Implementation Specialist

SUMMARY

This position is responsible for the initial software set-up of new clients, client properties, and client property vendors. The position also assists with the daily processing of customer invoices. Applicant should be well-versed in the multifamily industry, have exceptional customer service and organizational skills, as well as above average computer skills.

PRIMARY RESPONSIBILITIES

• Setup of Clients, Property sites, and Vendors for Invoice Processing
• Maintain and update Vendor accounts as needed.
• Provide guidance to client through the implementation process.
• Generate daily reports of received and outstanding property invoices.
• Research and resolve client questions, issues and problems.
• Review data inputs for accuracy/completeness.
• Assist with preparation and scanning of invoices.
• Assist with keying invoices into invoice processing application (VES).

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Ability to learn and utilize new procedures and processes quickly.
• Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer; testing may be requested.
• Experience in fast paced, production environment.
• High level of organizational skills.
• Detail oriented.
• Ability to multitask.
• Ability and desire to work within a team environment.
• Able to quickly analyze and troubleshoot problem issues.
• High School diploma or equivalent is required; Bachelor's degree in related field preferred.
• Multifamily experience or property management experience is preferred.
• 10-Key desirable.
• Professional demeanor.
• Able to sit or stand for frequent periods in the same location with some opportunity to move about.
• Able to stoop or lift light material (typically less than 8 pounds).
• Overtime may be required to meet department deadlines.