Vice President - Client Success Engineering

This role is for one of the Weekday's clients

Salary range: Rs 4500000 - Rs 6500000 (ie INR 45-65 LPA)

Requirements

Key Responsibilities

• Diagnose and troubleshoot application and software issues, identifying and resolving root causes efficiently.
• Ensure SLA adherence and maintain high service quality for enterprise clients.
• Manage minor enhancements, production issues, and technical support activities.
• Monitor production alerts, investigate anomalies, and escalate critical issues as required.
• Maintain full compliance with ticketing and incident management processes; publish weekly and monthly support metrics.
• Collaborate with the engineering team to ensure the product remains scalable, secure, and resilient.
• Oversee production support workflows, including incident management, change management, and escalation procedures.
• Lead automation efforts by developing and maintaining scripts that improve monitoring and support efficiency.
• Support weekend coverage on a rotational basis as part of operational responsibilities.
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 13-17 years of experience in enterprise software development and production support, with strong knowledge of Java, J2EE, Spring, RESTful APIs, MySQL, and MongoDB.
• Proven expertise in troubleshooting, root-cause analysis, SLA-driven support, and metrics reporting.
• Experience with monitoring tools, alerting systems, stakeholder communication, and escalation frameworks.
• Familiarity with ITIL concepts and best practices.
• Strong leadership skills with the ability to collaborate across teams and influence outcomes.
  

Skills

• Production Support
• Java
• MongoDB
• Debugging
• MySQL
• Customer Success
• Troubleshooting
• SLA Management