13 Vendor Support Jobs

Equinix is looking for a Critical Facilities Engineer to join their operations team and play a vital role in maintaining the critical facilities infrastructure in their data centers. As a Critical Facilities Engineer, you will be responsible for performing facility and infrastructure mechanical maintenance, site administration, incident support, and vendor coordination. Your main responsibilities will include conducting preventative maintenance checks, repairs, and installations on critical facility components. You will also be monitoring the Building Monitoring System (BMS) and responding promptly to alarms following standard operating procedures. Additionally, you will collaborate with vendors to ensure that maintenance activities are carried out as per Equinix's requirements and standard operating procedures. In terms of site administration and incident support, you will be responsible for maintaining site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts. You will also support on-site administration by following operating procedures and assisting with work orders and additional projects. To be successful in this role, you should have 1-2 years of proven experience in the datacenter industry or be open to fresh graduates. A Bachelor's degree in mechanical engineering is required, along with a willingness to work on rotating shifts. You should possess the ability to work both independently and as part of a team, with excellent communication and interpersonal skills. Equinix is committed to providing an equitable work environment that values diversity and inclusivity. If you require any assistance or accommodation during the application process due to a disability, please let us know by completing the necessary form.,

As a Customer Support representative, you will be responsible for responding to customer inquiries through phone, email, and chat. Your main goal will be to provide accurate information about our products, services, and orders, as well as to resolve any issues, complaints, or requests that customers may have. It will be crucial for you to ensure customer satisfaction by following up with them to make sure their issues are fully resolved and collecting feedback. In terms of Vendor Support, you will serve as the primary point of contact for vendors regarding orders, deliveries, and service issues. You will need to work closely with vendors to ensure timely delivery and quality assurance of services. Additionally, you will be expected to address any concerns vendors may have and promptly resolve any operational issues that may arise. In the area of Collaboration & Reporting, you will play a key role in identifying recurring issues or gaps in our processes and suggesting improvements. Your insights and suggestions will be valuable in helping us enhance our overall customer and vendor support services. This is a full-time position with a day shift schedule. The work location is in person, where you will have the opportunity to interact directly with both customers and vendors to provide exceptional support and service.,

You are a detail-oriented and proactive Application Support Engineer with 4-6 years of experience in software testing and application support. You have a strong grasp of application support methodologies and the ability to manage incidents in a production environment. Your excellent communication skills allow you to collaborate across cross-functional teams to ensure software quality and operational stability. Your main responsibilities include analyzing requirement specifications and creating comprehensive test cases, executing manual and/or automated tests to validate application functionality, identifying, documenting, and tracking defects using JIRA, collaborating with developers and product managers to clarify requirements and resolve issues, performing regression testing, monitoring and responding to incidents and service requests in a timely manner, performing root cause analysis and escalating issues when necessary, coordinating with vendor support and internal teams to ensure resolution, maintaining support documentation, and contributing to knowledge base updates to ensure application uptime and performance through proactive monitoring and checks. With 4-6 years of experience in application support roles, you have worked in cross-functional teams with developers, product managers, and support teams. You possess a strong understanding of the software development life cycle (SDLC) and QA methodologies, familiarity with support ticketing systems and SLA-based operations, and experience in working on Selenium, Web Driver, JIRA, API, and Mobile app testing. Your analytical and problem-solving skills enable you to diagnose and resolve incidents effectively, and your excellent communication and collaboration skills are valuable assets in this role. To thrive in this role, key qualifications include a minimum of 4-6 years of experience in application support roles, experience working in cross-functional teams, a strong understanding of SDLC and QA methodologies, familiarity with support ticketing systems and SLA-based operations, experience with Selenium, Web Driver, JIRA, API, and Mobile app testing, analytical and problem-solving skills, and excellent communication and collaboration skills. If you are passionate about making an impact with your career, Schneider Electric offers a great culture that supports business success through its IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. By joining Schneider Electric, you can contribute to turning sustainability ambition into actions and become an IMPACT Maker at the intersection of automation, electrification, and digitization. Schneider Electric is committed to being the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. The company upholds the highest standards of ethics and compliance, believing that trust is a foundational value reflected in its Trust Charter, which demonstrates its commitment to ethics, safety, sustainability, quality, and cybersecurity in every aspect of its business. Schneider Electric champions inclusivity and is dedicated to upholding ethical behavior and respect towards all stakeholders.,

We are looking for a dynamic and result-oriented Assistant Manager Vendor Management to support our BPO hiring in Pune. The candidate should be base out in Pune Location The role involves managing external recruitment partners, ensuring hiring targets are met, maintaining quality standards, and optimizing vendor performance to support business needs. Manage end-to-end recruitment vendor operations for volume hiring in the BPO domain. Build and maintain strong relationships with recruitment agencies and external partners. Monitor vendor performance through SLAs, TATs, and quality of hires. Coordinate with internal TA teams and business stakeholders to forecast hiring needs and align vendor support accordingly.

Key Responsibilities Resource Coordination and Database Management Support the assignment of text, audio, and DTP resources for localization projects. Track and update resource availability and project allocations using internal systems and workflows. Maintain and organize the resource database to ensure accurate and up-to-date records. Operational Support and Workflow Execution: Assist in implementing task assignments for text, audio, and DTP based on project needs. Help streamline daily workflows and resource communication to prevent project delays. Proactively monitor task progress and flag capacity risks or delays to the Resource Management Lead. Vendor and Talent Communication: Serve as a key point of contact for external resources. Coordinate onboarding, documentation, and availability checks with external partners. Collect feedback on performance and help maintain quality and compliance standards. Resource Recruitment and Onboarding Support the recruitment and onboarding of freelance and vendor resources for text, audio, and DTP localization tasks. Collaborate with Project Managers and Quality Management teams to understand upcoming project needs and skill requirements. Ensure timely sourcing and coordination of resources to match project timelines and specialization demands. Escalate recruitment gaps or availability risks to the Resource Management Lead as needed. Quality and Administrative Support Collect and organize quality feedback from QM and PM teams, and assist in analyzing performance trends across resources. Maintain organized records of resource performance feedback and availability, using spreadsheets and internal tracking tools. Manage and update rate cards, availability logs, and contract documentation with high attention to detail. Use Excel (e.g., PivotTables, filters, formulas) to analyze resource data and support internal reporting. Support the Resource Management Lead in preparing summaries or insights for team discussions and operational reviews Experience: 3-5 years of experience in localization coordination, vendor support, or administrative roles, preferably in the gaming or media industry Familiarity with mana

Key Responsibilities Resource Coordination and Database Management Support the assignment of text, audio, and DTP resources for localization projects. Track and update resource availability and project allocations using internal systems and workflows. Maintain and organize the resource database to ensure accurate and up-to-date records. Operational Support and Workflow Execution: Assist in implementing task assignments for text, audio, and DTP based on project needs. Help streamline daily workflows and resource communication to prevent project delays. Proactively monitor task progress and flag capacity risks or delays to the Resource Management Lead. Vendor and Talent Communication: Serve as a key point of contact for external resources. Coordinate onboarding, documentation, and availability checks with external partners. Collect feedback on performance and help maintain quality and compliance standards. Resource Recruitment and Onboarding Support the recruitment and onboarding of freelance and vendor resources for text, audio, and DTP localization tasks. Collaborate with Project Managers and Quality Management teams to understand upcoming project needs and skill requirements. Ensure timely sourcing and coordination of resources to match project timelines and specialization demands. Escalate recruitment gaps or availability risks to the Resource Management Lead as needed. Quality and Administrative Support Collect and organize quality feedback from QM and PM teams, and assist in analyzing performance trends across resources. Maintain organized records of resource performance feedback and availability, using spreadsheets and internal tracking tools. Manage and update rate cards, availability logs, and contract documentation with high attention to detail. Use Excel (e.g., PivotTables, filters, formulas) to analyze resource data and support internal reporting. Support the Resource Management Lead in preparing summaries or insights for team discussions and operational reviews Experience: 3-5 years of experience in localization coordination, vendor support, or administrative roles, preferably in the gaming or media industry Familiarity with mana

Key Responsibilities Resource Coordination and Database Management Support the assignment of text, audio, and DTP resources for localization projects. Track and update resource availability and project allocations using internal systems and workflows. Maintain and organize the resource database to ensure accurate and up-to-date records. Operational Support and Workflow Execution: Assist in implementing task assignments for text, audio, and DTP based on project needs. Help streamline daily workflows and resource communication to prevent project delays. Proactively monitor task progress and flag capacity risks or delays to the Resource Management Lead. Vendor and Talent Communication: Serve as a key point of contact for external resources. Coordinate onboarding, documentation, and availability checks with external partners. Collect feedback on performance and help maintain quality and compliance standards. Resource Recruitment and Onboarding Support the recruitment and onboarding of freelance and vendor resources for text, audio, and DTP localization tasks. Collaborate with Project Managers and Quality Management teams to understand upcoming project needs and skill requirements. Ensure timely sourcing and coordination of resources to match project timelines and specialization demands. Escalate recruitment gaps or availability risks to the Resource Management Lead as needed. Quality and Administrative Support Collect and organize quality feedback from QM and PM teams, and assist in analyzing performance trends across resources. Maintain organized records of resource performance feedback and availability, using spreadsheets and internal tracking tools. Manage and update rate cards, availability logs, and contract documentation with high attention to detail. Use Excel (e.g., PivotTables, filters, formulas) to analyze resource data and support internal reporting. Support the Resource Management Lead in preparing summaries or insights for team discussions and operational reviews Experience: 3-5 years of experience in localization coordination, vendor support, or administrative roles, preferably in the gaming or media industry Familiarity with mana

Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 2 years of experience in program or project management. Experience in a risk, security, or access management focused field. Preferred qualifications: Experience with software development life cycle or system administration. Experience working with vendor support teams. Understanding of technical subjects, emerging technologies, and their application to operations. Knowledge of remote access infrastructure, networking, and computer virtualization. Knowledge of identity, access and cloud security management. About The Job A problem isnt truly solved until its solved for all. Thats why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, youll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Our goal is to build a Google that looks like the world around us and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company. Enterprise Security Operations (ESO) enables infrastructure security operations across the enterprise globally. Centralizing all security operations brings more automation, greater efficiency and better security to the Alphabet. The Core team builds the technical foundation behind Googles flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Googles products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company. Responsibilities Manage projects and programs of internal and cross-functional projects in ESOs project portfolio. Interface with ESOs Engineering and Leads teams and ESO customers to prioritize efforts, define requirements, identify gaps, make improvement recommendations, drive consensus, and facilitate change. Identify, measure, manage, and remediate operational risk through prioritization and execution of ESOs project portfolio. Help manage ESOs project portfolio, including project intake, prioritization, and coordination of work across ESO Technical/Program Managers. Design, publish and enforce operational risk reduction policies, with Security and Engineering partner teams. Establish company-wide operational standards, process and best practices for security operations. ,

As a Critical Facilities Engineer at Equinix, you will play a crucial role in maintaining the mechanical infrastructure and facilities of our data centers. Your responsibilities will include conducting preventative maintenance, responding to alarms, coordinating with vendors, performing site administration tasks, and supporting incident response efforts. Your day-to-day tasks will involve performing maintenance checks, repairs, and installations on critical facility components, monitoring the Building Monitoring System (BMS), and assisting senior staff with higher-level repairs. You will also be responsible for coordinating with vendors to ensure maintenance activities are carried out according to Equinix's standards and supporting the work order approval process. In addition to your maintenance duties, you will be involved in site administration tasks such as maintaining site logs for permits and following operating procedures. You will also be responsible for completing work orders, troubleshooting office equipment, and collaborating with team members to resolve facility incidents and support infrastructure projects. To excel in this role, you should have 1-2 years of experience in the data center industry or be open to fresh graduates. A Bachelor's degree in mechanical engineering is required, along with a willingness to work on rotating shifts. Strong communication and interpersonal skills are essential, as is the ability to work both independently and as part of a team. At Equinix, we are committed to providing an equitable work environment that values diversity and inclusion. If you require assistance or accommodation during the employment process due to a disability, please let us know by completing the necessary form. Join us in our mission to deliver world-class digital services and support our sustainability goals in a collaborative and dynamic work environment.,

Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as mandatory required. Helps in identifying and implementing efficient processes and methods for improving inspection operations. Utilizing TMS, databases and tools appropriately. Proficient in data management and Management information systems. Prepares reports and data analysis. Understanding and striving to meet or exceed vendor management metrics while providing excellent, consistent Vendor support, Vendor Retention. Resolving vendor disputes or issues quickly and efficiently improves our standards. Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary. Should plan and visit required number of vendors on a daily basis. Reporting on a daily basis and updating of daily reports accordingly. Qualifications and Requirements A bachelors degree. 3-6 years relevant experience in sales, collections, quality & Inspections related activities. Good Communication and negotiation skills. Willing to travel extensively around Coimbatore city. Should possess a valid driving license and two-wheeler. Convenience and petrol fees will be provided apart from CTC. Incentives will be given for achieving the targeted number of inspections. Good problem solver and creative thinker.

Prepare project status report for review meetings Schedule meetings with stakeholders as necessary. Attend project meetings with contractors, sub-contractors, consultants, and project heads to ensure project goals are achieved on schedule timeline. Required Candidate profile Science Graduate/Dipl/Degree Engineer with experience of 2-3 years as project coordinator working with similar industry or any MEP contractor. Familiarity with MS office / ERP systems

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Summary Critical Facilities Engineer performs facility and infrastructure mechanical maintenance, site administration and incident support. Ideally applicants will have meaningful understanding of our critical infrastructure technical knowledge to adjust to the role quickly, enabling you to work on assignments that are at times sophisticated, requiring judgement in resolving issues or making recommendations. Responsibilities Facility/Infrastructure Maintenance Performs preventative maintenance checks, repairs, and installations on-site to critical facility components Monitors the Building Monitoring System (BMS) and responds timely to alarms according to standard operating procedures Assists more senior staff in higher facility repairs and corrective maintenance measure Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff Normally follows established procedures on routine work, requires instructions only on new assignments Vendor Support Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures Site Administration & Incident Support Performs site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts Uses acquired job skills in following operating procedures to support on-site administration Work Orders & Additional Projects Completes semi-routine work requests and circuit installations Follows established procedures with trouble shooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines Assists more senior staff with responding on-site incidents and acts as directed Collaboration Collaborates with others to resolve facility incidents Provides assistance to more senior staff on infrastructure projects Informs collaborators of inventory needs to maintain stock levels of parts and equipment Qualifications Typically 1-2 years of proven experience in the datacenter industry Open to fresh graduates Bachelor's degree in an mechanical engineering Willingness to work on rotating shifts Ability to work independently and as part of a team Excellent communication and interpersonal skills