Business Operations Associate

1 - 5 years

0 Lacs

Posted:10 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Business Operations Associate at The Closing Exchange, your role involves working closely with clients and vendors to ensure seamless order processing and scheduling. Your primary responsibility includes facilitating order placement, scheduling, and order completion with a strong focus on quality and follow-through. Additionally, you may be involved in assisting with vendor support and managing TCX's vendor portfolio. Your key responsibilities will include: - Facilitating order placement, scheduling, cancellations, and changes - Entering and updating data from emailed orders into the production application - Keeping clients informed by confirming receipt of orders, addressing inquiries and escalations, and clarifying special order requests - Acting as the initial point of contact for incoming emails and chats, redirecting inquiries when necessary - Assigning vendors to clients for received orders and ensuring they meet company and client requirements - Ensuring client service level agreements are met - Maintaining knowledge of all service delivery functions - Supporting operational processes as defined by undertaking other duties and responsibilities To qualify for this role, you should have: - Minimum of 1 year of professional work experience - Experience in dispatch, vendor management, or customer service - Preferred experience in U.S. mortgage, title, or collections - Excellent written and verbal communication skills in English - Ability to handle multiple customers and accounts simultaneously - Strong attention to detail, proactive mindset, and organizational skills - Professionalism in communication and interaction with team members and clients - Capability to collaborate effectively in a team setting and overcome obstacles to achieve team success,

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