VAYUZ Technologies - ServiceNow Architect - ITOM/CMDB Modules

Role Expectations

• Lead and guide technical aspects of ITOM implementations and support (discovery, service mapping, configuration management, event management).
• Translate business needs into technical requirements and develop solution designs on the ServiceNow platform.
• Oversee requirement gathering, creation of technical documentation, and delivery of end-user training.
• Provide effort estimates, define project scope, and recommend development methodologies.
• Prepare user stories and work breakdown structures, track progress, and manage project escalations.
• Manage and coordinate global technical teams to ensure project delivery on time, within scope, and budget.
• Configure and implement ServiceNow IT Service Management and IT Business Management modules.
• Drive integrations and custom application development on the ServiceNow platform.
• Ensure alignment with best practices and compliance with contractual requirements.
• Communicate effectively with internal and external stakeholders.
  

Must Have Skills

• 810 years relevant experience in ServiceNow development and ITOM implementations.
• Deep expertise in ServiceNow, particularly ITOM, ITSM, ITBM, and CMDB modules.
• Proven experience designing and implementing solutions based on client requirements.
• Hands-on knowledge of ServiceNow integrations (REST/SOAP API, LDAP/SSO, Email, Chat).
• Strong proficiency in JavaScript and ServiceNow scripting.
• Experience with domain separation and data segregation in ServiceNow.
• Project management skills, including estimation, tracking, and delivery.
• Excellent English communication skills (verbal and written).
• Demonstrated ability to lead and manage technical teams globally.
• Track record of effective stakeholder engagement and escalation management.
• Knowledge of ServiceNow platform upgrades, cloning, and support.
• Strong documentation, troubleshooting, and problem-solving skills.