Posted:1 week ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

We are looking for tech-savvy personnel who possess a result-oriented attitude. Duties for the Customer Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, contributing to customer retention, onboarding, and training clients. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer queries.

 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The overall responsibility is a combination of (but not limited to) skills – Project Management, Indirect Taxation, Dubai E-Invoicing regulations, Govt and Cygnet API knowledge, customer training, and VAT return filing process.


Responsibilities:

1. E-Invoicing & VAT Compliance:

  • Stay up to date with UAE VAT regulations, Dubai E-Invoicing requirements (e.g., FTA guidelines), and ensure that project activities are compliant.
  • Assist clients in setting up, integrating, and maintaining E-Invoicing systems as per UAE regulatory standards.
  • Guide clients in preparing and filing VAT returns, ensuring accuracy and timeliness.
  • Address any E-Invoicing or VAT-related queries from project stakeholders.


2. Project Planning:

  • Collaborate with project managers to develop project plans, timelines, and resource allocation for E-Invoicing implementation projects.


3. Documentation & Reporting:

  • Maintain project charters and detailed implementation documentation.
  • Publish regular project status updates to stakeholders, highlighting progress and compliance status.


4. Stakeholder Communication:

  • Act as a liaison between internal teams (Engineering, Product, Compliance) and clients.
  • Communicate E-Invoicing requirements, updates, and best practices to project stakeholders.


5. Risk Management:

  • Identify potential risks during E-Invoicing implementation or compliance cycles and propose mitigation strategies.
  • Assist in resolving issues that may arise during project execution.


6. Cross-functional Collaboration:

  • Work closely with Finance, Legal, Engineering, Product Management, and Compliance teams to ensure smooth project execution and regulatory adherence.


Share your updated CV on ravi.parmar@cygnet.one


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