Implementation Specialist

Job Description

SUMMARY This position is responsible for the initial software set-up of new clients, client properties, and client property vendors. The position also assists with the daily processing of customer invoices. Applicant should be well-versed in the multifamily industry, have exceptional customer service and organizational skills, as well as above average computer skills. PRIMARY RESPONSIBILITIES Setup of Clients, Property sites, and Vendors for Invoice Processing Maintain and update Vendor accounts as needed. Provide guidance to client through the implementation process. Generate daily reports of received and outstanding property invoices. Research and resolve client questions, issues and problems. Review data inputs for accuracy/completeness. Assist with preparation and scanning of invoices. Assist with keying invoices into invoice processing application (VES). REQUIRED KNOWLEDGE/SKILLS/ABILITIES Ability to learn and utilize new procedures and processes quickly. Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer; testing may be requested. Experience in fast paced, production environment. High level of organizational skills. Detail oriented. Ability to multitask. Ability and desire to work within a team environment. Able to quickly analyze and troubleshoot problem issues. High School diploma or equivalent is required; Bachelor's degree in related field preferred. Multifamily experience or property management experience is preferred. 10-Key desirable. Professional demeanor. Able to sit or stand for frequent periods in the same location with some opportunity to move about. Able to stoop or lift light material (typically less than 8 pounds). Overtime may be required to meet department deadlines.