This position requires you to participate and lead hands on automation with Terraform, implementing IaC over multi cloud infrastructure fabrics. PRIMARY RESPONSIBILITIES Provide hands on technology expertise to business and technology leads, partnering with business units to shape and promote the direction, vision, and strategy for the engineering team across the company Leads the development of requirements and manages engagement to automate onboarding Cloud services through a service catalogue SCOPE OF RESPONSIBILITY Work collaboratively across the global teams of Infrastructure and Cloud Ops, DevOps and SRE engineers Manages, and maintains tools to automate operational processes Assists in implementation of solutions based on architectural best practices and stablished architectural frameworks, with guidance from a senior member of Cloud Center of Excellence (CCoE) QUALIFICATIONS Computer science and engineering is preferred Current coding experience and expertise in in Terraform, Python, or Java 4+ years of software engineering experience 2+ years of hands-on experience in successful Infrastructure as Code implementations REQUIRED KNOWLEDGE/SKILLS/ABILITIES Expert level development and coding skills in Terraform, Python, or Java Ability to work effectively in a fast paced, high growth organization Deep knowledge of cloud automation practices (in one or more in the following modular areas - Auto-scale infrastructure provisioning, automated infrastructure testing, automated monitoring) Knowledge of automation services like - Lambda and API Gateway Experience in cloud-native network, storage, and virtualization technologies and associated automation Experience in Software design patterns (microservices, messaging, distributed architectures) Experience with containers related technologies and CI/CD tools – Jenkins, pipelines, container repos, etc. Experience in infrastructure automation tools – Terraform, Ansible, Java, python, etc. Experience in PaaS logging, monitoring, and observability tools such as ELK, Prometheus, Splunk, etc. Experience in DevOps and GitOps models with Infrastructure/Configuration/Policy as Code Experience with on-premises based Private Cloud and Public C

Key Responsibilities: Serve as the local leader of RealPage’s Hyderabad-based Procure to Pay center of excellence (COE), with both direct and dotted line reports across the Global Procure to Pay team. Drive the alignment of sourcing and procurement to established global standards, ensuring a consistent internal stakeholder experience across all aspects of the procurement cycle. Maintain a strong leadership presence for the Global Procure to Pay team, and partner closely with in-country cross functional leaders. Lead and direct team members across the Global Procure to Pay team on various activities including spend/supplier analysis, strategic sourcing and procurement, reporting, renewals management, process improvement and change management. Focus on talent development in building a strong COE able to support RealPage’s procurement needs on a global scale. Engage in strategic negotiations with key suppliers on an ad hoc basis. Leverage a continuous improvement mindset to identify and implement processes and systems to streamline strategic sourcing and procurement workflows. Develop and maintain key internal relationships and gain consensus with business unit leadership and functional teams to ensure alignment of objectives and priorities in support of the business. Develop materials and present updates on progress and performance to company leadership. Qualifications & Skills: Minimum 8 years of experience in strategic sourcing and/or procurement, with at least 5 years of people leadership experience. In-depth understanding of strategic sourcing, procurement workflows, and vendor lifecycle management. Excellent negotiation and stakeholder management skills, both internally and externally. Strong working knowledge of ERP systems such as Oracle and Coupa . Advanced proficiency in Microsoft Excel and comfort with data analysis and reporting tools. Excellent organizational, problem-solving, and communication skills. Ability to thrive in a fast-paced, high-volume, and dynamic environment with a global scope

WHAT YOU’LL DO: The Senior Director in the Product/Customer Support is responsible for leading a Team of Managers, Assistant Manager, leads and associates, as well as acting as a knowledge resource for Product Lines owned (i.e., Leasing, Maintenance, Single Family, among others); and/or Contact Types assigned (i.e., Email, Chat, Voice, Technical etc.); ensuring consistent delivery of the high-quality products delivered by RealPage. The tasks include but are not limited to assisting the Manager with staffing, quality control, has shared accountability to overall customer satisfaction, problem identification and reporting assignments, assists in managing to achieve departmental SLA’s (service level agreements), and has shared accountability. Senior Director will have direct responsibility for their team's daily performance, working with Workforce Management for the scheduling of the agents, daily/weekly/monthly reporting; schedule adherence; assist with training as it pertains to the position and providing input into performance reviews. The Senior Director will also play an active role in ensuring that department goals are being met or exceeded. Adequate training and understanding must be met with an ability to learn multiple software systems to support the different products. Must provide ownership of the position and be able to effectively escalate problems or issues as they arise based off trained protocol. PRIMARY RESPONSIBILITIES: Performance: Collaborate with Managers/ Asst Manager/ Team leads to drive day-to-day operations in a seamless manner to ensure the group’s deliverables are met Validate the process efficiency ideas within the group and shortlist the potential ideas for implementation by partnering with the manager Assist the team to complete the project and involve in cross-functional projects as needed Analyze and Derive insights from the reports and assist the managers Partners with the manager to prepare the goals relevant to the process and in line with the business KPI’s Maintain seamless communication with the stakeholders Process : Oversee initiatives for multiple BUs/products, taking end to end ownership regarding piloting and stabilizing new products, onboard, train and set to high performance of all new hires. Leading Support transformation initiatives, driving global projects with minimum or no dependency. Monitors and directs the team regarding escalation management of backlog to ensure team can meet SLS standards. Coordinate with the Managers/ Asst Manager/ Team leads and handle the leave management for the team effectively ensuring right staffing Conduct annual performance reviews for the team members and work towards consolidation of performance ratings at team level Evaluate team members performance and initiate PIP as required along with providing support. Analyze the volume trends and provide inputs to the manager People: Managing a team of 150+ employees’ group. Conduct formal and informal connects to build strong working relationships with the Team Leads and team members to retain the talent. Driving Participation of the teams in engagement surveys and conduct collaboration activities Drive the completion of assigned courses and nominate team members for Instructor Led Trainings Validate the nominations and provide recommendations related to Rewards and Recognition Participate in the hiring process Show more Show less

SUMMARY Responsible for invoice processing daily to meet the business deliverables/service levels. PRIMARY RESPONSIBILITIES Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business REQUIRED KNOWLEDGE/SKILLS/ABILITIES Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in General Accounting functions (including Accounts Payable) Knowledge of basic financial reporting operations highly preferred PREFERRED KNOWLEDGE/SKILLS/ABILITIES Knowledge of basic financial reporting operations highly preferred General understanding of spreadsheets & database applications preferred Multi-family experience highly preferred Strong organizational ability; must be able to handle multiple tasks simultaneously Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing, and faxing Excellent language and communication skills (written and verbal) Education Required Bachelors or better

SUMMARY Responsible for invoice processing daily to meet the business deliverables/service levels. PRIMARY RESPONSIBILITIES Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business REQUIRED KNOWLEDGE/SKILLS/ABILITIES Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in General Accounting functions (including Accounts Payable) Knowledge of basic financial reporting operations highly preferred PREFERRED KNOWLEDGE/SKILLS/ABILITIES Knowledge of basic financial reporting operations highly preferred General understanding of spreadsheets & database applications preferred Multi-family experience highly preferred Strong organizational ability; must be able to handle multiple tasks simultaneously Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing, and faxing Excellent language and communication skills (written and verbal) Education Required Bachelors or better

SUMMARY The Master Data Management (MDM) Administrator will play a critical role in engaging with stakeholders and technical team members to execute master data creation, maintenance, and governance for our MDM workstream. This position will play a crucial role in managing our master data, ensuring data consistency, and facilitating data-driven decision making. You will collaborate with various departments to ensure data accuracy, integrity, and compliance with established data standards. This position will play a key role in streamlining data-related processes, enhancing data quality, and promoting a data driven culture within the company.This role will report to the BEST Data Services Senior Manager in our Business Enterprise Systems Technology department. The successful candidate will take a hands-on approach and will be assisting developers and architects with our Master Data Management (MDM) platform and FaCT Data Foundations teams and processes. A successful MDM Administrator must take a hands-on approach, ensuring the highest quality solutions are provided to our business stakeholders, with accurate development, documentation, and adherence to deadlines. This role will also work with key stakeholders across the organization to drive enhancements to a successful implementation and ensure all master data meets requirements and are deployed and implemented properly. PRIMARY RESPONSIBILITIES Responsible for engaging with multiple teams (both technical and non) to understand master data requirements and objectives. Responsible for implementing and enforcing data governance policies and procedures to maintain the quality and integrity of master data. Responsible for performing data entry, validation, and maintenance tasks to ensure accuracy and consistency of master data records. Develop and maintain data standards and guidelines for various data elements to be used consistently across the organization. Assist in collaborating with multiple teams to define and implement various data structures and hierarchies with the Customer, Product, Pricing, and Supplier data domains. Identify and resolve data quality issues, including duplication, inconsistency, and inaccuracies. Facilitate data integration and migration projects, ensuring seamless data flows between systems. Maintain comprehensive documentation of data processes, standards, and best practices. Generate reports and analyze data quality metrics to monitor the effectiveness of data management efforts. Provide training and support to end-users on data entry and data management best practices. Ensure that master data management practices align with industry regulations and compliance requirements. Provide timely troubleshooting and support for master data related problems. Ensure data security and compliance with relevant regulations and internal policies. Responsible for ensuring there is alignment with business objectives. Responsible for identifying and resolve data discrepancies, ensuring data standards are met. Working closely with FaCT, IT, and business stakeholders to ensure seamless data migration. \ Effectively communicate project status, issues, and solutions to both technical and non-technical stakeholders. Maintain detailed documentation of data migration processes, decisions, and outcomes. Provide post migration support. Adopt a proactive, hands-on approach to resolve any issues related to these platforms. Collaborate with onshore and offshore business and technical teams to assist with creating solutions for complex internal business operations. Work closely with business partners to define strategies for technical solutions, determine requirements, and develop high-level designs. REQUIRED KNOWLEDGE/SKILLS/ABILITIES Minimum of 5 years of hands-on master data management administration experience with a focus on customer, pricing, and product data domains. Oracle CX-Sales(CDM), experience in VBCS with AR Module(O2C). Knowledge of Integration OIC & ATP is a plus. Knowledge of data quality and data profiling tools. Familiarity with data integration and ETL processes. Strong understanding of data structures, databases, and data integrations. Strong communication skills Proficient in designing and implementing process workflows and data diagrams. Proven Agile development experience, you can understand what Epics, Features and Stories are and can define one. Excellent problem solver and independent thinker who can create innovative solutions. Exceptional communication, analytical, and management skills, with the ability to present technical concepts to both business executives and technical teams. Able to manage daily stand-ups, escalations, issues, and risks. Self-directed, adaptable, empathetic, flexible, and forward-thinking. Strong organizational, interpersonal, and relationship-building skills conducive to collaboration. Passionate about technology, digital transformation, and business process reengineering.

SUMMARY The Manager, Operations and Reporting will work closely with RealPage business leaders to develop, implement and sustain measurement, forecasting, analytical and reporting systems providing invaluable insights to drive industry leading performance for RealPage Delivery team. This individual will apply their extensive knowledge of measurement systems, forecasting tools and data analysis to help solve real-world problems and identify areas of opportunities for improvement across multiple projects, teams and business units across RealPage. PRIMARY RESPONSIBILITIES Manage Delivery with Strategic Insights & Recommendations: Own & manage the delivery of the team with detailed understanding and clarity on the Insights provided Collaborate with cross-functional teams & stakeholders to understand their needs and deliver tailored insights. Implement and manage scalable data model & architecture to extract valuable information from large datasets across various data sources, types & platforms (including on-premises or cloud) Manage Team with Leadership and Review: Lead and manage a team of developers/analysts, providing guidance & mentorship with regular & timely performance reviews. Foster a collaborative environment that encourages innovation and continuous improvement. Conduct regular team meetings to review progress, address challenges, and align on goals. Ensure team members are equipped with the necessary tools and training to perform their roles effectively. Project Management: Oversee multiple reporting projects simultaneously, ensuring timely delivery and adherence to quality standards. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Coordinate with internal teams to ensure smooth execution of projects. Individual Contribution and Quality Assurance: Develop, Own and Maintain certain Insights/Dashboards that require leadership maturity Ensure compliance with relevant data protection regulations and company policies. Implement quality control measures to maintain high standards of data accuracy and reliability. Regularly review and update reporting processes to improve efficiency and effectiveness. Communication and Collaboration: Communicate complex data insights in a clear and concise manner to non-technical stakeholders. Foster a culture of data-driven decision-making within the organization. Collaborate with IT and data teams to enhance data collection and reporting capabilities. Continuous Improvement: Stay updated with the latest trends and technologies in data analytics and Business Intelligence. Identify and implement best practices to improve reporting and analytical processes. Provide training and support to team members on data analysis tools and techniques. Required Knowledge/Skills/experience Education and Experience: Degree in Mathematics, Technical, Analytics, or related fields. Five (5) years of hands-on experience in Data Analytics with skills detailed below Three (3) years in a managerial role in Business Intelligence or Analytics with a minimum team size of 5 Developer/Analysts. Technical Skills & Experience: Strong SQL skills (5 Years) with the ability to perform effective & advanced querying involving multiple tables and subqueries with large volume Experience (5 Years) with modern data visualization and Business Intelligence tools, such as Power BI and SSRS, using variety & large data sources including on-premises or cloud. Hands-on knowledge (2 years) on modern Data Analytics, Mining and Machine Learning tools & algorithms, using Programming Languages like Python/R Proficiency in Microsoft Office tools, specifically Word, Excel, PowerPoint, and Outlook. Analytical Skills: Excellent problem-solving, quantitative, and analytical abilities. Understanding of and experience with analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units. Experience in creating data-models and dashboards using relevant data to help make decisions. Soft Skills: Ability to plan and manage multiple processes and projects simultaneously. Excellent written and verbal communication skills, especially in a global environment Demonstrated ability to work independently; self-motivated and goal-oriented. Strong organizational skills; able to handle multiple tasks simultaneously; detail-oriented. Flexible schedule; overtime may be required to meet business deadlines. PREFERABLE KNOWLEDGE/SKILLS/EXPERIENCE Working experience with modern Cloud platform technologies (e.g., Microsoft Office 365), especially in process automation and simplification. Hands-on understanding of modern generative AI/technologies, especially in data & analytics Experience working with US customer/stakeholders as leader & contributor Education Preferred Bachelors or better in Computer Science or related field Bachelors or better in Mathematics or related field Licenses & Certifications Preferred Machine Learning Microsoft Power BI Google Analytics Skills Required Data Analysis DEV - Reporting & Insights MS Office SQL Preferred Tech Stack - Business Analysis Tech Stack - SQL Server Tech Stack - Python Backend Cross Collaboration Critical Thinking Behaviors Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

SUMMARY Software Quality engineers work with software developers to improve software products during development. They will participate in testing activities within Software Development Lifecycle from reviewing/evaluating requirements, developing test cases, executing both manual and automated test cases, to reporting and tracking defects in defect management tool. PRIMARY RESPONSIBILITIES Work closely with product owners, engineers, and team members to identify areas and methods to help improve testing efficiency, expand coverage and increase product reliability Design, write, and maintain automated test scripts using best practices and industry standards, as well as perform manual testing · Write and execute automated test suites and actively communicate test status, including risks, issues, defects, and potential impacts · Maintains documentation of test results to assist in debugging and modification of software Perform setup and administration of tools used by the testing team and Collaborate with other team members to resolve any issues or defects Hold and facilitate test plan/case reviews with cross-functional team members and Ensure that validated deliverables meet functional and design specifications and requirements. Coordinate with business in understanding reported issues, requirements and expected behavior Scope of assignments may cover a broad range and complexity of technologies Continual learning of quality best practices and technologies May help coordinate technical dependencies with other teams Provides estimates for own deliverables REQUIRED KNOWLEDGE/SKILLS/ABILITIES Bachelor or Master’s degree in computer science or a related technical field 3+ years in Software Quality Assurance 3+ years’ hands on experience in development, execution and maintenance of automated test scripts Experience with mobile automation tools like Good exposure to different platforms like IOS, Android & mac OS Good understanding of exploratory testing practices Good knowledge of new standard industry tools for logging bugs and managing test cases (ex. JIRA/MTM, Zephyr/HPQ) Hands on coding experience in Ruby, Java, C# or any other Object oriented programming language Experience in API test automation using Parasoft SOATest; Solid understanding of Agile development Minimum 3 years of working experience with object oriented and 1 year of java script programming Minimum 3 years of working experience with programming language (Java, c-sharp) Minimum 3 years of working experience with web services testing for REST and SOAP Minimum 1 year of automated test drivers such as Junit, TestNG, Nunit, etc. Awareness of testing message queue services like JMS Minimum 3 years of working experience with Selenium/Webdriver Minimum 1 year of front-end web application tools (Angular JS, NodeJs, Grunt, Jasmine, etc.) Minimum 1 year of working experience with development patterns such as TDD and BDD Minimum 1 year of working experience with build automation tool like Maven and Ant. Minimum 1 year of working experience with build management tool like Jenkins, Team Foundation Server, etc Knowledge and experience with application performance test plan design Minimum 1 year of working experience with performance tools like Jmeter Understands and has some knowledge and preferably working experience of profiling tool like DynaTrace, etc Minimum 2 years of working experience with Mobile Testing on iOS and Android Minimum 1 year of working experience of mobile test automation tools like Appium, etc. Experience writing Test Plans, Test Cases, Test Scripts and Test Summary reports Skills Preferred Tech Stack - QA Automation

SUMMARY This position is a critical part of our Business Enterprise Solutions & Technology team growth. Key responsibilities include leading our efforts to streamline cloud hosted processes and further improving our implementation. You will be empowered to develop new ideas, find new capabilities, and drive their implementation and integration inside RealPage. Succeeding in this position requires you to be a self-starter with problem-solving skills. You enjoy becoming the domain expert in multiple areas and have a strong affinity for efficient processes, a well-organized database, and a passion for clean data. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you! PRIMARY RESPONSIBILITY Build scalable applications for cloud platforms (Azure, AWS, GCP, Oracle etc.) Building advanced cloud functions and web components Create and maintain declarative functionality using React Flows or similar (validation rules, approvals, etc.) Design data models, user interfaces, business logic and security for custom applications Transform business needs into actionable requirements and functionality Scope level of effort and potential options for delivery of functionality Data cleansing and data manipulations using various tools and scripts Ensure security, by setting up and maintaining the access and sharing rules Work collaboratively with stakeholders and customers delivering the solution REQUIRED KNOWLEDGE/SKILLS/ABILITIES 5+ years of experience implementing web projects from initiation to launch Experience with GitHub Copilot/similar to improve development quality and speed Experience with Prompt Engineering and GenAI models (OpenAI, Claude, Vertex, etc.) Develop high-quality, performant web applications using JavaScript/Typescript, React, and NextJS/NodeJS. Collaborate with cross-functional teams to design, develop, and deploy new features. Write clean, maintainable, and testable code. Participate in code reviews and provide constructive feedback to improve code quality. Troubleshoot and debug issues in a timely manner. Stay up to date with industry trends and best practices. Strong experience with Typescript, React, and NextJS/NodeJS. Experience with Redux, GraphQL, and server-side rendering is a plus. Strong understanding of web technologies such as HTML, CSS, and JavaScript. Familiarity with Agile development methodologies. Excellent problem-solving skills. Strong attention to detail and ability to write clean, maintainable code. Excellent communication skills and ability to work collaboratively with cross-functional teams. PREFERRED KNOWLEDGE/SKILLS/ABILITIES Experience with agile development (Scrum, Kanban, Mob Programming, etc.) Knowledge of SOLID principles and Clean Architecture Experience working with enterprise business apps Proficient with GIT or other comparable source version control tools Experience using Visual Studio Code for cloud development OpenJS Node.js Application Developer certifications Comfort with Whiteboarding and/or ‘Wireframe’ solutioning

SUMMARY Responsible for invoice processing daily to meet the business deliverables/service levels. PRIMARY RESPONSIBILITIES Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business REQUIRED KNOWLEDGE/SKILLS/ABILITIES Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in General Accounting functions (including Accounts Payable) Knowledge of basic financial reporting operations highly preferred PREFERRED KNOWLEDGE/SKILLS/ABILITIES Knowledge of basic financial reporting operations highly preferred General understanding of spreadsheets & database applications preferred Multi-family experience highly preferred Strong organizational ability; must be able to handle multiple tasks simultaneously Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing, and faxing Excellent language and communication skills (written and verbal)

SUMMARY This position is responsible for the initial software set-up of new clients, client properties, and client property vendors. The position also assists with the daily processing of customer invoices. Applicant should be well-versed in the multifamily industry, have exceptional customer service and organizational skills, as well as above average computer skills. PRIMARY RESPONSIBILITIES Setup of Clients, Property sites, and Vendors for Invoice Processing Maintain and update Vendor accounts as needed. Provide guidance to client through the implementation process. Generate daily reports of received and outstanding property invoices. Research and resolve client questions, issues and problems. Review data inputs for accuracy/completeness. Assist with preparation and scanning of invoices. Assist with keying invoices into invoice processing application (VES). REQUIRED KNOWLEDGE/SKILLS/ABILITIES Ability to learn and utilize new procedures and processes quickly. Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer; testing may be requested. Experience in fast paced, production environment. High level of organizational skills. Detail oriented. Ability to multitask. Ability and desire to work within a team environment. Able to quickly analyze and troubleshoot problem issues. High School diploma or equivalent is required; Bachelor's degree in related field preferred. Multifamily experience or property management experience is preferred. 10-Key desirable. Professional demeanor. Able to sit or stand for frequent periods in the same location with some opportunity to move about. Able to stoop or lift light material (typically less than 8 pounds). Overtime may be required to meet department deadlines.

SUMMARY Senior Billing Coordinators are assigned a portfolio of multifamily properties to create monthly invoices that charge residents for their respective share of utility costs. This endeavor requires the Senior Billing Coordinator to work with internal and external customers in order to obtain the necessary information to execute the monthly billing process. Additionally, the Senior Billing Coordinator assists with training and proof reading the work of individual Billing Coordinators each billing period. This includes but is not limited to assisting the Supervisor with quality control, customer satisfaction, problem identification and reporting assignments. Senior Billing Coordinators play an active role in ensuring that department goals are being met or exceeded. PRIMARY RESPONSIBILITIES Mandatory knowledge on Billing activities specifically on Ratio Utility Billing System (RUBS) and Submetering Utility Billing system (SUBS), Hot water Consumption / Billing the resident on Sq.ft & Occupancy, Bedroom factor. Knowledge on Billing activities such as Rate fluctuation, Pass Thru %, Consumption and collect weekly resident activity from properties on VES through Post Calc QC alerts. Compile and review monthly billing report for completeness and accuracy. Research and resolve questions from properties about the billing process and about individual resident bills. Maintain relationships with the properties within the assigned portfolio, communicating changes in regulation, processes, or system status. Perform move-out calculations and regular billing adjustments as requested by the property. Providing excellent customer service over the phone is critical. Process utility invoices for residents within their assigned portfolio. Review and approve work prepared by Billing Coordinators to ensure its accuracy prior to being forwarded to clients. Perform monthly reviews of Billing Coordinators RUBS and Submetered portfolio billings. Perform quality control checks for multiple regions (to ensure accurate billing). Act as a leader and mentor to the billing department; assist with resolving issues and responding to questions. Provide training and mentorship to trainees and other Billing Coordinators, including direct performance feedback when necessary (with Supervisors present). Serve as a knowledge resource for all Billing Coordinators; provide direction when needed. Immediately report issues concerning employees that might jeopardize the integrity or safety of its Billing Coordinators. Recommend and implement process improvements for department. Provide feedback to Supervisor of Billing Services on Billing Coordinators performance for their annual performance review. Complete training and testing in competencies (materials learned during training) as defined by the leadership of the billing department. Recommend enhancements to the competency/training program for billing coordinators as needed. Additional duties as assigned. REQUIRED KNOWLEDGE/SKILLS/ABILITIES Graduate with at least 2+ years of experience as a Billing Coordinator or equivalent experience required Required typing skills of 25 WPM and 9000 keystrokes. Strong Utility Management process knowledge, expertise in Billing. Proficient knowledge of MS Word, MS Access and Excel required; general offices skills such as data processing, filing, emailing and faxing Basic level of communication skills (written and verbal) Should have good exposure on Accounts Payable/Accounting Demonstrate patience and overall courteous behavior when working with internal and external customers Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results; must be approachable Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated Overtime is required during the “heavy” billing period each month; sufficient notice will be given. Providing floor support to the new hire team members.